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Kelly Nissan of Woburn
Woburn, MA
968 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 968 reviews
December 21, 2015
Should have been, Could have been a lot better I'll start with the good, Cliff who helped with the drop off did a great job coordinating the repairs and quality of the work was fair. He also made I'll start with the good, Cliff who helped with the drop off did a great job coordinating the repairs and quality of the work was fair. He also made sure I was done and picked up by the shuttle service (great option) to get to my next appointment on time. Now the bad, I booked the appointment via the web site more than a week in advance, when booking I said there was a recall on the car; nobody called to inform me they would need more information to order the necessary part, hence when I went in they were unable to do that part of the repair and said I'd need to come back (like taking time off from work is no big deal). Second the web site gives you prices for services yet when I got the bill all the services were more than the advertised price (didn't see anything saying this would be the case). In fact they weren't even aware what I'd signed up for (what exactly is the purpose of having the appointments on the web site?) He did give me a 10% discount but even with that it still was more than advertised. 3rd, Part of the service is an oil change and while 5W30 is an acceptable oil for the car the preferred oil (in the manual) is a 0W20 synthetic blend. The oil change places were even reluctant to use the 5W30 So why use the cheaper blend? 4th I needed tires rotated due to noise in the back, while I believe the tires were rotated (sound moved from the right side to the left, why not rotate those tires up front, again this is what the manual suggests?), Maybe they did but it didn't sound that way, in fact the noise was worse. Of course they did try selling me new tires. Was happy there wasn't a hard sell when I didn't want them. There were also electrical issues none of which they were able to reproduce. In their defense I know electrical issues can be tricky. Of course same issues appeared later that night after getting the car back. So overall no I wasn't particularly satisfied with the service I received. More
by TR
Verified CustomerEmployees Worked With
Cliff
December 20, 2015
Maintenance Kelly Nissan delivers friendly, fast, and hassle free service. I Highly recommended this dealership and have done so to friends looking for a new car Kelly Nissan delivers friendly, fast, and hassle free service. I Highly recommended this dealership and have done so to friends looking for a new car. More
by MJKRUEGER1
Employees Worked With
Khoa Nguyen
December 19, 2015
Service I brought my rouge in because the lift four was not working it was fixed took a bit longer but we're in contact with us I brought my rouge in because the lift four was not working it was fixed took a bit longer but we're in contact with us More
by bltravaglione
Employees Worked With
Dylan Gallagher
December 18, 2015
Unhappy:( I cannot believe a dashboard on my husband's Sentra had to be removed to fix the heating unit. Four hours of labor was a lot. Not fair. This morni I cannot believe a dashboard on my husband's Sentra had to be removed to fix the heating unit. Four hours of labor was a lot. Not fair. This morning the car made same noise. My husband called Nissan because whoever put his tires in the car did NOT put them in plastic. Therefore, the entire back seat if full of grease! The Nissan person who answered the call was rude. I'd like the service manager to call me. Car needs cleaning and I'd like to talk about the bill from service rendered. Thank you. I can be reached at 978-657-7304. More
by MAMASIO
Employees Worked With
Please check your records for the names you need.
December 18, 2015
Excellent Service . Went in for a scheduled service on my car, they went out of their way to make sure everything was taken care of quickly. I would not go anywhere . Went in for a scheduled service on my car, they went out of their way to make sure everything was taken care of quickly. I would not go anywhere else to have work done on my Nissan. More
by Mikecal
Employees Worked With
David Dennis
December 17, 2015
Great Service Department The service department is great , they wait on you right away. They explain all of the work that needs to be done and also how long it will take. And The service department is great , they wait on you right away. They explain all of the work that needs to be done and also how long it will take. And your vehicle is ready when they told you it would be. More
by ROBBIE9801
Employees Worked With
David Dennis
December 16, 2015
Great, quick service! The service there was great! I went to Nissan yesterday to have a couple of things fixed on my car. David helped me out in the service department. He The service there was great! I went to Nissan yesterday to have a couple of things fixed on my car. David helped me out in the service department. He made sure I was in and out quickly and helped out the best he could price wise. The mechanics did everything so fast and everyone there was friendly. I will definitely be getting my service done there any time I have a problem with my car! :) More
by LYNDSEYINSERRA
Employees Worked With
David Dennis
December 16, 2015
Great service I would recommend Kelly Nissan for superb service. Everyone was helpful and I trusted them 100%. The sales people were knowledgable and answered all m I would recommend Kelly Nissan for superb service. Everyone was helpful and I trusted them 100%. The sales people were knowledgable and answered all my questions. I purchased a used Rogue and I love it. I will use them for service each time I need something done with my vehicle. More
by JANMONDI421
Employees Worked With
Joseph Gulino
December 15, 2015
friendly, easy to deal with This is the second Nissan I've brought to this dealership service department over a course of 5+ years. I really appreciate how everyone I've encounte This is the second Nissan I've brought to this dealership service department over a course of 5+ years. I really appreciate how everyone I've encountered has been pleasant, and will take the time to answer any questions before any work is done. The quality of the work is excellent and completed pretty quickly. I'll keep going back as long as they keep up the good work!! More
by PDOOLING81
Employees Worked With
David Dennis, Dylan Gallagher
December 14, 2015
Came to look and bought. Salesman and asst.sales manager listened and reacted positively. Very pleasant experience. Thirty year happy Nissan customer. Thank you Dan, Michael a Salesman and asst.sales manager listened and reacted positively. Very pleasant experience. Thirty year happy Nissan customer. Thank you Dan, Michael and Jose. Beautiful Maxima. The electronics are amazing and seats very comfortable. More
by SILVAMILT
