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Kelly Nissan of Woburn
Woburn, MA
967 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 967 reviews
May 01, 2016
Cracked Wheel, less than 24 hour turnaround to have repaired Service tech was excellent, took me right in and dealt with leasing company to expedite the process. The replacement would have been done within the Service tech was excellent, took me right in and dealt with leasing company to expedite the process. The replacement would have been done within the hour, but the wrong wheel was sent from the supplier. More
by michael.karavetsos
Verified CustomerEmployees Worked With
Dylan Gallagher
May 01, 2016
Service was great. Very pleasant experience. Scheduled an appointment quick and easily. My car was ready when they said it would be. The whole staff was very was great. Very pleasant experience. Scheduled an appointment quick and easily. My car was ready when they said it would be. The whole staff was very courteous. More
by GOLFDADUSA
Employees Worked With
April 29, 2016
Great Salesman Experience I have just completed my fourth lease of a Nissan with the same salesman, Shawn Crowley at Kelly Nissan in Woburn MA. I keep coming back for the grea I have just completed my fourth lease of a Nissan with the same salesman, Shawn Crowley at Kelly Nissan in Woburn MA. I keep coming back for the great service, and low key manner Shawn exhibits. He is willing to go above and beyond to make you happy with your purchase. Not only will you appreciate Shawn's knowledge but he does not employ high pressure tactics which I have experienced at other dealers. I have recommended Shawn to others and they have also been so satisfied that they return for their replacement vehicles. More
by nissan
Employees Worked With
April 29, 2016
worst experience in 35 years of being a Motorist I brought my Nissan Rogue in for a very specific fix, A fix that I had paid for once already 18 months ago at Woburn Nissan. the month was January of I brought my Nissan Rogue in for a very specific fix, A fix that I had paid for once already 18 months ago at Woburn Nissan. the month was January of 2016... Both driver and passenger door latches would non function from the outside of the vehicle. Doors able to be opened from inside but not outside. I paid almost $400 18 months earlier and am very frustrated that something so small which I have never had a problem with in 15+ vehicles I have driven has broken again, and now on the passenger side. Cost to fix them in Jamuary was $775.00. I was told that Nissan warranties its work for one year or 12,000 miles. Both doors broke again within 1 week. Let that sink in....$775 fix, and both door latches are broken within a week. Dylan just hired and completely caught in the middle, and Derek trying to convince me that this is an entirely different problem that requires the customer to pay again for parts and labor. Who in their right mind would continue with Woburn Nissan when they are lied to so brazenly and effortlessly. Even though it is a repeat of the exact same situation...From outside the latch became disconnected internally so both doors would not open. I was told that this was not the same item that broke this time, even though it appears to be exactly the same break. HONESTY IS A JOKE AT WOBURN NISSAN SERVICE. I demanded that what I just paid $800 for be fixed right as my time is valuable and Derek fought me saying he cannot cover everything. even though what Nissan repaired broke again within days.... when I went to pick up my car for the passenger door latch several weeks after drivers side was fixed, Dylan said the charge would be $180 or so for labor. I was furious as my escalation in earlier visits led Derek to change his mind and cover the bad repair work, only to rescind the offer later. I drove the car home half expecting the Woburn PD to be at my house within the hour....All because work that is performed and paid for is not warrantied by Woburn without a very high pain ratio. Dave Dennis was kind and remembered me from 18 months back, and tried to help. Derek awful but either doing what management has asked him to do or jsy a very unethical person, both very bad if you want customers to come back More
by PMASTROMATTEO
Employees Worked With
David Dennis 18 months ago when door latch on driver side first broke,, Derek Courtois, Dylan Gallagher
April 23, 2016
Good but not great experience I usually take my car elsewhere for maintenance due to location near my house and discounts that they offer. This time I came in for a free of charge I usually take my car elsewhere for maintenance due to location near my house and discounts that they offer. This time I came in for a free of charge recall repair on my car. The service area was radically changed since my last visit but the service personnel were pleasant and helpful. The waiting area has a blaring tv which I hate and no amenities like free water, etc. I prefer a quiet place where I can read in peace. Happily the service was performed efficiently and the wait was not too long. More
by ROW1ST
Employees Worked With
Don't know
April 23, 2016
David Dennis David was my most favorite person of ALL the years I have been going to Kelly for service. Always, willing to go the extra step for the customer. It's David was my most favorite person of ALL the years I have been going to Kelly for service. Always, willing to go the extra step for the customer. It's sad to see that another good person has left the dealer. I wonder does Kelly really value stellar employees? It would be nice if they could hold on to someone long term at the Woburn location in Service. What incentives is Kelly offering to try and hold on to good people? More
by NissanLover
April 19, 2016
Always have a good experience. I came for Noyle change and t Always have a good experience. I came for in oil change and tire rotation. I bring a paper by the time I finished reading it everything is done. Good Always have a good experience. I came for in oil change and tire rotation. I bring a paper by the time I finished reading it everything is done. Good quality were very happy More
by SPINNERS110
Employees Worked With
David Dennis
April 16, 2016
Excellent Service Great customer service, I didn't have to wait long for service on car, pleasant atmosphere, I was welcomed and thanked for my business, coffee machine Great customer service, I didn't have to wait long for service on car, pleasant atmosphere, I was welcomed and thanked for my business, coffee machine is nice in the waiting area :) More
by dhatch21
Employees Worked With
Dylan Gallagher
April 16, 2016
We Found Just What We Were looking for The dealership is neat and very clean. We appreciated being able to enjoy a cup of coffee while we waited to complete our transaction. I also was very The dealership is neat and very clean. We appreciated being able to enjoy a cup of coffee while we waited to complete our transaction. I also was very happy to see that all details of our purchase and the paperwork involved in registering and transferring plates and obtaining a title were done at the dealership. This was a great time saver that we really appreciated. Thank you. More
by DMAHER8683
April 16, 2016
Excellent Service Great customer Service, forgot to do this review back in November, sorry for the delay, but had some good laughs with customer service when bringing m Great customer Service, forgot to do this review back in November, sorry for the delay, but had some good laughs with customer service when bringing my car in for 1st oil change. Will be back you guys are nice, friendly and great service. More
by dhatch21
Employees Worked With
Cliff Legrand
