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Kelly Nissan of Woburn - Service Center

Woburn, MA

4.3
431 Reviews
Call Service Center (781) 835-3500

431 Reviews of Kelly Nissan of Woburn - Service Center

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March 24, 2025

I received the worst service I've ever gotten from this service department. Brianna was downright rude and condescending. The price quoted didnt match the price that I was forced to pay. AVOID this facilit More

by jillb45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Gerardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Kelly Nissan of Woburn responded

We are very sorry to hear about your most recent service visit as we strive to provide the best service to our customers everyday as we rely on our loyal customers for our own success. If you contact our service manager Alan at 781-835-3500 at your convenience, we would be more than happy to assist you in assisting in any way we can.

February 15, 2025

I like the quality of service and the wait time for my car when serviced. More

by Rebecca F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you, Rebecca! We're so happy to hear that you’re pleased with the quality of service and the wait time for your car. We aim to make every visit efficient and top-notch. We appreciate your business and look forward to serving you again soon!

February 14, 2025

I brought my car in for some maintenance, and the process ended up being much quicker and cheaper than expected. And everyone that I talked to was very friendly, especially Jesus. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you for sharing this with us, JR! We're so glad to hear that your maintenance process was quick and affordable. It's wonderful to know that Jesus made such a positive impact during your visit. We truly appreciate your kind words and look forward to serving you again soon!

February 10, 2025

Jesus was great! the service was excellent, never disappointed. I will return to this facility. For Jesus. More

by ST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thanks, JT! We're thrilled to hear that Jesus provided excellent service and that you're always satisfied with your experience. We look forward to welcoming you back to Kelly Nissan of Woburn for your future visits!

February 07, 2025

Jesus from service was amazing! I called the night before and he got me an appointment scheduled for the next day first thing in the morning. I pulled into the bay and He was very p More

by MJSullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thanks, MJ, or sharing your experience! We're thrilled to hear that Jesus provided such exceptional service, from getting you in quickly to ensuring your vehicle was well taken care of. We're proud to have him on our team, and we look forward to providing you with excellent service again in the future!

January 31, 2025

This dealership is very accommodating and the location is conveniently situated where they are I-93 and I-95 exits More

by TedHooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you for sharing this with us, Ted! We're glad to hear that our location was convenient for you and that you found our dealership accommodating. We strive to make every visit as easy and enjoyable as possible. We hope to see you again soon!

January 31, 2025

Great customer service, be sure to ask for Jesus, he is very knowledgeable, understanding and makes it really easy to comprehend what you're being charged for More

by TedHooker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you so much, Ted! We're so glad to hear that Jesus provided you with exceptional service and made everything clear and easy to understand. We truly appreciate your feedback and look forward to assisting you again in the future!

January 31, 2025

Service was quick and efficient. Employees made a stressful situation worry free. A pleasant experience all around. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you so much, Sue! We're so happy to hear that our team was able to make a stressful situation worry-free and provide you with a pleasant experience. We strive for efficiency and great service, and it's wonderful to know we succeeded. We look forward to seeing you again!

January 29, 2025

Jesus Alvarez. Took care of my car needs, work was finished on time as he said it would, Great customer service More

by stolzdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thanks, Dave! We're so glad to hear that Jesus took great care of your car and provided excellent customer service. We look forward to serving you again in the future!

January 29, 2025

Remarkable and excellent service with very competent employees. I would recommend the dealership to all my friends More

by gachinap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Kelly Nissan of Woburn responded

Thank you! We're thrilled to hear that you had an excellent experience with our team. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

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