Kelly Nissan of Woburn

My wife shopped at two different Nissan locations, Woburn and Lynnfield. The staff at Woburn were courteous, respectful and professional. We walked away from this experience with a new vehicle and a dealer and Lynnfield. The staff at Woburn were courteous, respectful and professional. We walked away from this experience with a new vehicle and a dealership that we would be comfortable recommending to our family and friends. We believe that you either know how to treat people or you don't. Woburn certainly does. Many thanks. More

I went to Ira to buy a new 2010 Nissan Altima. I went to the website first and found a deal on an altima sedan. The deal said I would get a new altima for $18,990 and 1.9% APR. So we went to the dealership the website first and found a deal on an altima sedan. The deal said I would get a new altima for $18,990 and 1.9% APR. So we went to the dealership and told them about the deal. Belo the sales rep told us that the deal was good on one specific altima. He showed us the Altima. We did not like it because it was a maroon color. We were looking for black or dark slate. We told him we seen a car on the lot that was black for the same exact price and asked if he could do the deal on that one. So he said he would talk to his manager and they said they would do the deal. We wanted the car for 18,990 with 1.9% APR. They would not do this. It was either 19,990 with 1.9% interest or 18,990 with 8.05%. So we decided to go with the first option. They took my Toyota Camry for only 1,000 dollars and tried to make it seem that the price was now 18,990. Well yea that was because they took the Camry for barely any money. The camry was definitely worth 2,000. But other than the trade in we did get a good deal on a new nissan that just landed on the dealership not even 4 hours before we got there. I have no regrets buying the altima. I love it. If you are looking for a mid size sedan for a good price go to Nissan. The altima is one of the best sedans out there. In my opinion it is better than the Camry or Accord. Would I shop for a car there in the future? Most likely. More

I have had spotty service from this dealership, but it's hours were OK and I just wanted a car inspection and oil change. No biggie. I dropped it off for an appointment scheduled for "first thing on Satur hours were OK and I just wanted a car inspection and oil change. No biggie. I dropped it off for an appointment scheduled for "first thing on Saturday" and was told they would call when it was done. Noon comes and goes and no call. I called and was told that all the mechanics were "at lunch" (which is understandable) and they would get it right after they came back. The dealership closes at 4 on Saturday. I wait until 3:45 and I *still* haven't heard from them. I give them *another* call and finally reach someone who says basically, "Oh yeah, your car failed inspection. It will need about $1000 worth of work but we're about to close. We can keep it until Monday." Ummm hello? You couldn't have told me in the morning WHEN THE CAR WAS SCHEDULED TO BE LOOKED AT?!!! The manager tells me he would talk to someone Monday morning and call me first thing. It's 11 AM now on Monday, but haven't had a call yet. I called and left a message with the manager but apparently he has more important things to do than keep promises. I don't mind that the car needs a lot of work. It has over 140K on it so that was expected. However, would it kill you to talk to your customer without the customer having to chase you down? More

I had an incredibly positive experience at Ira Nissan of Woburn. Matt worked very hard at accommodating me and making sure I got the exact car that I wanted and at the right price. He really went above an Woburn. Matt worked very hard at accommodating me and making sure I got the exact car that I wanted and at the right price. He really went above and beyond. Matt made a normally stressful experience, easy and enjoyable. I was definitely satisfied with the service I received at Ira Nissan and look forward to doing business there again in the future. More

I scheduled maintenance for my old Altima on Wed. I wanted the regular scheduled maintenance to be performed and to investigate a "check engine" light that periodically turns on and off. I dropped the wanted the regular scheduled maintenance to be performed and to investigate a "check engine" light that periodically turns on and off. I dropped the car off on Thr night. On Friday morning, I received a call from Stephanie stating that the maintenance charge would be $350. I told her that I appreciate the call and to give me a call once the technician diagnoses the service light. She called back two hours later stating that the amount of work that's need to be performed on the car is greater than the cars worth. I told her that I'll talk to a sales rep regarding the purchase of a new Maxima then. She told me that they already started the maintenance work (even though I didn't approve it). Since I understood how there could have been a miscommunication, I agreed to the $350 charge (even though it really wasn't my fault! I was being really nice). When I arrived at the dealership, the bill was for $450. I disputed the $100 difference. Stephanie insisted that I should have known that there was an additional $100 charge to investigate the light when I made the appointment. I made the appointment with her and I told her that she never discussed this charge in the 3 times that we spoke. She then told me that it was in the email confirmation that they send. Since I had my iphone with me, I showed her the email and how there was no reference to this charge. She accused my of lying and that I should have known there would have been a $100 charge because "they need to get paid too". I told her that the charge is excessive and I don't appreciate being treated like this, particularly when I'm in the building looking for a new car. She then "adjusted" the $100 charge by $50. She said that if I was smart enough to look at the web site, I would have realized that they had a $50 coupon. She applied the $50 coupon to be "nice" and then walked away. I was furious and told her that I'm not going to purchase a new vehicle from her after the way she treated me. She shrugged her shoulders and walked off. They lost a $35k sale from me. Hopefully they'll also lose a sale from everyone who reads this review! Stephanie needs to be fired. She's an assistant manager in the service department. If this is the quality of their management, then EVERYONE needs to stay away from this dealership. There's lots of options out there (Norwood, Clay in Newton, etc). Don't waste your time at Ira Nissan in Woburn! More

NOTE: This rating is for Ira Nissan in WOBURN. Ira NOTE: This rating is for Ira Nissan in WOBURN. Ira Nissan lived up to its customer focused reputation during my car purchase. Upon walking into NOTE: This rating is for Ira Nissan in WOBURN. Ira Nissan lived up to its customer focused reputation during my car purchase. Upon walking into the dealership I was promptly greeted in a friendly manner. Len was very patient and listened to what I was looking for in a car. He arranged some test drives and let me know about a good deal going on that included a tax credit. His suggestion was genuine and not pushy. After thinking about it, I test drove the Altima Hybrid - the car that he suggested, and liked it along with another car. Upon narrowing down selection of vehicles to purchase, both Len and Jose were patient and helped me explore all of my finance options with the vehicles I was looking at. They helped me understand what features I wanted and which ones I really did not need. I was surprised at this because I thought they would try to sell me the most expensive car with the most expensive options. It really felt like they were looking out for me and what would fit in my price range. The sales experience was also superior. Len and Jose were very knowledgeable about my car and the products offered. Len spent a significant amount of time teaching me how to use my new car and made sure I was comfortable before I left. The next time I am in the market for a new car, Ira Nissan will be the first dealership that I go to. More

I am sending this review to say any problems I had with I am sending this review to say any problems I had with the Lease of my new car have been more than repaired and I left with a new lease and I hope a I am sending this review to say any problems I had with the Lease of my new car have been more than repaired and I left with a new lease and I hope a very happy customer. Thanks to Willy Moy who helped repair any bad feelings and send me on my way very happy. I did send a new review weeks ago but for some reason the first one got posted? Please disreguard my first review. Thank Willy I will returnin the future. Al. More

my experience at Ira Nissan was very good, the people are great very friendly and fast to work with. they talk to you about what you want and just what they want to sell ,so the listen to your needs and that great very friendly and fast to work with. they talk to you about what you want and just what they want to sell ,so the listen to your needs and that is what makes me happy at a dealer ship , i am a repeat customer and would recommend this dealership to my family and friends More

Dave and his sales manager were extremely helpful and were able to get me what I was looking for at a good price. I would definitely recommend them and the dealership to anyone. They were very helpful an were able to get me what I was looking for at a good price. I would definitely recommend them and the dealership to anyone. They were very helpful and knowledgeable about their products and didn't try to sell me something I wasn't looking for. More

I just recently purchased a vehicle from Ira Nissan of Woburn in Ma. I originally wasn't going to buy anything until I dealt with Scott. On Sunday afternoon, all I wanted to do was test drive the Xterra a Woburn in Ma. I originally wasn't going to buy anything until I dealt with Scott. On Sunday afternoon, all I wanted to do was test drive the Xterra and the Pathfinder to find out which vehicle I liked the best. Scott was the first sales rep we saw inside and he asked us, my boyfriend and me, to take a seat while he got some paperwork. We were instantly under the impression that Scott was getting ready to dump his sales tactic on us; we were very worng. Scott actually took the time to sit down with us and ask me specifcally what I liked in a vehicle and why I was choosing a SUV. I gave all of my reasons and he recommended the Nissan Murano. It was way out of my price range, so Scott agreed that we should take a look at the Xterra first and then the Pathfinder. Afer test driving both vehicles, I did not prefer either of them. He had a used Murano on the lot and asked if I would be willing to take that for a test drive. Once I got in a drove 100 yards, I was sold. He had me take it on the highway just to see the power is had. I was amazed at the quality of the Murano. As I said, the Murano was way out of my price range, but Scott worked with the Finance Manager for me to lease instead of own. The numbers worked and I am a proud leasee of a beautiful Murano. Scott was a fantastic Sales Associate! He was never pushy and NEVER tried the car sales tactics on us. He was personable and acted more like a friend through the experience. A lot of sales reps have the mentality of either buy the car now or leave and stop wasting my time. At no point was Scott like that with me. He took his time through the whole process and gave me his undivided attention. (4 hours in the dealership) If there were more sales reps like Scott, I think the auto industry might be in better shape. He was exceptional! Jose was my Business Manager that handled my paperwork the next morning. He was friendly and had wonderful customer service. He explained every additional option to me and made sure that I understood. My time with Jose was brief, but he was quick and thorough which is the best way to be when someone is in the home stretch of buying a vehicle. When I came back to pick up my vehicle, Scott showed me how everything worked and really showed as much enthusiasm as I did for my new purchase. It really shows me that Scott has passion when it comes to custommer service and really takes pride in his job. At the end of my visit, Hank came a shook my hand for puprchasing my Murano with their location. He even extended his service should I ever need help. You have a great bunch of people over at Ira Nissan of Woburn and they should definitely be rewarded for their customer service and stellar personalities. More