Kelly Nissan of Woburn - Service Center

Scammers Last time I got my oil changed they told me that I needed new brakes and then I was down to 2 mm starting with 8 mm so I took my car to two other cert Last time I got my oil changed they told me that I needed new brakes and then I was down to 2 mm starting with 8 mm so I took my car to two other certified automotive technicians and they told me that my brakes were not even halfway worn. The Nissan dealership wanted to charge me $260 to get new brakes when there was absolutely nothing wrong. Don't trust these people there scammers and liars they tried to take advantage of me. Save yourself money and go somewhere else where they're honest. More

Friendly, outstanding, quality service! I recently had my 2004 Kia Sorrento serviced, and the friendliness of staff and quality of work I received was exactly what you want in an automotive I recently had my 2004 Kia Sorrento serviced, and the friendliness of staff and quality of work I received was exactly what you want in an automotive experience! Mark Zayac was all smiles, polite, helpful, informative & someone I would absolutely go see again for any/all my car's needs. His overall description of what was done, step by step, to the car left me feeling very confident and pleased. The level of detail and overall quality of the services I'd received gets an A++ in my book! I am a career nanny of over 24 years, and my car is forever carrying the precious cargo of the families who trust me to keep their kids safe, and I, in turn, trust Mr.Zayac to help me continue to do so for many years to come! Thank you to Kelly Nissan of Woburn for having such an outstanding Service Advisor & thanks again, Mark Zayac!! More

I had brought my lease Altima to another service center for a oil change and a free inspection. At that time they informed me that our vehicle needed a new battery, they gave me a print out and the report for a oil change and a free inspection. At that time they informed me that our vehicle needed a new battery, they gave me a print out and the report clearly showed that we needed another battery. My wife and I decided that we would take the car to Lynnfield to get the battery changed, since we're business owners I decided to take it to Woburn since it's closer. When I got there I thought I would be in and out since I was the fifth person in the express line. When I got checked in I explain the situation to Tina and showed her the print out that I got from the other company. She said that Nissan had to do their own test which was understandable, I was under the impression That I would be there for no more that one hour. I can't believe I was there for three hours and five minutes just to get a battery changed. the reason I'm kinda upset is because I had to call my wife to tell her she had to walk to our business location while carrying our lunch and dinner, then she had to be there all alone and she had to find someone walking by to unlock and carry our security gate. That was my first time at the Woburn location, I'm not sure if I would ever return again. More

I went to this dealer to have them check on a tranfer I went to this dealer to have them check on a tranfer case leak on my 2010 murano. They told me they did not find any leak and when I asked them to I went to this dealer to have them check on a tranfer case leak on my 2010 murano. They told me they did not find any leak and when I asked them to put the car on the lift again so I can show them. Mike and Joe rolled they eyes at me like I was getting on their nerves. I did show Joe ( which I think was the supervisor) what I was talking about and he told me to keep an eye on it. The week after I went there because the oil was still leaking and they told me the same thing. The supervisor did not pay attention to me even though he told me to come back if the oil is still leaking. Finally, I decided to go to Quirk Nissan and they told me there was leak on the tranfer case. They took the car in, give me a rental and fix the problem. I think if I did not have the factory warranty, those guys from Ira nissan will not hesitate to charge me, or they probably do not know what they are doing, or they are a bunch of lazy people. I also think this supervisor should take classes and learn how to treat certain customer. More

I brought my car in for transmission service after problems following previous service at Jiffy Lube. Mike and Van were able to walk me through the problem, that the transmission fluid used previously problems following previous service at Jiffy Lube. Mike and Van were able to walk me through the problem, that the transmission fluid used previously was actually the wrong one for my vehicle and potentially causing serious problems. They were able to explain the problem in plain english and recommended steps to hopefully correct it. More

My experience with the Service dept. at Nissan Woburn has been nothing short of outstanding. In fact, everyone in the dealership, from Parts to Sales to Billing is friendly and willing to spend time to plea been nothing short of outstanding. In fact, everyone in the dealership, from Parts to Sales to Billing is friendly and willing to spend time to please. Mike Walsh (my service advisor) is the most honest, outgoing, professional service employee I've ever encountered. He has always gone out of his way to explain repairs in detail and always attempts to avoid costly repairs and present alternatives. The important thing is that he sets aside the time to be thorough and truly cares about the satisfaction of each customer. I've owned 8 Nissans and been to lots of dealerships, and there is a very noticeable difference in the way these folks conduct themselves. There is a great deal of interaction between service advisors and technicians, so questions get answered quickly and accurately (techs. Jim and Tony have treated my vehicle with care and taken a prudent interest in what's best in terms of safety, performance and expense). Shawn (Parts Mgr) was kind enough to pre-order special parts and not charge me until I actually decided to have my vehicle fixed. I can't say enough about how easy it is to deal with these folks and how professionally they conduct themselves. I would highly recommend that anyone with a Nissan in need of repair give them a shot --I don't think you'll be disappointed. My 2004 Titan has undergone some major repairs after 80,000 miles of loyal service. Thanks to Nissan Woburn, it's ready for another 80k! More

I love my Nissan Maxima and I am absolutely thrilled that I bought it from IRA Nissan of Woburn. Very professional operation with quality sales and service staff. How do I know this? Well on two occassion I bought it from IRA Nissan of Woburn. Very professional operation with quality sales and service staff. How do I know this? Well on two occassions I was in a jam and Michael Walsh came to my rescue. Last May, after only owning the car for 1 month, it would not start. I called the service department after closing hours, and Michael answered the phone and calmed me down. He walked me through a several steps, but it was clear that the battery was dead, and that I must have left the auxilary switch on. He said all I needed was a jumpstart and he was right!! He waited until I called back before leaving for the day. Today more stress. I had locked both my keys in the car (I guess they cancel each other out)and was in a panic; handbag, phone, groceries, etc were all in the car at a store parking lot, and I desperately need to get into my car. It was very close to 5:00, but I called IRA and again Michael Walsh answered. He said they could make a spare door key, and that he would wait for me. I arrived at 6:00 (30 minutes after the normal closing time) and Michael was there as promised. Now this is service!! I highly recommend IRA Nissan of Woburn... all the best, Mary McClory More