Kelly Nissan of Woburn

Unsatisfactory I brought my car in today with extensive information on what was wrong with my car but bc service could not duplicate the problem they did not fix it. I brought my car in today with extensive information on what was wrong with my car but bc service could not duplicate the problem they did not fix it. I have serious issues with my air conditioner and the ambiance temperature. Service did not drive the car far enough to duplicate issue in the cooler temperatures. I have documented with text and video the changes the ambiance temperature. I was told after again evaluating the problem on my own after dropping off the loaner the existing problem. Now I have to complete the process all over again because there was not sufficient effort made to diagnose the problem. In two days the temperature is going to be in the 80’s again and mybcar is seriously dysfunctional because of the ambiance temperature gauge is faulty. I drive from Gloucester to Bedford each day. The service folks need to just repair the issue and not try to duplicate it while sitting idle or only driving six miles. This is a huge problem according to reviews on line so Nissan should be familiar with it. Everyone was friendly and nice which is great but my car did not get diagnosed correctly. More

Phi Phi is an Excellent Service Advisor He had my car washed in addition to the oil change and inspection sticker. Phi Phi is always pleasant and eager to help customers., and is always re He had my car washed in addition to the oil change and inspection sticker. Phi Phi is always pleasant and eager to help customers., and is always ready to go above and beyond. More

Lisa and the crew are great! I had a great experience at Kelly Nissan. Lisa A. is an absolute gem to deal with! She is a wonderful example of professionalism, generosity, and cust I had a great experience at Kelly Nissan. Lisa A. is an absolute gem to deal with! She is a wonderful example of professionalism, generosity, and customer service. While I appreciated the efforts of the entire staff, it was Lisa above all who gave me the confidence to purchase a new Nissan at Kelly (June, 2019). She is an absolute delight to deal with. All the best to the employees at Kelly Nissan and thank you for my new ride! - jw More

excellent experience I really liked the service, very professional.I recommend Kelly Nissan of Woburn.I’m very satisfied with them. I always bring my car there. I really liked the service, very professional.I recommend Kelly Nissan of Woburn.I’m very satisfied with them. I always bring my car there. More

Excellent service My service representative Hollianne, was wonderful, patient and went above and beyond her responsibility to help me. I highly recommend her and would My service representative Hollianne, was wonderful, patient and went above and beyond her responsibility to help me. I highly recommend her and would prefer to work with her again. More

Very easy and convenient to do business with Bought new Murano and had issue with cruise control sensor. They got me right in, gave me a loaner vehicle and replaced sensor in a timely manner. Bought new Murano and had issue with cruise control sensor. They got me right in, gave me a loaner vehicle and replaced sensor in a timely manner. More

Polite & professional, My service rep is on the ball and I have confidence in her recommendations She makes me understand the importance of maintaining my vehicle. I find h My service rep is on the ball and I have confidence in her recommendations She makes me understand the importance of maintaining my vehicle. I find her to be friendly and professional More

Very professional. The process was effortless I felt this was the place to buy the vehicle we were looking for from the moment I walked in. The showroom is exceptional and the people were welcomin I felt this was the place to buy the vehicle we were looking for from the moment I walked in. The showroom is exceptional and the people were welcoming without being "pushy" There were several vehicles to choose from so everything went quickly More

New Lease Thank you so much for Brett as well as Eli for making this experience painless. I will be coming back and I will be recommending them as well as this Thank you so much for Brett as well as Eli for making this experience painless. I will be coming back and I will be recommending them as well as this location to friends and family. Great experience. Well worth your time. More

Car buying experience Staff were friendly and accommodating. Our salesman Shawn was professional and very helpful. The process didn't take very long like most dealerships Staff were friendly and accommodating. Our salesman Shawn was professional and very helpful. The process didn't take very long like most dealerships I've visited More