Kelly Volkswagen

Great and prompt service Purchased my car here and has been back a couple times for a few recalls. I received great service, prompt with time and friendly staff. Purchased my car here and has been back a couple times for a few recalls. I received great service, prompt with time and friendly staff. More

Dealer holds no interest on customer concerns. At this dealership, satisfaction is a long shot. In short, it takes time to find someone b4 being found. Let alone finding a common ground to make th At this dealership, satisfaction is a long shot. In short, it takes time to find someone b4 being found. Let alone finding a common ground to make the customer feel comfortable. Bought somewhere else. More

Frustrated with continued leak "fix" I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) was in April and was supposedly fixed. It wasn't even a month later that I had another leak again from the trunk/hatch door. Again, it was fixed. A week later, yup! ANOTHER leak. It has been over a week now at the dealership and I have no idea what the status is. I have contacted the Attorney General, the Greater Lawrence Community Action Council and Volkswagen Group of America. I have filed a complaint with the Attorney General and opened a claim with Volkswagen of America. While Nick & Rachel have been courteous and tried to help, I am beyond frustrated that the manager, Said, of Kelley Volkswagen- he has not contacted me in over a week. I did speak with a supervisor at Volkswagen of America, Ken Swaintek, and received no help from him as well. I am beyond frustrated with this situation, and have little confidence that my issue will be resolved judging on the information on sunroof leak issues that Volkswagen has had. (According to Mr. Saintek, that is what has resulted in my back leak). I am not sure of where I am heading now. I am discouraged and leery f if my car will ever be completely fixed. One thing I do know is that, as much as I love my car, I am pretty darn sure I would NEVER purchase another from Volkswagen. One upset, discouraged and frustrated customer. More

Checking Out My VW Passat Good Afternoon, Thank You For Checking Out My 2014 Volkswagen Passsat Without An Appointment. You Guys Are GREAT !!!! I'm Looking Forward To Purcha Good Afternoon, Thank You For Checking Out My 2014 Volkswagen Passsat Without An Appointment. You Guys Are GREAT !!!! I'm Looking Forward To Purchase Or A Next Volkswagen. Again Thank You For The Hospitality And Help Me Out. More

Time for a timing replacement Well Kelly VW has done it again. Another terrific service preformed. Dave in service arranged for a loaner and the work was done well and on time. T Well Kelly VW has done it again. Another terrific service preformed. Dave in service arranged for a loaner and the work was done well and on time. Thank you to the tech in the bay doing the work. Glad my Passat is in such good hands. More

Great Service Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv th Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv them all! More

Recall And Multi-Service Check Thank You Once Again For The Service, Acknowledgement, And Hospitality Of My 2014 VW Passat Kelly Volkswagen In Danvers Mass.. There Is Nothing Els Thank You Once Again For The Service, Acknowledgement, And Hospitality Of My 2014 VW Passat Kelly Volkswagen In Danvers Mass.. There Is Nothing Else To Say The Dealership Always Do An Excellent Job. Thank You Again From A Kelly Auto Group Customer..... More

Excellent Leadership Purchased a certified VW from Kelly and their pricing was excellent. Had a few issues during the buying process but all was taken care of as promised Purchased a certified VW from Kelly and their pricing was excellent. Had a few issues during the buying process but all was taken care of as promised so everything worked out in the end, which is the most important part of any transaction. The leadership of the Kelly Auto Group is to be commended for making sure all went well. More

Excellent Service Brought our VW Jetta to get fixed. Fast and excellent service. Highly recommend to you if you need repairs or regular maintenance. We'll be back. Grea Brought our VW Jetta to get fixed. Fast and excellent service. Highly recommend to you if you need repairs or regular maintenance. We'll be back. Great Srevice in and out. More

2019 Atlas We had a great experience! Would highly recommend Kelly Volkswagen to anyone looking for a new car. Moe was very knowledgable and made buying a new ca We had a great experience! Would highly recommend Kelly Volkswagen to anyone looking for a new car. Moe was very knowledgable and made buying a new car a really great experience for us! More