Kelly Volkswagen

Great Service Experience I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front I came in for a 25,000 oil change, to get an inspection sticker and have them check my brakes. After a short time, Dave came by to say that the front brakes need to be replaced and that they have the parts in stock. Since they should not have failed this soon, they did all the work under warranty. Since it was going to take 3+ hours, he offered me a loaner for free and I was on my way. Returned and picked up my car, washed and serviced and all set. What a great dealer experience. Top notch service. Hats off to Dave Poirier for being right on the ball for me, all of this on a busy Friday. More

Awesome car buying experience! After having had an awful experience trying to buy a new Golf Sportwagen TDI at another dealership, I was hesitant as to what my experience would be w After having had an awful experience trying to buy a new Golf Sportwagen TDI at another dealership, I was hesitant as to what my experience would be with Kelly VW. After weeks of back and forth with Jason Eisnor (while I was working on selling my wife's car private party), I was finally able to sell her car and agreed on a price through email with Jason. He could not have been more patient with the whole process. I then spoke with Brendan Kelly who talked me through the whole process and ensured the deal would be as discussed. I came into the dealership and was greeted by Ryley who was fantastic throughout the entire process. He walked me through every feature of the car, and followed up after having driven the car to the Cape the next day to see how we liked it. Kendra in finance was amazing! This was the first time I have actually enjoyed sitting through the finance portion of buying a car. I was even approached while looking at other cars on the lot by Kevin in service, who just wanted to introduce himself and show me the service process. I have never had a better experience at a car dealership! I plan to buy another VW in the future just to go back to Kelly. Thank you all for a great experience. -JPV More

Easy service Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is stil Had a very easy 60,000 service. I was helped by Dan who was great and made it a breeze. I have to wait for my car and they know this, and it is still stress free. More

Exceptional! Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person Hello this is my fiorst Volkswagon and with service like this i will never drive anything else! Rachel Dasilva is the best Customer service person i have ever encountered! She is incedible with Attentive-Timely and passon to serve the Customer i am blown away! I love Kelly Volkswagon! I also love coming in for a vacume and a wash because Kevin greets me klike hes happy i came in and Not "Oh no another wash!" He is awesome I love this dealership i drove by for years Heading to Ira toyaota and Lexus . I am now excited to call thsi My dealership!!! Its awesome --i love it!!!! I am in hopes they dont ever get away from this type of service it keeps me coming in!!!! More

Great customer service My Sales Consultant Jason Ludwig was Excellent. It was a challenging transaction in that i was ordering a car ('15 GTI) and wanted some specific opti My Sales Consultant Jason Ludwig was Excellent. It was a challenging transaction in that i was ordering a car ('15 GTI) and wanted some specific options. I began my pursuit of the car prior to it's being available. They were out in Europe and so there were some details, but how the U.S. models would be packaged was unclear. Jason was thorough, professional and a good communicator. If he didn't know the answer to my many questions he said so and researched where he could and got the answers when they became available. In the end I got the car I wanted, optioned the way i specified and at a reasonable price. I've been told I'm demanding. My highest recommendation to Kelly and particularly Jason Ludwig. More

Awesome customer service! The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed ev The repair of my fuel pump took a few days to detect and repair. I was offered a courtesy vehicle without requesting one! Dan Reid kept me informed every step of the way! More

Great I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step o I spoke with Dan Reid at Kelly Volkswagen of Danvers in the service department. Dan has exceptional customer service skills and helped me every step of the way. I was very pleased with the attention to detail and above & beyond service I received. My vehicle needed some minor repairs which were replaced under warranty plus a recall on the water pump. I also received a complimentary vehicle for the day without any charges. I am beyond satisfied with Kelly Volkswagen of Danvers and will continue to do business in the future with this dealership. More

Great buying experience. I recently purchased a 2015 VW Bettle - the Dealership had the cars that were advertised. The salesman, Michael Torra was a pleasure to work with. Th I recently purchased a 2015 VW Bettle - the Dealership had the cars that were advertised. The salesman, Michael Torra was a pleasure to work with. The buying experience was simply and hassle-free. It was the fastest I ever purchased a car - would buy another car from them again. Highly recommend this dealership. More