Kelly Volkswagen

First time customer I am a new customer at Kelly Volkswagen and purchased a used vehicle from Steve Warren, a salesman at the dealership. He made the whole process very s I am a new customer at Kelly Volkswagen and purchased a used vehicle from Steve Warren, a salesman at the dealership. He made the whole process very simple answering all my concerns. Everyone that I had interaction with at the dealership from sales, service, reception and last but not least management was extremely friendly and took the time to explain the whole process. I am very impressed with the dealership and would recommend them highly. More

My buying experience was the easiest I have ever had thanks to Steve Warren and Kelly VW. They were all so nice and very easy to work with. I would recomend them to anyone who wants to buy a car. Thank thanks to Steve Warren and Kelly VW. They were all so nice and very easy to work with. I would recomend them to anyone who wants to buy a car. Thank you all More

Very Poor Experience I recently visited Kelly VW with my family to test drive and potentially purchase a VW Sportwagen. Our experience was fairly standard at first - we dr I recently visited Kelly VW with my family to test drive and potentially purchase a VW Sportwagen. Our experience was fairly standard at first - we drove the car, talked colors, options, etc... The salesperson was fine – not great, but we went through the motions and all was OK. If the price was right, we would’ve bought the car that day. This quickly changed once price became a part of the conversation. Like anyone else, my goal was to get the vehicle for the lowest price possible - period. I think this is pretty standard, yet when I challenged their "best quote", I was met with a surly attitude and borderline aggressive posture. Despite the claim that the quote was the best they could do, the salesperson kept pressing me to give him my number, after I mentioned that I wanted to see if I could do better elsewhere. He continued on what felt like an interrogation. This was followed by offensive comments regarding whether this car was right for me based upon price (meanwhile I pulled into the lot in my Lexus SUV). As if this wasn’t bad enough, the floor manager stepped in and instead of saving the situation; he escalated it by snickering at my plan of checking the competition, accusing me of playing games, and trying to make me feel guilty about him “having to work on a Sunday”. Needless to say, this was a deal breaker for me no matter what the price and we left, but not without getting a snide “have a nice day” from the same floor manager. Not only has this soured my feelings regarding this particular dealership, but it makes me want to steer away from any of the Kelly dealerships, which is a shame, because I am sure there are plenty of great people there based on other reviews I have seen, but I can only speak to my experience. A few things of note: 1. This is the first review of any business I have ever written, which should tell you something. 2. I work in the financial world and am not offended easily – especially when talking numbers. 3. I arrived at the dealership with my 19 mth old, 8 mth pregnant wife, and my parents. This was a rare chance where we had someone to watch the baby while we shopped – hence we were not “playing games”. 4. My last car purchase was a Lexus (a luxury brand with a somewhat snooty reputation) and the salespeople couldn’t have been nicer – especially when we were negotiating price. 5. In my book, the best you can hope for in a car buying experience is feeling like you got a good price - even if you didn’t. Had they kindly explained/proved that the quote was the best around I likely would’ve caved or at least come back if I failed to find a better price. 6. If I go with a VW, I will gladly pay more elsewhere to be treated respectfully. More

Steven was great! He was concise and efficient and kept me up to speed on everything. I am very happy with his knowledge of the product and his attention to my needs. I got the car I wanted and it was pain me up to speed on everything. I am very happy with his knowledge of the product and his attention to my needs. I got the car I wanted and it was painless! More

Our experience with Ramon Bejaran at Kelly Volkswagen was just great. He was courteous, professional, and exceedingly helpful as we worked through the various options we were considering for our new vehicle. just great. He was courteous, professional, and exceedingly helpful as we worked through the various options we were considering for our new vehicle. He provided excellent guidance and delivered on all of the promises he made to us in terms of how the sale would work. Most importantly, he helped us reach a fully acceptable price and made sure we were able to get the exact color and model we were looking for. We were very happy with our Kelly experience (and in fact this is our second Kelly purchase in two years). We would highly recommend Ramon Bejaran and Kelly, and will almost certainly return to this dealership as our vehicle needs evolve. More

I had a very positive experience recently with Kelly VW. They were able to really come through with great customer service after an initial issue with a snow tire installation. I only gave 4s for: Qua They were able to really come through with great customer service after an initial issue with a snow tire installation. I only gave 4s for: Quality of Work: I did have to go back, so that's why they were dinged a point. However, the level of service provided leading up to and during the return visit was fantastic. Overall Experience: Again, I did have to go back, hence they were dinged a point. I do admit to have been in a bit of a sticky wicket on the initial visit - having been towed in with two flat tires (potholes!) - so I couldn't even leave under my own power since the spare was already used. And they didn't have a loaner available, or I would've left the car - and that probably would've avoided the return visit. So, having to go back, and not having a loaner available I think merits losing a point. Otherwise, the experience was very, very good. More

Recently purchased a CPO GTI from Kelly VW. My experience with this dealer has been exempliary so far. I was greeted by Nina Silva upon entering the dealership, she directed me to Steve Warren for assistance with this dealer has been exempliary so far. I was greeted by Nina Silva upon entering the dealership, she directed me to Steve Warren for assistance. During the test drive portion of the sale Steve was courteous and polite and answered all of my questions regarding the CPO process and the vehicle. When we returned Steve walked through the sales process, we bartered and quickly brokered a deal. I would recommend Steve and his relaxed, no pressure, sales approach to anyone looking to buy a VW hassle free. I had a follow up question regarding some recent service history documentation, Steve was quick to respond to my needs and promptly had the documents delivered the next morning. More