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Kelly Volkswagen

Danvers, MA

4.5
951 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 951 reviews

June 17, 2016

New Golf R Bought a new R from Kelly and the sales advisor Anthony B was great. He went above and beyond to provide a great experience. Delivery was one time and More

by SubaruSti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendra Milan, Said Bousbaa
Jun 21, 2016 -

Kelly Volkswagen responded

Thank you for your recommendation kostasgolfr. We are glad to hear Anthony was great in handling your new Golf R purchase. Congratulations and we hope you'll visit us again if there's anything we can do for you.

June 15, 2016

Great experience Josh and the team were extremely helpful throughout the process. He helped us to understand the product and help is to make the best possible choice f More

by Zachd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra Milan, Josh Cone
Jun 16, 2016 -

Kelly Volkswagen responded

Hello Zachd, thank you for sharing your recent visit with Josh and our VW team. We are glad to hear that Josh went over all of the vehicle information with you to help you make the best decision for your family. It's not always about style or price, sometimes it's about the functionality of the vehicle for your needs and we're glad that Josh took the time to be as detailed as possible about the fit of the vehicle for your family needs. We hope you had a memorable experience and we look forward to helping you again in the future with any of your needs Zachd. Have a great day!

June 15, 2016

Excellent sales experience with George Sousa. I purchased a 2016 Jetta at Kelly VW and was thoroughly impressed with not just the car but with the buying process as well. George Sousa and the fina More

by rstsauveur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2016 -

Kelly Volkswagen responded

Hi rstsauveur, thank you for your feedback and we appreciate you taking the time to let us know about your recent purchase at Kelly VW. Our team is glad to hear George took care of you while you visited our dealership and smoothly had you in and out with your daughter's first vehicle. Congratulations to both you and her on the new purchase! We welcome you both back to our dealership if there's anything else we can do for either of you.

June 15, 2016

Great service, great vehicle I came into Kelly VW not sure what I wanted, but with specific ideas about how much I could spend and what kind of features I wanted on a new vehicle. More

by CarBuyer27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason D'Avolio, James Richard
Jun 16, 2016 -

Kelly Volkswagen responded

Our customer's happiness is what really matters to us CarBuyer27. If you purchase a vehicle with our dealership, but were unhappy with the process, that means that we failed at our goal of making you 100% satisfied, and to us that is unacceptable. We love knowing that you were able to find the right vehicle for your daily needs and got a great deal in the process. Thank you for working with James, Jason, and our dealership, and we genuinely appreciate your recommendation of our Kelly VW dealership.

June 15, 2016

Customer Service I have been using Kelly VW service in lieu of a competitor where I leased my 1st Jetta. The professional way I had been serviced in some uncomfortabl More

by Al Szymczycha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Amodeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh-Anne Hurley, James Richard
Jun 16, 2016 -

Kelly Volkswagen responded

Thank you for giving our dealership the chance to earn your business Al, we appreciate it. We were more than happy to accommodate your needs, and hope that you'll work with us again for any of your vehicle needs moving forward. We appreciate your review, and hope that you enjoy your new purchase Al!

June 11, 2016

Leased a new Tiguan We were very pleased with our experience at Kelly VW--leased a new 2016 Tiguan to replace our Eos. Ronnie Lena is a new salesman and earned his first More

by Sherrie17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Lena, Kendra Milan, Jason D'Avolio, Jason Eisnor
Jun 16, 2016 -

Kelly Volkswagen responded

Your review is very kind Sherrie, thank you. We appreciate you working with Ronnie and helping him earn his first sale. Congratulations on your new Tiguan lease - we know you'll continue to love it for a long time. If you have any questions or concerns, do not hesitate to let us know, we're more than happy to help out anytime.

June 03, 2016

Purchase of a new 2016 Golf/trade in 2011 Jetta Our experience was excellent. Paul clearly understood our requirements and took care to ensure that everything went smoothly. He showed us other model More

by jeff6473
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendra Milan, Ryley Pells, Paul Lazzaro
Jun 16, 2016 -

Kelly Volkswagen responded

Thanks Jeff, we couldn't be happier for you and we're appreciative that you gave Paul the chance to earn your business. Our dealership always tries to be as competitive as possible with our pricing, and it's also important to us to understand our clients needs throughout the purchase process, while being transparent with our customers. Congratulations on the new Golf, and we hope you'll work with us again for all of your VW needs Jeff. Take care!

May 31, 2016

Awesome! I walked in on a whim and got a better deal than i could have anywhere 9.4% is unheard of for me and my awful credit score. More

by dmdrago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cone
Jun 16, 2016 -

Kelly Volkswagen responded

Well we're so glad that we could get you a great deal dmdrago. Thank you for giving our dealership the opportunity to work with you on your new purchase and congratulations! We hope you'll visit us again for any of your vehicle needs. And we greatly appreciate you taking time out of your day to let us know how your visit went dmdrago.

May 27, 2016

Very accommodating, not pushy, understood my needs I was very pleased with our salesman - Ryley. He was patient with us and never put any pressure or tried to play any games. Would recommend this deale More

by Marknalesnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryley Pells
Jun 16, 2016 -

Kelly Volkswagen responded

We're very straightforward with our customers Marknalesnik, and we're very happy to know that Ryley was helpful during your recent purchase with our VW dealership. Thank you for letting us know how your visit went and for your recommendation - we appreciate it. If there's anything else our team can do for you, don't hesitate to let us know.

May 11, 2016

Professionalism. This visit involved a routine 10,000 mile service for my 2015 Golf. Since the departure of Amando - the service rep who I had worked with for all thr More

by shootcloser
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Poirier
May 16, 2016 -

Kelly Volkswagen responded

We're quite happy to have been able to assist you with your vehicle service shootcloser, thank you for sharing your experience with our team. We're fortunate to have you as a wonderful customer of ours at Kelly Volkswagen, and your feedback and business mean a great deal to our team here. As always, if you need anything at all please don't hesitate to reach out. We look forward to seeing you back at our dealership again shootcloser - have a wonderful day.

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