Kelly Nissan of Route 33 - Service Center

Larry Hughes has been our Service Rep. for the past Larry Hughes has been our Service Rep. for the past several years. He is a very professional, excellent service rep. who is always knowledgeable, f Larry Hughes has been our Service Rep. for the past several years. He is a very professional, excellent service rep. who is always knowledgeable, friendly, and ready to assist the customer in any way possible. He has been extremely helpful to us with regard to both our Nissan Vehicles. We could not ask for a better person to assist us with any type of service needs we have for our automobiles. We consider Larry to be a Five Star Professional. William and Patricia Higgins More

In general, Kelly Nissan staff are friendly, and as important, competent. In specific, contact with service advisors, has been excellent. Of particular note this date is the performance of Service Advi important, competent. In specific, contact with service advisors, has been excellent. Of particular note this date is the performance of Service Advisor Larry Hughes. I arrived for my Frontiers service appointment sadly lacking the required paperwork. I'm sure I was visibly upset. Larry immediately calmed me down and took care of the problem without making me feel more foolish. His knowledge of his work plus applied tact is a major reason why I am willing to travel sixty four miles round trip to maintain my vehicle. Peter D.Johnstone, Customer New Tripoli, Penna. More

Everytime I take my car to this dealership, I have to bring it back for service issues. Last year, I had a problem with my trunk latch, it took 5 visits to the dealership to get it resolved, just one ex bring it back for service issues. Last year, I had a problem with my trunk latch, it took 5 visits to the dealership to get it resolved, just one excuse after another. They offered me a free oil change on my last visit for this issue. When I got my car inspected two days ago, they told me that my oil was dry and that the oil filter was still the original from 2007. I have had my oil changed at least three times at this dealership, so why wasn't the filter every replaced and I suspect that the free oil change never took place. All the trips to the dealership has cost me alot in gas, as I live in Buck's County. My car inspection dated, 2/27/13 required two new rear tires. Today I went out to my car and the right rear tire was completely flat. Again another issue ... and another trip to Rt. 33. So disgusted with this dealership, if it weren't for the free inspections and the fact that my car is still under warranty, I would go elsewhere!!!!!!! More

Today, I brought my 2012 VW in for inspection and the above staff listed was excellent in providing the best service possible. Thanks again, for the great services! above staff listed was excellent in providing the best service possible. Thanks again, for the great services! More

I have never worked with a dealership that was so friendly and helpful. All of the salesmen are so kind and make me feel welcome every time I walk through the door. I will keep coming back for a lo friendly and helpful. All of the salesmen are so kind and make me feel welcome every time I walk through the door. I will keep coming back for a long time! More

We went in for an oil change on our '07 XTerra and left with and left with a new XTerra!!! Well, actually we left after oil change and offer from Bill Pallo to buy back the '07 and trade up to the 2012. with and left with a new XTerra!!! Well, actually we left after oil change and offer from Bill Pallo to buy back the '07 and trade up to the 2012. He made us an offer we couldn't refuse (in the nicest way!!!) and we decided to turn around after we drove a couple of miles away and kept saying we should go back and see what he is really talking about. We did, and he went the extra mile in every way from purchasing back the '07 to giving us the best possible deal to that would work for us as far as payments and everything else. We appreciate everyone at Kelly that we have been dealing with for the past few years - from service dept - to the sales - to the guys who did the detailing on the new X before we drove off the lot. Will never go to another Nissan dealer as long as Kelly is there for us. If you deal with Bill Pallo, John Lim, and John Arena, we can tell you that you will not be sorry....you will be well taken care of and pleasantly surprised by their down-to-earth approach, sense of humor and yet their professional manner of dealing with you. Cheers to all the great folks at Kelly Nissan of Route 33!!!!! More

Every time I bring my Nissan Sentra back to Kelly, Leo is there to greet me! He is a genuinely nice Kelly salesman who makes the customer feel comfortable, without being pushy (unlike employees at other deal there to greet me! He is a genuinely nice Kelly salesman who makes the customer feel comfortable, without being pushy (unlike employees at other dealerships!) I really appreciate the consistent help I get at Kelly Nissan, thanks to people like Leo! More

Gary helped answer some questions I had about my vehicle. He was approachable and gave me some good advice. I appreciated him taking the time to help me out while I was there to get my car serviced. He was approachable and gave me some good advice. I appreciated him taking the time to help me out while I was there to get my car serviced. More

The service department was horrible I went to get my car fixed and two days later another problem occurred and they stated that it was "over looked" when apparently they do a multipoint inspection and check fixed and two days later another problem occurred and they stated that it was "over looked" when apparently they do a multipoint inspection and check marked the part that went bad was good and didnt need repair. They did not offer a discount, apologize or anything for the inconvenience they have caused me, in driving back to the dealership. They came out with another bill totaling over $200. I was not happy and the service manager said he would call me back after the weekend to discuss the situation, and I did not hear a thing from him or the dealership. I will no longer do business with them. More