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Kelly Nissan of Route 33

Easton, PA

4.9
5,298 Reviews
Kelly Mission: We are committed to integrity, teamwork, enthusiasm, pride and family values. We will be the "Best of the Best" providers of automotive products and services to customers. The Kelly Values: Commitment to Excellence Customer Enthusiasm Exceed Customer Expectations Team Work Integrity Check us out at: www.choosekellynissan.com!
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3830 Easton-Nazareth Highway

Easton, PA

18045

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Showing 5,298 reviews

June 08, 2010

I purchased a used 2003 Nissan 350Z from Kelly Nissan on 5/27/2010. We finalized paperwork at 10:30pm Thursday night and I was given the keys to drive it home. When I began my journey home, I noticed the ca More

by traviswickesberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Yenser and all of Service
Jun 24, 2010 -

Kelly Nissan of Route 33 responded

Travis, I read your letter to dealer rater and was very concerned to hear how you felt. I personally test drove your car with you on Friday 5/28/10 to verify what you were experiencing. You stated on the test drive the problem was barely noticeable when the vehicle was warm, which your vehicle was at that time. I asked you to drop the vehicle off on the night of Monday 5/31/10 so we could experience the drivability problem on cold startup. Only then were we able to fully experience the drivability concern you had. We replaced the throttle body that day, but had to wait until the next day to start the vehicle and see if the problem was corrected. On the test drive, Wednesday 06/02/10, we realized it was no better. We consulted with Nissan Technical Assistance and ran further tests. They had us disconnect the ABS control unit and requested we drive the vehicle cold on Thursday morning 6/03/10. The vehicle now ran properly when cold, so we ordered an ABS module on that Thursday night. Our Service advisor Rich contacted you on Friday notifying you the parts would not arrive until the middle of the following week. Your salesperson Jerry reached out to us immediately on Wednesday 6/2/10 stating you needed a loaner car. We supplied you a 2010 Nissan Cube at no charge that evening. We are committed to repairing your vehicle to your satisfaction and have always treated you with the utmost respect. Unfortunately, parts delays are sometimes out of our control. It is my understanding we have purchased the car back from you as it was the right thing to do. I’m sorry your experience was not one to be fond of, but we work hard to make our customers happy. In this case, the best correction was to unwind everything to get you back on the road. If there’s anything else we can do, please don’t hesitate to ask. Sincerely, Parts and Service Director Jon Miller

June 06, 2010

From the first time the sales manager and salesman approached us the experience was courteous and friendly. They took their time to answer all my questions and did not pressure me to purchase. I More

by Kenny D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Yenser, Michael Salavati
June 05, 2010

Christian was very helpful with our used car purchase. He was knowledgeable about the car (Nissan Rogue) and answered all our questions and concerns. Dave Lipka was also very helpful with financing options. More

by smmccord
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Parsley
June 02, 2010

I had a very good experience dealing with Adrian and Mark. I really dislike spending time at a dealership, but at Kelly we got right down to business and worked a deal deal very quickly. Then on the d More

by Chuck Dibilio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Garibadi and Mark Lawless
June 02, 2010

My exprience with Jim McHugh was great. There was no pressure to buy, no hassles, just a really great place to be to buy a new car. i got what I wanted and I was very informed on all details of the car More

by Cheryl Maitski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JIM MCHUGH AND MICHAEL SALAVATI
June 01, 2010

Gary Graff & Michael Salvati are comsumate profeessionals, knowledgable, helpful, nut pushy. Performance is superior in all aspects. Only negative is the final process (nothing to do wi More

by mike gross
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graff@ Michael Salvati
May 31, 2010

i came out of kelly nissan with a great deal the staff was helpful but the man was michael salavati he made the deal happen he came up with good advise i feel one day he will have his own dealership a ver More

by ghettodaddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael salavati
May 30, 2010

THIS DEALERSHIP EXPERIENCE WAS GREAT!!! THE SALES PEOPLE WERE GREAT!!!THE LOUNGE WAS EXCEPTIONAL!!! GIANT SCREEN TV : SODA ,COFFEE. IF I WANTED A STEAK DINNER THESE GUYS WOULD HAVE GONE OUT AND GOT IT FOR More

by prmillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vasvari sales consultant and Dave from Finance, Rich Vasvari
May 28, 2010

My husband and I visited Kelly Nissan to look at the Nissan Cube. We shopped around a bit before going to Kelly, (we had an experience a couple years ago that was not fantastic). The current staff at More

by blove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich V. & Michael Salavati, Rich Vasvari
May 27, 2010

I just bought a 2010 Nissan Frontier from the great team at Kelly Nissan. Rich Vas has sold me a total of 10 vehicles along with the help of Mike in the finance office. I would, and do recomend this dealers More

by jimbuskirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Vas/ Mike Finance, Rich Vasvari
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