Kelly Nissan of Route 33 - Service Center

Larry Hughes assisted me today. I always go to Larry. He is friendly, professional, honest, and knowledgeable. I bought my car from Kelly Nissan in 2010 and have returned for all service needs because of La is friendly, professional, honest, and knowledgeable. I bought my car from Kelly Nissan in 2010 and have returned for all service needs because of Larry. I think the best word that describes how I feel about Larry would be trust. I trust Larry to have my best interests at heart. You can't put a price tag on trust. More

Larry is always willing to answer any questions I have. He always checks what needs to be done to my car and makes sure it is done. He always is pleasant. He always checks what needs to be done to my car and makes sure it is done. He always is pleasant. More

I came in one weekend with my husband to service his Altima and he ended up driving away with a brand new Maxima 2013, I made an appointment to have my Mazda CX7 serviced the following weekend Don helpe Altima and he ended up driving away with a brand new Maxima 2013, I made an appointment to have my Mazda CX7 serviced the following weekend Don helped my husband into that new Car so when we came back the next week I had him check prices for me to get a new car also he was GREAT very friendly and tentive to our needs I also ended up driving away with my brand new 2013 Murano which I LOVE. Thanks to Don we are very pleased and happy with our cars. Carolyn Akal. More

My husband uses this service center and is very satisfied with the service he receives, so I decided to use this service center also. So far I am happy with the service and with Larry Hughes! with the service he receives, so I decided to use this service center also. So far I am happy with the service and with Larry Hughes! More

service advisors Christian and Todd are professional and friendly detail explanation of work to be done, no surprises fair pricing and quality work. will recommend Kelly Nissan to any Nissan owne friendly detail explanation of work to be done, no surprises fair pricing and quality work. will recommend Kelly Nissan to any Nissan owner Frank Ambrosia. More

Dear Nissan Kelly, I have given your dealership a great Dear Nissan Kelly, I have given your dealership a great rating because you are the best. Mr. Larry Hughes has always made it a point to give my husba Dear Nissan Kelly, I have given your dealership a great rating because you are the best. Mr. Larry Hughes has always made it a point to give my husband and I the very best service. I own a 1998 Nissan altima, this car has been the best car I have ever owned. Mr. Hughes has always made our service visit a meaningful experience. I am a senior citizen and when you have reached this age you really appreciate a person that treat's you with respect, and that has a personality that you feel really cares about you. Your dealership is a pleasure to visit, Mr Hughes is a valuable assist to your corporation. Thank you Nissan, thank you Mr. Hughes for the best service, the best care, for making a difference. Mr. and Mrs Morillo More

I have always had the best experience with Larry and checking out with Heather is always a pleasant experience. I know I am always getting exactly what I need to keep my car running for years. Since it checking out with Heather is always a pleasant experience. I know I am always getting exactly what I need to keep my car running for years. Since it is a Nissan I totally expect to make 250,000 miles. More

Larry & Heather are outstanding very professional. Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and tha Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and that I will be happy with work and results. Both Larry & Heather are an ASSET to Kelley Nissan. They are the reason why i continue to have my auto's serviced at this dealership! More

Other car dealerships should have their managers visit Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to part Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to parts to financing to the cashier, everybody is very helpful, informative, goes out of their way to help you and really does give you the royal treatment. I have even had my salesman Eric Sparrow take time out to help me out with my bluetooth issues several times over the last two years with both trucks...! The Service Manager Jon Miller stepped up one day and helped me out personally when his only service advisor on duty was busy with another customer. I can tell you, that doesn’t happen in other dealerships...! I have owned fifteen new vehicles in my life. I bought two Fords from Kelly Ford in Allentown and now two Titan trucks from Kelly Nissan. Kelly Nissan is by far the best dealership I have dealt with.....period...! Every dealership talks the talk, Kelly walks the walk...! There is a reason in this very competitive business that I bought two vehicles in two years from them, and would definitely buy here again...! More

I have been going to Kelly Nissan since my Saturn dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service, but always trying to push for more expensive work or to trade in my car for a Nissan with deceiving "specials" . They also have my car in their system under my fathers name and not mine, even though i told them several times. All that was fine until..... Earlier this year (March) i went in for an oil change and question my check engine light. I was told the check engine light was malfunctioned and little could be done, but my engine was fine and not to worry. This past month(september) i went in for a routine oil change and yearly inspection. To my dismay, i was then told that i could not pass inspection because my check engine light was not on due to a solenoid issue , and not because the light was faulty. This issue would cost me around $400-$500 dollars to fix. On top of that i was told my brake pads needed to be replaced which would run another $300-400. The kicker was, according to their report, my brake pads were on "yellow" earlier this year and should of been changed then...Well i was not told that, and have paperwork to prove it. So in total, i had to pay almost $1000 to have my car pass inspection, for problems that could have been fixed if i was told earlier this year about them. I realize these kind of issues happen to vehicles but the whole way it was handled was a little too shady for me, especially knowing how they are always finding a way to nickel and dime me on previous services. I also noticed that the person i spoke with on the phone, who i will not name, seemed to avoid me when i went in, even though i made it clear who i was when he was walking by several times. With that being said, i will not be returning for their service, and hopefully i can help someone else out there. More