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Kelly Volkswagen

Danvers, MA

4.5
952 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 952 reviews

October 04, 2021

This is the second car I bought at Kelly Volkswagen and both times I had excellent service. Madison was very helpful in setting me up an appointment for my visit and was quick to answer any questions I had More

by robinmacky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Dalton, Madison McCarthy
Oct 22, 2021 -

Kelly Volkswagen responded

Hi Robin! We just wanted to reach out and say thank you for taking the time to share your experience with us! It's great to know that you had a great time working with Madison, Anthony, and Barry and that all three were so helpful and friendly! We really appreciate your recommendation, Robin!

September 25, 2021

We just bought our 2nd vehicle from Kelly VW. Love the car buying experience. Said is awesome and Jorge is great! Highly recommend going to see them both. Every interaction we had with each employee at Ke More

by Masieljordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Said Bousbaa, Anthony Dalton
Oct 22, 2021 -

Kelly Volkswagen responded

Congratulations on your new VW! We're happy to know that you had a great car buying experience and that Said and Jorge took excellent care of you! We really appreciate your recommendation - please feel free to reach out if there is anything else we can do!

September 24, 2021

Had another excellent buying experience recently at Kelly Volkswagen. Peter Simmons is an excellent sales consultant through and through. Helpful, friendly, and thorough. Was very patient as I looked at diff More

by kerri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Kelly Volkswagen responded

On behalf of Peter and Barry, thank you, Keri! We are pleased to know that you had another great buying experience and that Peter was so helpful and friendly to both you and your daughters! We really appreciate you taking the time to share this with us! Enjoy your new VW!

September 09, 2021

Took our Tiguan in for an oil change. Dealt with Christian. He took care of everything and when went to pick up the care all was ready. Thanks to the folks who did the work too More

by sparta38
Recommend Dealer
Yes
Employees Worked With
Christian
Sep 10, 2021 -

Kelly Volkswagen responded

That's great to hear, sparta38! We are glad that you had the opportunity to work with Christian and that he took excellent care of you and your Tiguan. Thank you for taking the time to share this with us!

September 09, 2021

Waited two hours to get an oil change only to get the car back with the oil change now code still active. Opened the hood to check and found oil all over the motor. The level of incompetence by the tech wh More

by Bfrontiero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian was top notch and helped
Sep 10, 2021 -

Kelly Volkswagen responded

We are sorry for the inconvenience, Bfrontiero. We reached out to the Service Manager, who said you were given a full refund, as you stated in your review. We are pleased to know that Christian was incredibly helpful and made sure you were well taken care of. Please feel free to reach out to us directly at 978-774-8000 if there is anything else we can do. Thank you!

September 07, 2021

Our salesman Jorge was so nice and SUPER knowledgeable of the vehicle. This is my first Volkswagen and I’m so happy with my purchase! More

by Jessica.lopez0519
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Kelly Volkswagen responded

Hi Jessica! We're happy to know that you had the opportunity to work with Jorge - it's great that he was so helpful and friendly and that he made sure you first VW experience was a positive one! Thank you, Jessica! We will be sure to pass this along to Jorge!

August 30, 2021

Nick fit me in today, so thankful as I had a rear light/blinker out! Chris made sure job completed! THANK YOU AGAIN!, great job! More

by rebeccamagoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Trevisan
Sep 10, 2021 -

Kelly Volkswagen responded

On behalf of Nick and Christian, thank you, Rebecca! We're glad that you were well taken care of and that they both made sure your car's blinker was fixed. We really appreciate you taking the time to share this with us!

August 28, 2021

Jorge was a pleasure to work with. He met me at the door and quickly and efficiently got the process started. He listened to my concerns and really listened to my need for a new car. Would definitely work w More

by Brooke52696
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristine Marino
Aug 30, 2021 -

Kelly Volkswagen responded

On behalf of Kristine and Jorge, thank you, Brooke! We're pleased to know that Jorge was super helpful and attentive and made sure you had a great experience from start to finish. We really appreciate you taking the time to share this with us, Brooke! Please feel free to reach out if you have any questions!

August 25, 2021

Excellent service from Jorge Ochoa, very kind and professional!! We loved our new Tiguan, nice car and we definitely recommended Kelly Volkswagen. Thank you so much! More

by Tonyarias66
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Kelly Volkswagen responded

Thank you, Tony! It means a lot to us knowing what a great experience you had with Jorge and that he helped get you into your new Tiguan. We really appreciate you recommendation-please let us know if there is anything else we can do for you!

August 12, 2021

Jorge was excellent to work with and found the car I wanted with all the features I needed for my family! I would return, just to work with him again! More

by Kimb333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Kelly Volkswagen responded

Thank you, Kim! We're pleased to know that you had the opportunity to work with Jorge and that he took excellent care of you! It is great that he helped find you a car that is perfect for you and your family and that everything ran so smoothly. We will be sure to pass this along to Jorge! Take care, Kim!

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