Kelly Volkswagen

Friendly staff, well informed, clean and comfortable customer areas. Service has been very good and well explained. Kelly VW in Danvers is a solid choice for sales as well as service. customer areas. Service has been very good and well explained. Kelly VW in Danvers is a solid choice for sales as well as service. More

The communication started off great with a video via txt then it fell off We were told we’d get a call when completed, we didn’t. We were told the sticker would be done then it wasn’t so we had to wait then it fell off We were told we’d get a call when completed, we didn’t. We were told the sticker would be done then it wasn’t so we had to wait More

5 Years of Kelly Service - Always Great. I've purchased 4 VW's from Kelly since they opened their dealership 7 or 8(?) years ago, formerly at their old location and now at their shiny new gla I've purchased 4 VW's from Kelly since they opened their dealership 7 or 8(?) years ago, formerly at their old location and now at their shiny new glass and stainless location on route 114. It's always been a good service experience, whenever problems occur (these are cars after all) they are dealt with promptly and professionally. Communication from service is unlike any I have experienced - thorough and complete. Rachel DaSilva is a consummate professional, always brings her A-game. This is not just a fanboy tossing bouquets, I am an extremely fussy customer particularly when it involves my car. Kelly steps up and has earned my loyalty...they will sell me a 5th VW. More

Great service! Staff is knowledgeable and very nice. I would definitely recommend my friends to check out the dealership when they are ready to buy a car. would definitely recommend my friends to check out the dealership when they are ready to buy a car. More

We just completed the purchase of another car from Kelly Volkswagen. From our salesman George Sousa to Brendan Kelly and the rest of the management team made buying our 10 car easy. They have the best cars Volkswagen. From our salesman George Sousa to Brendan Kelly and the rest of the management team made buying our 10 car easy. They have the best cars and the best pricing More

Wasn't explained what would 20k service involve. Was charged for tire rotation $30 which I didn't ask for.I am from Europe and tire rotation doesn't exist there, it is completely unnecessary as basicall charged for tire rotation $30 which I didn't ask for.I am from Europe and tire rotation doesn't exist there, it is completely unnecessary as basically it involves changing all 4 tires at the same time in the future rather than changing only those which are worn out. Receipt States that complimentary Car Wash was performed but it wasn't ,car came out dirty. Service book was filled with wrong information as next service date and mileage should be in 12 months and 10k miles, but advisor put in current mileage and date. More

Excellent customer service, very professional staff. My car looks like new! They promised it by a specific time and they came through . Thank very much car looks like new! They promised it by a specific time and they came through . Thank very much More

Kelly VW consistently provides excellent customer service and pro-tech automotive services. We’ve been regular customers for many years for both of our VWs. and pro-tech automotive services. We’ve been regular customers for many years for both of our VWs. More

very nice people; too much paoer work! Both Peter Simmons, my salesman and James Richard, sales consultant, were very pleasant, helpful and cooperative, in the first instance,with choosing Both Peter Simmons, my salesman and James Richard, sales consultant, were very pleasant, helpful and cooperative, in the first instance,with choosing a car and a color and in the second, filling in the burden of paper work. I don't know how much of it was mandated by the state and how much by VW, but if there is any way of reducing it, it would be a favor to your leasers. Otherwise, I am pleased by the car and the lease and the two salesmen I had contact with, and look forward to three years of safe and pleasurable driving. More