Kelly Volkswagen

I brought my 2013 VW GTI in for the replacement of the rear brakes. I now cannot get one of the tires off because the tire bolts were over torqued and stripped. The last time I brought it in, a few year rear brakes. I now cannot get one of the tires off because the tire bolts were over torqued and stripped. The last time I brought it in, a few years ago, for an alignment, the front wheel almost fell off because the bolts were under torqued. I bought my car here and until a few years ago, never had a problem. Maybe they prefer working on new cars and possibly only selling new cars. Very very disappointed. More

I test drove a CPO car, came back with the payment and was told it was not ready to go. Issues needed to be fixed, it would be ready in a week or two. I’m out the money and the car! was told it was not ready to go. Issues needed to be fixed, it would be ready in a week or two. I’m out the money and the car! More

Amazing customer service! Excellent partnership with the Sales Manager (Anthony)! Highly knowledgeable finance department! Best car buying experience of my life! Excellent partnership with the Sales Manager (Anthony)! Highly knowledgeable finance department! Best car buying experience of my life! More

I had an excellent experience purchasing my car from Kelly Volkswagen, and I can't say enough good things about working with Josh Cone. From start to finish, Josh was incredibly helpful, transparent, an Kelly Volkswagen, and I can't say enough good things about working with Josh Cone. From start to finish, Josh was incredibly helpful, transparent, and genuinely focused on making the process as smooth as possible. He took the time to listen to what I needed, answered all of my questions without hesitation, and made sure everything I needed in the car was included. Even before the purchase, Josh ensured that a few issues were taken care of, and he kept his word when it came to both pricing and repairs. That level of integrity and follow-through made all the difference. Thanks to Josh and the team at Kelly Volkswagen, the entire buying experience was stress-free and enjoyable. I absolutely love my new car and would highly recommend them to anyone in the market for a vehicle! More

Very dishonest services dept. Nick the manager is a bully and turns everything on the counter. I have 7 years with vw , Kelly is the worst . Be very careful if you go there , Nick the manager is a bully and turns everything on the counter. I have 7 years with vw , Kelly is the worst . Be very careful if you go there , if you have new one day old wipers, there going to tell you need a set for $50 beware More

Brandon was very knowledgeable about all things Volkswagen and had a very detailed answer to all of my questions. It was because of him I felt confident enough to purchase my first car and knew I p Volkswagen and had a very detailed answer to all of my questions. It was because of him I felt confident enough to purchase my first car and knew I picked the right one. More

Great vibes when you walk on dealerships property every one greets you. And not no phony smile like other dealerships sale person come out right away and starts out how you doing first instead can I help one greets you. And not no phony smile like other dealerships sale person come out right away and starts out how you doing first instead can I help you great plus very clean building inside just great place and helpful place to shop for a new car or used hands dow. !!!!! More

If you’re looking for a stress-free and enjoyable car-buying experience, I highly recommend Brandon at Kelly Volkswagen in Danvers. From the moment I walked into the dealership, he treated me with ki car-buying experience, I highly recommend Brandon at Kelly Volkswagen in Danvers. From the moment I walked into the dealership, he treated me with kindness and professionalism, making sure I felt comfortable every step of the way. Brandon took the time to understand my needs, answered all my questions thoroughly, and never pressured me into making a quick decision. His honesty and transparency made the entire process smooth and easy, which I truly appreciated. He genuinely cared about helping me find the right car, not just making a sale. It’s rare to find someone so dedicated to great customer service, and I couldn’t be more grateful. If you’re in the market for a new or used Volkswagen, do yourself a favor and ask for Brandon at Kelly Volkswagen—you won’t regret it! More

This is now my favorite VW dealership! I first worked with Julia through email to find the exact car I wanted and get a great price. I then called to secure the vehicle and put down a de I first worked with Julia through email to find the exact car I wanted and get a great price. I then called to secure the vehicle and put down a deposit. I came in the next evening to meet with Peter Simmons. He had the car warmed up and running for me to check it out. I quickly then signed paperwork with finance (very nice guy). Everything from moment we arrived until we left took under an hour. Two days later (today) Peter and a car runner drove my car to NH to meet me at my Town Hall to register. Quick and easy. Very nice people and extremely smooth transaction. Hassle free, No pressure. I will be back when VW brings a convertible back. Hopefully a Taos convertible! 😊 Thanks Peter! More