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Kelly Volkswagen

Danvers, MA

4.5
951 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 951 reviews

October 08, 2015

friendly, helpful and convenient Dave is great. the place is clean and fun to walk around. it is quick and the car is cleaned which I liked a lot! More

by JPIERCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
Oct 15, 2015 -

Kelly Volkswagen responded

We appreciate your review JPIERCE. Thank you, we work very hard to keep our new dealership as clean and customer-friendly as possible, and to hear your feedback tells us we're doing something right! Please visit Dave or our VW team again if we can be of assistance to you.

October 08, 2015

Great service Service was great and everyone I spoke to was so helpful. My car is back to working 100%. Thanks to Dave Pioneer for his great service. More

by ASMKN429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
Oct 15, 2015 -

Kelly Volkswagen responded

Thank you very much ASMKN429. We're very sorry to hear your vehicle wasn't at 100% when you brought it in, but we're so glad that we were able to get it fixed and back on the road right away. We appreciate your review of our dealership, we greatly appreciate any and all feedback. Please let us know if we can help you out again ASMKN429.

October 07, 2015

30,000 miles Daniel Reid was absolutely more than helpful. He knew exactly what needed to be done to my car and he went above and beyond helping me get it done. Ja More

by JIMIJAMES86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason D'Avolio
Oct 15, 2015 -

Kelly Volkswagen responded

Thank you for the recommendation JIMIJAMES86, very kind of you to say about Daniel and Jason. We are so glad that we were able to take care of your vehicle, and we look forward to seeing you again here soon. In the meantime, please do not hesitate to let us know if we can make your experience even better next time!

October 07, 2015

Easy Racall Fix I had to bring my GTI in for a recall that would take 3-4 hours. I was worried because I had my 11 month old daughter with me and I knew she wouldn't More

by KJSPERLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
Oct 15, 2015 -

Kelly Volkswagen responded

Hi KJSPERLING, thank you so much for bringing in your GTI for the recall. We're so sorry that the work took so long, but we're happy to hear that we had a loaner vehicle available for you and your daughter! Thanks for sharing your feelings with us here online, and we look forward to seeing you again soon.

October 06, 2015

Best VW dealer service on the East Coast! Kelly VW has a fantastic service team! I have been religiously taking my 2007 VW Jetta Wolfsburg Edition in for service and the service advisor (Dan) More

by GAUTAM.RAMCHANDANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 06, 2015 -

Kelly Volkswagen responded

Thank you for the high praise Gautam, we truly take to heart your comments. Thank you for allowing us to service your Jetta year after year - you're one of our true loyal VW fans and we appreciate your support and dedication to the Volkswagen brand. Dan and our team of VW professionals are happy to help you anytime you need anything at all.

October 02, 2015

Kelly VW rocks! I purchased a VW Tiguan SUV at Kelly a bit more than 4 years ago. Each year I take my in for regular service. Kelly VW's service team is absolutely More

by JOEL.SALUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 06, 2015 -

Kelly Volkswagen responded

We're so happy to hear that your VW Tiguan has been so reliable Joel! Thank you for letting Rachel and our Service team help you out - we're here for your Tiguan anytime you need anything Joel. Thank you for sharing your experience, and please visit us again soon! Take care Joel.

October 01, 2015

Great work Great expirence no pressure and great advice! Second time Dan has helped me with any issues I have had. I will always go to Dan for my service needs! More

by TRMORI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 06, 2015 -

Kelly Volkswagen responded

We're so happy to hear that TRMORI! Thank you for working with Daniel multiple times - we're always here if you need anything at all. Let us know if there's anything else you need, even if it's just advice, Dan and our team at Kelly VW are happy to help.

September 25, 2015

Amazing Great service. Dan, Nick, chris, thank you for truely amazing service. I will continue to always bring my VW's to you and reccomend this dealer to eve More

by PCALISI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Bourassa, Kevin Fleuriel, Joe Ryan
Oct 06, 2015 -

Kelly Volkswagen responded

Thank you so much PCALISI, that's very kind of you to say about our service team. We're so happy to hear our team took such good care of you. Thank you for your recommendation, and we hope to see you again soon!

September 23, 2015

Excellent...You are fortunate to have Dan and Don. They were very kind to me...and thank you for the loaner... I tried to put gas in it as a thank you but it wouldn't let me... More

by PVFAWC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
Oct 06, 2015 -

Kelly Volkswagen responded

Thank you very much PVFAWC - it was very kind of you to offer to put gas in. We're so happy to have considerate customers like yourself! Please reach out to us if we can help you out again.

September 19, 2015

Very friendly and fair service Great service and staff at this VW dealer. Had a minor issue that was quickly and successfully resolved! I couldn't imagine shopping at another dealer More

by Kmb048
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Bousbaa, Ryley Pells
Oct 06, 2015 -

Kelly Volkswagen responded

Hi Kmb048, thank you for saying that! We couldn't imagine having you go anywhere else! We're so sorry to hear about the issue, but we couldn't be happier that it was taken care of quickly for you. Please let us know if anything else comes up again - and thank you for taking the time to share your experience with others kmb048.

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