Kelly Nissan of Woburn

Horrific nightmare experience! I was notified by Kelly after posting on True Car. Sara called me twice and sent emails. After seeing 3 other dealers I called Sara and told her I w I was notified by Kelly after posting on True Car. Sara called me twice and sent emails. After seeing 3 other dealers I called Sara and told her I wanted to lease a 2015 Sentra. She assured me that Kelly could meet that any offered price. I made an apt. and went with my husband the same night. Upon arriving and being greeted by David and Sara, I was told that the price for leasing the car was $199 a month. I explained that I came to Kelly because I was assured that Kelly would meet or beat the $185 price. David then told me that I was not telling the truth because he had a recording of the call with Sarah. I told him to produce it and he told me he had printed out a copy of the call which said I agreed to $199 a month. I told him to bring a recording of the call and a manager. The manager from xxxx, John Murray sat down with us and told us we were lying. He said he did not have to let us hear the recording because Sara had printed out the transcript. This got terrible ugly. We left after being told we were liars and terrible people. We bought a car the next day at Colonial Nissan in Medford. We were treated like valued customers and got the lease for $185 including taxes fees and license cost. Kelly in Woburn (John Murray) told us anyone who told us they could lease us a 2015 with no money down was lying to us. The people we came in contact with at Kelly were a nightmare and made one wish they could shower as soon as possible. We told our friends about this experience and they told us they had similar experiences with those people. BEWARE of David, John and Sarah at Kelly Nissan. More

Easy, no pressure I met with Dan Holloran and test drove a Murano Platinum. Came back after two weeks and made the purchase. Dan was very friendly and pleasant to deal I met with Dan Holloran and test drove a Murano Platinum. Came back after two weeks and made the purchase. Dan was very friendly and pleasant to deal with. Came to an agreement in about 10 minutes. Picked up the vehicle the next day and Dan took extra care to make sure everything was perfect with the car. This was a very positive experience. Talk to Dan, he is very good. Thank you all. More

Condescending finance manager who didn't get what he wanted I just wanted to take the time to express how disappointed I am with my buying experience today and yesterday. I went into your dealership looking for I just wanted to take the time to express how disappointed I am with my buying experience today and yesterday. I went into your dealership looking for a particular car—a 2009 Chevy Aveo with 17,000 miles. Practical, simple, point A to point B. I met with a very nice sales guy who's name I'm leaving out. I was happy with the internet price—already below book value--so I didn't even want to negotiate. Things got bad when I went into the box (yeah I've bought a few cars before--even sold them for a few months--I know a little lingo). I said I was willing to look at financing options separate from what I already had with USAA (because why wouldn’t I be) and the finance manager, Jose, was able to save me a couple percentage points. Great. I ended up buying GAP insurance. Great. Thought about it over night, looked at the book value, my insurance deductible, etc, and decided I wanted to cancel. I just decided that the risk wasn't worth the $800 GAP insurance contract. Keep in mind we're talking about an overall transaction that was well under $10k. I knew that my payment wouldn’t change when I cancelled the contract, but that it would reduce my loan balance. Great. I was planning on paying extra every month anyway. When I went to get the car today I also met again with Jose to cancel the GAP. I expected that he’d do his best to talk me out of it. Fine. What happened was one of the most unprofessional experiences I’ve ever had in my life. I have never been called “buddy” so many times in 10 minutes. Jose was entirely degrading and insulting. He kept telling me I didn’t know what I was talking about, that the risk exposure was higher than what I thought. When I pointed out that the contract even has the NADA value and loan amount right next to each other he told me condescendingly that, “It’s a typo, buddy.” Jose also told me that insurance on a total loss only pays out clean trade value plus tax. I know that’s not true. I know that you get the cost to replace your vehicle minus your deductible because unfortunately it’s happened to me. He barely helped me fill out the cancellation form, and then didn’t even stop me from writing information in the wrong spot. He told me to sign it and said he’d white it out to fix problems later (seems at the very least sketchy, right?). Needless to say I’m doubtful about the cancellation even getting processed, so I’ll have to follow up on that to make sure it happens. Too bad the condescending attitude didn’t work for him. Now Kelly Nissan have an unhappy customer AND a customer who didn’t even buy the $800 GAP contract! I’ll do my best to tell the people I care about to steer clear of Kelly Nissan. I would hate for anyone else to be treated that way. Although I do have to say, the car was a good deal. More

Lies galore at Kelly in Woburn! Kelly Nissan will tell you anything to get you into their dealership. I had a great deal with another dealership but had to wait a long time to get my Kelly Nissan will tell you anything to get you into their dealership. I had a great deal with another dealership but had to wait a long time to get my dream car. Jenn from Kelly contacted me and informed me they had my car in stock. We texted for a few hours and I shared my concerns with her over leaving the other dealership. I asked for reassurance that the car was in stock and was given a link to the car and told her managers had called to confirm its availability. I was elated and trusted Jenn. I even made a point to ask if she'd get a cut of the commission since I felt she had earned it. I left work early, drove to dealership A to get my deposit back and then drove over an hour to Woburn. I was treated like a VIP, but now realize that was part of their plan. After 20 minutes with Ali, he informs me that "my" car was sold and he suggested I just pick another color that is in stock. I keep a car for 7-10 years and want one I love. I was livid that I had been lied to and Ali said, "if only you had put down a deposit this wouldn't have happened!" How dare he! If Jenn or her managers had asked me to, I would have. He then apologized for not calling to confirm it was on stock. Wow, interesting as I was told managerS had called. What a waste of my time. Bottom line: this place doesn't care about your wants or time....they just want to make a sale and will tell you lies to get you in the door. It was humiliating and upsetting. More

Great service! I recently bought my car here, I will never go anywhere else again! Sara in the Internet department was very helpful, she understood I didn't have muc I recently bought my car here, I will never go anywhere else again! Sara in the Internet department was very helpful, she understood I didn't have much time and helped to get as much done prior to my visit as possible. My salesman Gary was quick and knew the car inside and out. Overall very impressed! More

Love my new car! I had a great experience with the entire staff here. From Sara in BDC who found the right car for me, to salesman Matt who made me feel so comfortable I had a great experience with the entire staff here. From Sara in BDC who found the right car for me, to salesman Matt who made me feel so comfortable with no pressure and was so knowledgable to John in finance who got me the best deal possible. All in all it was an easy and stress free experience from beginning to end. I would recommend this dealership to anyone! More

Great experience! I had a fantastic experience with my last car purchase at Nissan Woburn. My salesman Dave was very professional and knowledgable, and I would definite I had a fantastic experience with my last car purchase at Nissan Woburn. My salesman Dave was very professional and knowledgable, and I would definitely purchase my next vehicle from him. More

Purchasing a car was actually enjoyable Shopping for a car is usually a grueling experience. We checked out several dealerships and left confused and annoyed. We stopped at Kelly Nissan and Shopping for a car is usually a grueling experience. We checked out several dealerships and left confused and annoyed. We stopped at Kelly Nissan and lucked out getting Dan Holloran as our salesman. It was a pleasure doing business with Dan. He was knowledgeable, low key and had a great sense of humor. After purchasing a Rogue we were ready for the dreaded meeting with a finance manager. Again, we were fortunate to meet with Jose Soto. He made the process smooth and seamless. We highly recommend Kelly's dealership and staff. It was a 5 star experience. More

Best car buying experience I went to the dealership without an appointment. Before I even walked into the dealership, Ali came out. He was very attentive, friendly, and professi I went to the dealership without an appointment. Before I even walked into the dealership, Ali came out. He was very attentive, friendly, and professional. I feel like he really listened to what I wanted. He worked with me to get me a great deal. He also went above and beyond his role. He drove my new car home for me. He was wonderful and I will be a lifelong customer of Kelly Nissan because of my experience. More

Great Place to get your next car Came to Kelly Nissan because of Joe Gulino, having leased my last car at a different dealership that Joe worked at before the dealership was sold, I f Came to Kelly Nissan because of Joe Gulino, having leased my last car at a different dealership that Joe worked at before the dealership was sold, I followed Joe to Kelly and I could not be happier with my decision to come here. Joe is a no pressure but attentive deal maker that worked with my wife and I to get our new Rogue and the team at Kelly Nissan made sure we had the best experience we could with our choice. Having a dealership that is customer friendly makes a difference and having a no pressure salesman seals the deal for us, we will be back to get our second car soon. More