Kelly Nissan of Woburn

The sales person had no clue about the Jeep that I was interested in. I had to deal with Mike, somebody helping Mike because he was new, a sales manager, somebody behind the desk and finally the finance m interested in. I had to deal with Mike, somebody helping Mike because he was new, a sales manager, somebody behind the desk and finally the finance manager. I was there for a while. My experience overall wasn't very good. I couldn't figure out who I was supposed to be talking to and instead of being one on one with Mike, I was 3 on one. The part that really frustrated me and made me decide not to return was the finance manager telling me that he didn't like working at that dealership and that he wanted to go back to Toyota. He also wasn't very nice when speaking about the sales people out on the floor. It didn't say much for the dealership as a whole and the entire experience made me decide to go elsewhere. More

this is the second new car that i am getting from them and i already send two of my friends there to. Phil is my man and the best sells men i have work with (this were my number 12-13 car in my life)!!! and i already send two of my friends there to. Phil is my man and the best sells men i have work with (this were my number 12-13 car in my life)!!! recomend them hands down. More

On 02/02/2012, my girlfriend and I were excited to go look at pre-owned Nissan Altima's. We found a car that we were extremely interested in upon looking at their online inventory, and promptly called t look at pre-owned Nissan Altima's. We found a car that we were extremely interested in upon looking at their online inventory, and promptly called the dealership. We were told this vehicle was available on 2 seperate occassions by 2 seperate people. When we showed up an hour later, we were told that the vehicle was sold hours ago. They conveniently had a car that was 2-years newer and we were told "not to worry about numbers"... We test drove the car, liked it and wanted to work out a deal. Not only did they low ball us on our trade, they were unwilling to move on the price of the pre-owned Altima - at all. The general manager approached as he could tell we were not pleased, he apologized and then admitted that they told us the car was available in hopes that we could find something else, although they were aware it had already been sold. Complete waste of time. Today we went to Nissan 24 in Brockton and purchased the same car with much lower miles for $2,000 less... They also gave us double what Ira offered for our trade. This was the exact same car, in the same condition, with lower miles. My girlfriend and I were disgusted with the customer service and lack of integrity at Ira. You hear about the "old bait and switch"... It's still very much alive at Ira Nissan of Woburn. More

let me first start by saying my son bought a car from ira nissan,my wife bought a toyota from ira toyota so when my daughter wanted to get a car we naturally leased it from ira nissan in tewksbury-through th nissan,my wife bought a toyota from ira toyota so when my daughter wanted to get a car we naturally leased it from ira nissan in tewksbury-through the lease the service was fine but the nightmare came when the lease was expiring & we tried to set up times to talk w/someone to go over our options-we contacted the woburn store & was told we would have to go to tewksbury,as that is where the lease was done-we went to the tewks. store on 3 separate occassions after making appts. w/their staff & on 3 separate occassions they told us that there was nobody there to go over the lease w/us-(really great customer service)-i finally contacted the general mgr-voiced my displeasure & was told it would be okay now to go to woburn-an appt. was set up w/eric krist,who was extremly nice & went over all our options-we told him we would decide over the wknd what would be better-lease or buy-after making our decision i contacted eric on 4 occassions-and till this date am still waiting for a return phone call-i have had enough of this dealer & we went somewhere else where we were treated with open arms-never again will we ever step foot in any ira dealership. More

My experience with Ira Nissan was a complete nightmare! I have had a lease I got through Ira Tewksbury for 3 years and wanted to purchase my vehicle. I first started at Tewksbury, but after scheduling 3 appo have had a lease I got through Ira Tewksbury for 3 years and wanted to purchase my vehicle. I first started at Tewksbury, but after scheduling 3 appointments with their finance manager and having that person no show me 3 times, I decided to go to Woburn with my business. I went to Woburn and expressed my interest in purchasing my lease and they then told me that to do a lease buyout, I would have to ground my car there for 2-3 weeks while they acquire the title to my vehicle. They offered no loaner, just the option for me to pay to rent a car for that amount of time. I said I would then turn my car in at the end of the month since I had already paid for the current month with my lease. A couple weeks later, I called Ira Woburn to set up a time to turn in my vehicle and do the paperwork. My phone call was never returned and my 3 phone calls following that were also never returned! All I wanted to do was buy my car but I got nowhere with this dealer! I finally went to COMMONWEALTH NISSAN and their staff was AMAZING and I did not have to ground my car for 2-3 weeks! I did all of my paperwork within an hour and left with my car!! They take care of anything and beat Ira's interest rate by quite a bit! They were able to get a 2.4% interest rate. Everything about my experience with Commonwealth was amazing and even though I live in Woburn I will always be traveling to Lawrence for any service/repairs I need with my car as I will NEVER give business to Ira Woburn again. More

I had narrowed my new car search down to three makes/models to test drive when I went to Ira Nissan in Woburn to drive the Murano. We were met at the door by Art Otremba who took exceptional care makes/models to test drive when I went to Ira Nissan in Woburn to drive the Murano. We were met at the door by Art Otremba who took exceptional care of us from initial questions to final purchase! We were also warmly greeted by Mark Garabedian who made sure we were were getting the best deal. Everyone was very nice and not pushy at all. The often dreaded financing-and-protection-plan conversation was actually pleasant. Kenny Leung and Eric Krist were very nice and helpful. Art stayed in touch about my trade-in, to see what questions I might have after driving the car for the first few days, and made sure I had my new registration in hand and an inspection sticker in the window! He wouldn't rest until we were 100% happy! More

I brought my car in for transmission service after problems following previous service at Jiffy Lube. Mike and Van were able to walk me through the problem, that the transmission fluid used previously problems following previous service at Jiffy Lube. Mike and Van were able to walk me through the problem, that the transmission fluid used previously was actually the wrong one for my vehicle and potentially causing serious problems. They were able to explain the problem in plain english and recommended steps to hopefully correct it. More

My experience with the Service dept. at Nissan Woburn has been nothing short of outstanding. In fact, everyone in the dealership, from Parts to Sales to Billing is friendly and willing to spend time to plea been nothing short of outstanding. In fact, everyone in the dealership, from Parts to Sales to Billing is friendly and willing to spend time to please. Mike Walsh (my service advisor) is the most honest, outgoing, professional service employee I've ever encountered. He has always gone out of his way to explain repairs in detail and always attempts to avoid costly repairs and present alternatives. The important thing is that he sets aside the time to be thorough and truly cares about the satisfaction of each customer. I've owned 8 Nissans and been to lots of dealerships, and there is a very noticeable difference in the way these folks conduct themselves. There is a great deal of interaction between service advisors and technicians, so questions get answered quickly and accurately (techs. Jim and Tony have treated my vehicle with care and taken a prudent interest in what's best in terms of safety, performance and expense). Shawn (Parts Mgr) was kind enough to pre-order special parts and not charge me until I actually decided to have my vehicle fixed. I can't say enough about how easy it is to deal with these folks and how professionally they conduct themselves. I would highly recommend that anyone with a Nissan in need of repair give them a shot --I don't think you'll be disappointed. My 2004 Titan has undergone some major repairs after 80,000 miles of loyal service. Thanks to Nissan Woburn, it's ready for another 80k! More

I was impressed about the services offerred to me. Everyone i talked to was friendly and respectful. The sales manager was fantastic. He knows how to communicate with customers in friendly manner. Als Everyone i talked to was friendly and respectful. The sales manager was fantastic. He knows how to communicate with customers in friendly manner. Also, all my friends love my car. More

TED AND KEITH MADE MY SEARCH FOR A NEW CAR EASY AND STRESS FREE. THEY WERE VERY HELPFUL, I TOLD THEM EXACTLY WHAT I WAS LOOKING FOR AND HE HAD IT RIGHT THEN AND THERE. THERE WAS NO HASSLES WHAT SOEVER. STRESS FREE. THEY WERE VERY HELPFUL, I TOLD THEM EXACTLY WHAT I WAS LOOKING FOR AND HE HAD IT RIGHT THEN AND THERE. THERE WAS NO HASSLES WHAT SOEVER. IRA NISSAN IS VERY IN A VERY CONVENIENT LOCATION AND EVERY DEPARTMENT IS ALL FRIENDLY AND VERY HELPFUL. More