Kelly Nissan of Woburn

I must say when I entered this dealership i truly didn't think my expectations would be met, but when I met salesman Mike Walsh, i knew there was a Santa Claus. Mike was the most respectful, sincere man in think my expectations would be met, but when I met salesman Mike Walsh, i knew there was a Santa Claus. Mike was the most respectful, sincere man in a dealership I have ever met. He listened to what my expectations were and where I needed to be in my price range. I truly walked out a very happy customer. I would recommend this dealership to anyone who truly is considering a new or used vehicle. And my deepest consideration to Mike Walsh for making this dream happen, i haven't bothen a new vehicle in 36 years. More

We were referred to Phil by a friend . As soon as we walked in and met with him, we felt we were in good hands. He was very knowlegebale, friendly and courteous. The overall experience with Phil was g walked in and met with him, we felt we were in good hands. He was very knowlegebale, friendly and courteous. The overall experience with Phil was great and we will definitly refer friends and family!! Thank you and Happy Holidays!! PS: We love our Murano!!! Hasna & Hassan Mousaid More

Phil is incredible! My family and I had visited the Phil is incredible! My family and I had visited the dealership a few weeks back to begin searching for a new vehicle. My current lease was appr Phil is incredible! My family and I had visited the dealership a few weeks back to begin searching for a new vehicle. My current lease was approaching it's end and it was time to look for a new one. Phil's ability to listen, understand and come back with exactly what the customer is looking for was welcoming! I never felt like I was "trying to get a deal". I did my homework, he listened to our needs and wants in a vehicle in addition to our budget and a few weeks later, here we are. I have my brand new 2011 Murano and look forward to working with Phil and the Ira Nissan of Woburn team for years to come! Many thanks for making this sometimes stressful process, enjoyable, exciting and seamless! Happy Holidays! More

I took my car for oil change and to investigave the noise coming from one of the front tires. After they checked everything in the car, I was told there is nothing wrong exept the tires. They told me to get coming from one of the front tires. After they checked everything in the car, I was told there is nothing wrong exept the tires. They told me to get 4 brand new tires and the noise will be gone. I bought the tires and left my car there. Finally, i got a hold with them after 5 tries, trying to find out if my car is done, and when I get there to pick up my car, they told me the noise is not completely gone, but everything is fine with my car. And the reason I still have noise because of the mileage of the car(90K but my car is in mint condition, never been in the accident). On top of it they scratched the rims very badly while changing tires!! And they broke air monitor on one of the tires!!! Overall, they said they are denying everything!! I went for a noise, and got a bill of 1350$, and the noise is not fixed. After that my local mechanic gave an estimate of 200$ to fix the noise. Your service is horrible!! And expensive!! More

I went to IRA Nissan specifically to take a look at a Jeep. The customer service I received when I arrived was great and was one of the main reasons I went with IRA over several other Jeep dealerships I Jeep. The customer service I received when I arrived was great and was one of the main reasons I went with IRA over several other Jeep dealerships I visited. Mike was extremely helpful throughout the process and I had a great experience. Would definetely recommend to people looking to go used. More

I went in knowing what to expect, or atleast, what I thought I should expect from any car dealership - being pressured and uncomfortable, and I left with the truck I wanted feeling great about the exper thought I should expect from any car dealership - being pressured and uncomfortable, and I left with the truck I wanted feeling great about the experience I had. Belo was great! Was great to work with, he never made me feel pressured, and he handled everything with my car making it an easy and very enjoyable experience (they even had to get the truck I really wanted from another dealership). He was very patient with my requests, going over the numbers and my trade in, as well allowing me the time I needed to make the decision that was right for me. and he was always available to answer my questions, even on his days off he kept in touch and was so prompt. Hank on the finance side of everything was also great to talk with, again, no pressure, was up front and honest. Thank you both for everything! I love my new Xterra! More

I left the dealership thinking how many e-mails I had received from three different IRA individuals. I was given a "prefered customer number" and asked bring it with me to then have an appointment with received from three different IRA individuals. I was given a "prefered customer number" and asked bring it with me to then have an appointment with a fourth IRA employee (Mike Coco, sales manager). I was greeted by yet another IRA employee who I informed about my appointment. The sales manager (Mike Coco) was not available and I was asked to wait for an undetermined amount of time. Despite the fact that I had completed all of the "pre-dealer" visit paperwork, including being per-approved for financing, I was left feeling like a number (versus a real live person). Then upon my arrival to be asked to fill out another form? For what? You have all my information by my NAME. You know..the same one that we are given at birth! I know, I know...you would have expected me to give my number but I am not at a deli, I was there to look at a car. Whatever happened to dealing with people and not feeling like a number? More

Very good all around experience with Ira Nissan of Woburn and it ranks high on my list. Both Phil Filahi and Hank in finance made our visit very productive and Up-Beat. Even found time for a few laughs along and it ranks high on my list. Both Phil Filahi and Hank in finance made our visit very productive and Up-Beat. Even found time for a few laughs along the way. Great Gang. Sincerely, Jerry More

Our experience with the dealership has been excellent to say the least!! They were prompt in responding to our initial queires and in maling our whole experience so smooth.Right from giving us a good pri say the least!! They were prompt in responding to our initial queires and in maling our whole experience so smooth.Right from giving us a good price quote, to helping us register and getting the loan process so smooth and keeping us posted on our request, it was woderful!! More

If you are in the market for a new or pre-owned vehicle, I would highly recommend meeting with Ted Aylward, a sales associate, at IRA Nissan in Woburn. The process was pleasant from start to finish. I w I would highly recommend meeting with Ted Aylward, a sales associate, at IRA Nissan in Woburn. The process was pleasant from start to finish. I was first assisted by Kristen, who answered many questions online and always replied to my emails promptly. My appointment was set up and I was introduced to Ted. I knew ultimately my husband was going to be involved in the process, but I began the search on my own. Ted was courteous, extremely knowledgeable and listened attentively, as he helped assess my needs. We went for a test drive and exchanged pleasantries, but never once, did I feel like I was being "sold" a car. Instead, I was given the information necessary to make an informed decision. Now comes the necessity of shopping other dealers. Every cliche possible came out....This deal is only available today.....What were they charging you at the other dealer?.....You live nearby, I want to earn your trust!!... It was exactly the experience I most dreaded. Bottom line was, they promised to beat the best price I got at any other dealer by $100. I wanted my husband to come back to Ira in Woburn to meet Ted. After comparing the experience, he agreed that he would rather see Ted get the sale. If you knew my husband, you would know that was a HUGE tribute to Ted's personality. The day I picked up the car, he went over every detail with the patience of an elementary school teacher. Some of technology was putting me into information overload. He never made me feel rushed and even invited me to come back as needed. He had nothing to gain at that point. I believe he is just great at what he does!! At the risk of sounding naive, please know that I do understand the big picture. Dealers need to move cars and sales associates need to do their job in order to earn a salary. However, if you are looking for it to be a pleasant experience, and a win/win situation for all, I encourage you to visit Ted Aylward at Ira Nissan in Woburn. Best regards, VS More