Kelly Volkswagen

Smoothest service ever! Came in for an oil change and asked about a new rear wiper. there was very polite. My service technician was Chris and he was absolutely fantas Came in for an oil change and asked about a new rear wiper. there was very polite. My service technician was Chris and he was absolutely fantastic, probably the friendliest and most approachable mechanic I've ever met. My car isn't that old but he still gave me a quick and understandable rundown on the comprehensive check he performed on the car and his recommendations for things to think about addressing soon. He definitely seemed to care, using plastic gloves and paper mats so as not to dirty the car and putting the inspection paperwork neatly folded in the glovebox. He had me in and out so fast I couldn't even finish my coffee! I wish there was one of him at all the other Volkswagen dealers I've had to deal with! More

Quick and easy I knew the car I wanted and they had it prepared waiting outside for me to test drive it. Already had a loan approved just had to sign paperwork. Very I knew the car I wanted and they had it prepared waiting outside for me to test drive it. Already had a loan approved just had to sign paperwork. Very friendly and not pushy- car was priced fairly so no negotiation took place. More

Dashboard ligts Called ahead, said just drive on over, loaner car ready to go. 10 minutes , in and out. Pickup was same scenario, does not get any easier. Called ahead, said just drive on over, loaner car ready to go. 10 minutes , in and out. Pickup was same scenario, does not get any easier. More

excellent delivered the goods I was so appreciative to be ta I was greeted with a very knowledgeable person Jeff McNally who explained theprocess answered my questions arrange for repairs sent a video as wel I was greeted with a very knowledgeable person Jeff McNally who explained theprocess answered my questions arrange for repairs sent a video as well set me up in parts with Drew to get second key and they fixed the problem.! impressed More

Purchase of a new car Personnel was friendly, efficient and polite. Price was fair, but not exceptional. I plan to return to Kelly VW in Danvers for my new car's service. Personnel was friendly, efficient and polite. Price was fair, but not exceptional. I plan to return to Kelly VW in Danvers for my new car's service. More

Passenger window, wouldn't go back up. Service Advisor Jeff McNally was extremely helpful and made sure that the problem I had with the passenger window was resolved and did a wheel alignm Service Advisor Jeff McNally was extremely helpful and made sure that the problem I had with the passenger window was resolved and did a wheel alignment and all done in a timely manner. More

Pleasant experience My first service and Jeff greeted me at my car. He kept me informed throughout the visit. The waiting area was clean, comfortable, and bright. A pleas My first service and Jeff greeted me at my car. He kept me informed throughout the visit. The waiting area was clean, comfortable, and bright. A pleasant experience all around. More

Great service I arrived and drove right in. Was greeted by Kevin who was so great. Jeff was professional and friendly. He got me a rental and got me om my way effic I arrived and drove right in. Was greeted by Kevin who was so great. Jeff was professional and friendly. He got me a rental and got me om my way efficiently More

Great service I was helped by James Richard. Great salesman and wonderful service! Barry in finance department was also a pleasure. Top notch dealership would r I was helped by James Richard. Great salesman and wonderful service! Barry in finance department was also a pleasure. Top notch dealership would recommend buying from them. More

Pass at purchase Great job done by Anthony. His expertise was a Great asset in making my decision to lease a vehicle from your dealership. He is a Great representative Great job done by Anthony. His expertise was a Great asset in making my decision to lease a vehicle from your dealership. He is a Great representative for your company. My wife and I couldn't be happier with the help he provided. More