Kelly Nissan of Woburn - Service Center

Great Everything was simple & well done. They came out & greeted you & brought you thru the entire prosses. Everyone was very nice & friendly. I didn't fee Everything was simple & well done. They came out & greeted you & brought you thru the entire prosses. Everyone was very nice & friendly. I didn't feel like I was bothering them More

very pleasant and fast Great dealership.Never a problem with the service department.For over two years I never had a problem.Very good to deal with.Will buy my new car from Great dealership.Never a problem with the service department.For over two years I never had a problem.Very good to deal with.Will buy my new car from Kellys. More

Regular service Everything was excellent. Fast and easy. Tyler got me in and explained everything that was done and had me out in less than 1/2 hour. Everything was excellent. Fast and easy. Tyler got me in and explained everything that was done and had me out in less than 1/2 hour. More

Rear brake replacement. On time, courteous, price was as promised. Dropped car off evening before and asked if they could have noon and it was. The service personnel are alw On time, courteous, price was as promised. Dropped car off evening before and asked if they could have noon and it was. The service personnel are always pleasant and they have never tried to add in additional unwanted repairs. Very happy with them. More

3 visits for same exhaust system repair with poor result I had an exhaust leak requiring replacement of the muffler and exhaust pipes form the engine. After the initial repair, exhaust noise was louder than I had an exhaust leak requiring replacement of the muffler and exhaust pipes form the engine. After the initial repair, exhaust noise was louder than before the repair. After two successive visits, I still had exhaust noise that I did not have , even with the leaky exhaust. Whether it is loose heat shields, leaking gaskets or a defective muffler, I don't know. But I do know that for 10 years the exhaust noise was at least 30 or 40% quieter than it is after spending nearly $1000 for the "repair". I think the dealer should have started over, put another brand new muffler and pipes and carefully insured that the heat shields, hangers/brackets and joints were properly secured to correct the issue, rather than returning the vehicle to me in its current condition. On top of that, before properly fixing this problem, they found other things that could be repaired for another $2000. Why do any of that when the last repair was bungled? More

First Rate I have an older Nissan Maxima that I love too much to trade. Over the past couple of years I have been having it serviced at the Woburn location. I I have an older Nissan Maxima that I love too much to trade. Over the past couple of years I have been having it serviced at the Woburn location. I have been dealing with David Dennis, who understands me and my attachment to my Maxima. I usually prefer to wait while the work is done and it helps that service there is always fast, even when parts have been needed they manage to get them pretty much on the spot and I'm out of there quickly knowing my car is good to go. The cost at the end usually turns out lower than the quote!! The waiting area is well equipped with coffee, tea, ice water a vending machine and wifi. There is a great play room that is well separated from the main space More

Great customer service! I have been a customer of Kelly Nissan of Woburn since 2009. I've always been happy with their service. If anything it has just been getting better. I have been a customer of Kelly Nissan of Woburn since 2009. I've always been happy with their service. If anything it has just been getting better. Great service and great people. More

Went in for a recall Staff are great here, loved my first experience at Kelly. I'll definitely be back again for my next oil change. A big thanks to Dylan and David in se Staff are great here, loved my first experience at Kelly. I'll definitely be back again for my next oil change. A big thanks to Dylan and David in service who really helped me out! More

Excellent Service End-to-End Staff was great. Had my Nissan Altima transmission completely replaced. Couldn't have been more seamless, dropped the car off on Monday, got my rental Staff was great. Had my Nissan Altima transmission completely replaced. Couldn't have been more seamless, dropped the car off on Monday, got my rental car (courtesy) and was notified on Thursday that my car was ready. Was extremely impressed with the professionalism of the staff, their understanding of my frustration of a new car needing service, and the timely manner in which they took care of all issues. I went to another dealer to get my car service, and was sent on my way with a transmission that did not work properly. Kelly (where I bought my car) took care of it. I will go to Kelly going forward and not deal with any other service places. They were helpful, responsive, and did the work quickly, and the most professional of the staffs I've dealt with in any service dept. I dealt with Khoa who is not on the list to select - he was very, very helpful. More

Car check up I just came in for a quick oil change. I didn't realize that my inspection sticker was almost expired. I got a new sticker at the same time. Saved I just came in for a quick oil change. I didn't realize that my inspection sticker was almost expired. I got a new sticker at the same time. Saved me time and aggravation from finding a gas station to do the inspection. More