Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
411 Reviews of Kelly Nissan of Woburn - Service Center
Sort by
February 12, 2007
Have taken my year old Xterra there several times for service that should have been covered by warranty. Every time they had a reason why it wasn't covered and told me I would have to pay to get the prob service that should have been covered by warranty. Every time they had a reason why it wasn't covered and told me I would have to pay to get the problem fixed (battery post, fusable link, etc). Yet when I left and took it to a different dealership it was fixed under warranty- no questions asked. Furthermore, their service manager was awful and had no intentions of trying to make me a happy customer. He turned down a warrantied service repair because he was 100% sure that the part wasn't defective. The next dealership confirmed that the part was defective and fixed it under warranty. The people at IRA Nissan are crooks who try to upcharge you on service requests and dont care about the customers happiness. More
by maize
Employees Worked With
Paul McCarthey (service manager)
