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Kelly Nissan of Woburn
Woburn, MA
961 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for.
Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience.
We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 961 reviews
September 16, 2021
Kelly Nissan has great customer service, they are very fast and efficient as always, Thanks Joe C. fast and efficient as always, Thanks Joe C. More
by Joe
August 17, 2021
Courteous, knowledgeable and personable. He helped to curate an smooth and pleasant experience! Thank you! curate an smooth and pleasant experience! Thank you! More
by Isoabl10
Employees Worked With
August 11, 2021
This has been a 5 star dealership for me for the last 2 years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it chec years. Now I am just sad and angry. My USB ports and CarPlay were acting up over the last weekend so I call first thing Monday morning to get it checked. Service center was open but no one answered the phones and I kept bouncing back to reception. She finally suggested I leave my number and they would call me. They never called. I gave them over 3 hours and called and they said they’d been swamped that morning and couldn’t take my car for 5 more days. I said that was unacceptable and was put on hold for about 10 minutes and I had to hang up. Called later and was told begrudgingly that I could drop the car and they would run diagnostics the next morning. Service called me in the next day and said the car was fine and could I come and explain to them what my problem was. Scrounging up another person to drive me there just to have them pull my car in and get me to start the car and plug my phone in. Guess what?!? Nothing worked. So apologetic, but no diagnostics had been run. They said they’d call with an update. 7 hours later i call back and was told the guy who was working on it had left for the day. So much for getting that promised update. Now it’s the 3rd day they’ve had my car and still no clue. Wires? Entertainment system? Still have to run the diagnostics. IF they can get parts they are looking at at least 2 days work. Told them I needed a loaner. My daughter flies in tomorrow and we will be doing a lot of traveling. It’s a 2019 Altima with 6500 (!!) miles on it. It’s been 2 very long years since I could see her. So I ask for a loaner. Why in the world do they advertise loaners when they don’t have them?? I was told they might have one by the 28th! Someone please tell me how that helps me? So I repeated the request for a fully functioning automobile while my daughter is here. He was going to talk to the manager and call me back. That was about 2:00, it’s now 10 PM. Communication issues??? I can’t wait to see what tomorrow brings! I just don’t understand what is going so wrong. Nothing this ridiculous has ever happened before. Update on 8/27. No word on my car this week. Met with Alan, Service Manager, on Monday, Aug 23rd. Very thankful to have a loaner vehicle from them. At this point it appears to be a 2019 Altima problem rather than an actual problem with this particular Nissan repair center. I hope to know soon More
by ELM
August 04, 2021
They explain everything they .do not di extra work if not necessary. very friendly. understanding.go back again. little long but understanding. Thanks again bye not necessary. very friendly. understanding.go back again. little long but understanding. Thanks again bye More
by Joe
Employees Worked With
August 02, 2021
Very attentive. Took almost no time between entering the dealership and getting help from a salesperson. Highly informative. Salesperson was knowledgeable and helpful with questions. Great presentation des dealership and getting help from a salesperson. Highly informative. Salesperson was knowledgeable and helpful with questions. Great presentation describing features of car. More
by adam.mitchneck
Employees Worked With
July 30, 2021
They are very efficient and always so friendly. I always go to the one Woburn, because the service is great there. Price is not the best, but is very convenient. go to the one Woburn, because the service is great there. Price is not the best, but is very convenient. More
by Kk
Employees Worked With
Brandon Daughtry
July 20, 2021
Nothing but trouble with Kelly and Nissan. My car was in for a water problem. Car was hit in parking lot. Returned with greasy footprints. for a water problem. Car was hit in parking lot. Returned with greasy footprints. More
by SandC
Employees Worked With
July 10, 2021
Had my first oil change and review. Excellent service from PhiPhi. Most helpful! Only took about 40 minutes. The waiting room was very clean and all the staff most friendly. from PhiPhi. Most helpful! Only took about 40 minutes. The waiting room was very clean and all the staff most friendly. More
by Chickjudi
Employees Worked With
July 06, 2021
Phi Phi is the best Service Advisor!! Phi Phi always keeps his appointments on time, goes the extra mile to satisfy his customer and if a job takes longer than anticipated, he supplies a rental car, if keeps his appointments on time, goes the extra mile to satisfy his customer and if a job takes longer than anticipated, he supplies a rental car, if it’s available. I had an recent incident regarding my batter. My battery was on its way out and my appointment wasn’t until 5 days. Phi Phi told me to come right in at 4pm before a holiday weekend to replace it He does his best to accommodate a price (the best to his ability). He is an asset to Kelly Nissan and they are fortunate to have him in their service department if given the option on who to have in the service department, I would highly recommend asking for Phi Phi. More
by Tj
Employees Worked With
June 30, 2021
Painless and efficient car buying process especially during a global car shortage. Jennifer and Joe were THE BEST. Got me what I wanted and on my terms. Amazing! Thank you! during a global car shortage. Jennifer and Joe were THE BEST. Got me what I wanted and on my terms. Amazing! Thank you! More
by CGold
