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Kelly Volkswagen

Danvers, MA

4.5
952 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 952 reviews

October 29, 2024

Nick was very knowledgeable! He walked me through the entire process and made it super easy. I couldn’t recommend him enough! More

by Mpelletier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissabeth Maurice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Kelly Volkswagen responded

Thank you, Marc! We're thrilled to hear that Nick made your experience easy and informative. It’s wonderful knowing he could guide you through the process so smoothly. Your recommendation means a lot to us, and we're here whenever you need us again. Enjoy your new vehicle, and thank you for choosing Kelly Volkswagen!

September 18, 2024

A shaky start to the experience but everyone went out of their way to make it right. More

by Sad Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Kelly Volkswagen responded

Thank you for sharing your experience with us! We truly appreciate your understanding and are glad to hear that our team went above and beyond to make things right for you. Your satisfaction is our priority, and we're happy to have earned your trust. If you need anything in the future, don't hesitate to reach out!

September 11, 2024

The Kelly Volkswagen service department is both dishonest and lacks any sense of customer service. It starts with their service web site, which doesn’t provide important information that you need at the tim More

by Stephenjmorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Kelly Volkswagen responded

Thank you, Stephen. We apologize that you did not have a pleasant at Kelly Volkswagen. You will be hearing from our Service Manager shortly. Thank you.

September 11, 2024

And here is why you should never go to Kelly Volkswagen: I got a call from the service manager. He said who he was and asked angrily if I was the one who left a negative review for Kelly. I asked him if t More

by Stephenjmorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Irving
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Kelly Volkswagen responded

Thank you, Stephen. We apologize that you did not have a pleasant at Kelly Volkswagen. You will be hearing from our Service Manager shortly. Thank you.

September 04, 2024

Jimmy C was the best! He was polite, kind and patient and was not pushy at all. I appreciated this and this aspect helped me make the decision to purchase from Kelly. T More

by jenmunki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Ciampa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Kelly Volkswagen responded

Thank you so much, Jen! We're thrilled to hear about your great experience with Jimmy and our team at Kelly Volkswagen. It's wonderful to know that his polite and patient approach made a difference in your decision. We appreciate your kind words and your recommendation. Enjoy your new car, and we look forward to serving you again in the future!

July 02, 2024

Amazing and very professional work. Very happy with the service i have received working with them! More

by Kheira1996@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Kelly Volkswagen responded

Thank you so much, Kheira! We are happy to know that you had the opportunity to work with Jorge and that both he and the team took great care of you! If there is anything else we can do for you, please do not hesitate to reach out!

June 10, 2024

My Jetta was just shy of 50,000 miles so I thought it was best to spend the money to fix it than to buy a new one. I bought my car at Kelly and have had it seviced there several times (including two trips to More

by Brian C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryley Pells (5 stars).
Jun 13, 2024 -

Kelly Volkswagen responded

Thank you so much for sharing this with us, Brian! We're glad to hear that Ryley provided you with thorough and professional service, and that you felt well-informed throughout the process. It's great to know that you've chosen to maintain your Jetta with us and that you're satisfied with the work done. We appreciate your continued trust in us for both purchasing and servicing your vehicle. If there's anything else you need, please don't hesitate to reach out. We look forward to seeing you again!

Jun 13, 2024 -

Kelly Volkswagen responded

Thank you, Paula! We're pleased to hear that Ryley consistently provides you with professional and courteous service, making you feel like old friends. Your trust in the mechanical service at Kelly Volkswagen is greatly appreciated, and we're glad Ryley takes such great care of you. If you ever need anything, please don't hesitate to reach out. Thanks for choosing us, and we look forward to your next visit!

May 07, 2024

The staff was very pleasant and the process was made easy. Quick turnaround from negotiations to signing. More

by LK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Kelly Volkswagen responded

Thank you so much, LK! We're pleased to hear that our staff was pleasant and that we were able to make the process easy for you. We're also pleased that you found the turnaround from negotiations to signing quick. If you have any more feedback or need further assistance, please don't hesitate to reach out!

April 28, 2024

After buying four Volkswagens from Kelly and having service performed on all of them I can confirm this dealer has changed my perception of car buying and dealer service. Nothing but a great experienc More

by ShootCloser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Kelly Volkswagen responded

Thank you for your continued trust in us! We're thrilled to hear that your experiences with both buying and servicing your Volkswagens have been consistently positive. Our team is dedicated to providing exceptional service, and we're happy to have changed your perception of car buying and dealer service. We look forward to continuing to exceed your expectations in the future!

April 19, 2024

Expert service, friendly staff and completed on time. I would recommend Kelly Volkswagen to any VW owner More

by peterlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryley
May 01, 2024 -

Kelly Volkswagen responded

Thank you, Peter! We are happy to see that you had such a great experience and Ryley took excellent care of you! We really appreciate your recommendation!

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