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Kelly Volkswagen
Danvers, MA
951 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs.
We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States?
Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 951 reviews
October 07, 2016
Top service after the sale My experience is in reference to the treatment and service after the sale of my certified used vehicle. I purchased my vehicle in April of 2015. I rec My experience is in reference to the treatment and service after the sale of my certified used vehicle. I purchased my vehicle in April of 2015. I recently brought my vehicle in for service and was blown away with the service technician Dave Porier and the general manager Mark Galante. This was not my first visit to the dealership for service, however I had a minor issue that wasn't taken care of on my last visit and Dave escalated my concern to Mark. Together they addressed the issue and "Wowed" me. I will not take my car anywhere else because of their genuine concern for keeping a customer happy and doing the right thing. Service after the sale does exist! Thank you both! TC More
by Tmccda
Employees Worked With
Dave Poirier, Mark Galante
October 02, 2016
Professional and knowledgeable Nick is the most professional and knowledgeable service advisor I have come across in a long time. Because he is always egar and willing to answer any Nick is the most professional and knowledgeable service advisor I have come across in a long time. Because he is always egar and willing to answer any questions, he instills a confidence in the consumer that they are in the right hands. I've had service at volkswagon for many years and nick is fairly new at the location but they definitely lucked out having him there. More
by MattMaud16
Employees Worked With
Nicholas Tammaro
September 29, 2016
Beautiful car thank you for keeping the car until shipper ar The car is beautiful a few dents, scuffs, and dings that were not mentioned in the ad. And a car with only 16,188 miles I would have expected floor ma The car is beautiful a few dents, scuffs, and dings that were not mentioned in the ad. And a car with only 16,188 miles I would have expected floor mats..??? NO floor Mats! Diane Voeller More
by Diane Voeller
Employees Worked With
September 20, 2016
Great dealership Everyone was professional and courteous and they worked diligently to get me in a new leased vehicle in a timely and efficient manner. Would definitel Everyone was professional and courteous and they worked diligently to get me in a new leased vehicle in a timely and efficient manner. Would definitely recommend Kelly VW to friends and family. More
by Gsauls
Employees Worked With
Josh Cone, Said Bousbaa
September 20, 2016
Very very professional and efficient!! Josh did an excellent job. Very courteous and helpful. A class act along with being very sincere. Josh was very knowledgeable about construction and Josh did an excellent job. Very courteous and helpful. A class act along with being very sincere. Josh was very knowledgeable about construction and mechanics of the car. More
by Gggg
September 09, 2016
Amazing Dealer He was a very honest dealer, I had an awesome experience there! I would totally recommend not only for someone to go to that dealership, but to make s He was a very honest dealer, I had an awesome experience there! I would totally recommend not only for someone to go to that dealership, but to make sure that he is your dealer! More
by mgobbi01
Employees Worked With
Garrett Render
September 06, 2016
great to work with Everyone we dealt with was friendly and they really worked with us to get us the best deal possible. We were are very happy with our vehicle. Everyone we dealt with was friendly and they really worked with us to get us the best deal possible. We were are very happy with our vehicle. More
by Jen
Employees Worked With
Garrett Render
August 17, 2016
My expierence was great!! Everyone was down to earth I knew that I was In good hands. Very helpful and friendly. Josh was great and I would use him again in the future. The Everyone was down to earth I knew that I was In good hands. Very helpful and friendly. Josh was great and I would use him again in the future. The finance person was also great, I just do not remember his name. Thanks, Paula Eremka More
by Paua123
Employees Worked With
Josh Cone
August 12, 2016
Extremely uncompetitive pricing Spoke to salesperson many weeks back but put off purchasing. Recently became serious about purchasing. Since I had used the salesperson's time earli Spoke to salesperson many weeks back but put off purchasing. Recently became serious about purchasing. Since I had used the salesperson's time earlier in the year, I called him to say I would give him a chance to make a sale if his pricing were extremely competitive. When I visited the dealership, the initial offer I was given was for msrp minus the $1,000 that VW of America gives to anyone to move 2016 stock. If the primary goal of Kelly is to try to sell every vehicle at msrp, it would be very helpful if that policy were prominently posted at the dealership, in print advertising, and on the website. Given enough days of negotiating I believe that Kelly might have provided competitive pricing but that was not how I wanted to spend my time so I left without purchasing. I would strongly urge anyone to go with an internet only negotiation approach when interacting with this dealership. More
by Christopher Chapman
Employees Worked With
August 04, 2016
Great experience overall - Great job! The two people I dealt with Said & Paul were very helpful, and my son really likes his Jetta. Thank you for making his first car experience Great job! The two people I dealt with Said & Paul were very helpful, and my son really likes his Jetta. Thank you for making his first car experience a great one. Best, Elizabeth More
by Jetta16
Employees Worked With
Said Bousbaa, Paul Lazzaro
