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Kelly Nissan of Route 33 - Service Center

Easton, PA

4.9
1,292 Reviews

1,292 Reviews of Kelly Nissan of Route 33 - Service Center

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April 30, 2013

Kelly Nissan of Easton is the go to place for all your Nissan Service needs. No reason to look elsewhere!! They hire the best Nissan technicians. Work is done right the first time. Their service writers a More

by hkutzler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Hughes
April 30, 2013

Larry was very helpful, efficient, professional and friendly to work with and went to extra efforts today to provide me with the best service possible. My husband has worked with Larry several times a More

by krishemphill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Hughes
April 29, 2013

Rich is very friendly and helpful. It is always a pleasure bringing our car to Rich for work or an oil change. Kelly Nissan is lucky to have such a great employee. More

by alanwarner522
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Engleman
April 29, 2013

Stopped in without an appointment for a state inspection. Was greeted promptly by Todd and assured they could have my vehicle dispatched to a technician right away. It took a little over an hour and I was ou More

by Sunrise66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Zicker
April 29, 2013

Larry Hughes has been our Service Rep. for the past Larry Hughes has been our Service Rep. for the past several years. He is a very professional, excellent service rep. who is always knowledgeable, f More

by billyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Hughes
April 20, 2013

In general, Kelly Nissan staff are friendly, and as important, competent. In specific, contact with service advisors, has been excellent. Of particular note this date is the performance of Service Advi More

by scotrun1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Hughes
March 01, 2013

Everytime I take my car to this dealership, I have to bring it back for service issues. Last year, I had a problem with my trunk latch, it took 5 visits to the dealership to get it resolved, just one ex More

by kathyleeg59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jason E. Talbot
February 27, 2013

Today, I brought my 2012 VW in for inspection and the above staff listed was excellent in providing the best service possible. Thanks again, for the great services! More

by Happiness14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : I also worked with Tood Zicker and Kelly Binder.
December 31, 2012

I have never worked with a dealership that was so friendly and helpful. All of the salesmen are so kind and make me feel welcome every time I walk through the door. I will keep coming back for a lo More

by Ethansmommy430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 15, 2012

I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium fo More

by jcaban
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Larry and Jon Miller
Dec 17, 2012 -

Kelly Nissan of Route 33 responded

Thank you for taking time out of your day to let us know how we did. Customer satisfaction is very, very important to us, and we are sorry that you were not satisfied with your experience at Kelly Nissan. Your comments were passed along to management, and they are aware of your issue. It seems that you came in in October with a “check engine” light on and a rough ride after 175,000+ miles. After diagnosis, the Service Department determined the vehicle was suffering from a cylinder misfire, a result of the cylinder being washed down with coolant due to a bad head gasket or cylinder head crack. You were quoted a price for head gaskets, and a possibly larger amount if the cylinder heads were bad, as well, and you declined to make the repairs. You came back in a few days ago with an overheating issue at low speeds, plus a lack of internal heating. You informed the servicepeople that you had used an additive in the coolant to try and stop the leaks. After another analysis, it was determined again that you had a bad head gasket, and that the type of additive that you had used has, as a potential side effect, the possibility of blocking the radiators and heater cores, possibly creating further issues. According to Service, at this point, you felt that their analysis was incorrect based on prior experience with cars damaged in this fashion, and so they told you that you might be best served by getting service elsewhere, where you could get a second opinion. Based on your review, this appears to be what you did, so there is nothing further we can do for your vehicle at this point. However, as we said, we are sorry you were disappointed with your experience, and encourage you to call the General Manager at Kelly Nissan, Terry Longmore, at 610-762-9161, if you wish to discuss the situation further. He would be happy to speak with you at your leisure. Sincerely, The Kelly Nissan Team