Kelly Nissan of Route 33
Easton, PA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I purchased a used 2003 Nissan 350Z from Kelly Nissan on 5/27/2010. We finalized paperwork at 10:30pm Thursday night and I was given the keys to drive it home. When I began my journey home, I noticed the ca 5/27/2010. We finalized paperwork at 10:30pm Thursday night and I was given the keys to drive it home. When I began my journey home, I noticed the car would lose power when the accelerator pedal was depressed. No warning lights appeared, but something was definitely wrong. I called service the next day and they offered to look at the vehicle that evening. When I arrived, the service manager said it would be a few minutes for the inspection, and offered me a beverage. About 45 minutes later he invited me into his office. He explained they ran a diagnostic test on it, and nothing appeared to be wrong. When I asked him if he drove the vehicle, he said "yes," it drives great. I disagreed, and argued about the malfunctioning. He then invited me for a ride. I drove the car off the lot and depressed the accelerator. The car sped up and then decelerated. It was an obvious malfunction. The service manager admitted that something was wrong, but blamed my original complaint on not being descriptive enough. At this point, they asked me to take the car home and bring it back for additional investigation. The car has been sitting in service since 5/28/2010. I have had little communication with service, and the communication has been primarily initiated by me. I've had to call every day for updates. The last update I received was on 6/3/2010. At this point they thought it could be the ABS controller. I called my sales representative last night Monday (06/07/2010) and demanded my money back for the car. I told him I no longer had faith in his dealership or confidence in his service department. It's now 11:00am Tuesday (06/08/2010) and I have still yet to hear from the GM. I am disgusted with the service and the lack of respect this dealership has given me. I highly recommend not purchasing from Kelly Nissan. This has been the worst car buying experience of my life. UPDATE: One Tuesday evening (06/08/2010)the GM finally called me. After much conversation about the situation, we came to an agreement that if the car could not be fixed by Wednesday (06/09/10) they would reverse the deal and give me my old car back. On Wednesday at 3:30 pm the Service Manager called and told me they were undable to fix the 350z. That evening I went down and picked up my old car. What a shame. I understand that this dealer has a good reputation, but even good reputations go bad when customers are treated like this. Shop around before you stop at Kelly, and remember this story before you decide to do business with them. More
From the first time the sales manager and salesman approached us the experience was courteous and friendly. They took their time to answer all my questions and did not pressure me to purchase. I approached us the experience was courteous and friendly. They took their time to answer all my questions and did not pressure me to purchase. I went to other Nissan dealers in Doylestown and Montgomeryville to compare prices. Jerry Yenger called me the following day to see if I was still interested. After telling him about the other dealers he asked me what it would take to purchase from Kelly Nissan. He worked the price to where I was happy and then got me the price I researched for my trade. I have purchased from many other dealers before, but this was the most relaxing and stress free experience I have had buying a truck. Even when I showed them a very low rate I got from a bank the Finance Manager Michael Salavati worked it even lower! I got the truck I wanted, at the price I wanted with a great finance rate! Really can’t ask for more. More
Christian was very helpful with our used car purchase. He was knowledgeable about the car (Nissan Rogue) and answered all our questions and concerns. Dave Lipka was also very helpful with financing options. was knowledgeable about the car (Nissan Rogue) and answered all our questions and concerns. Dave Lipka was also very helpful with financing options. Dave was able to able to beat our financing rate, but we went with our financing as a personal preference. Overall great experience. I will definitely use them again when looking for a used vehicle for our daughter. More
I had a very good experience dealing with Adrian and Mark. I really dislike spending time at a dealership, but at Kelly we got right down to business and worked a deal deal very quickly. Then on the d Mark. I really dislike spending time at a dealership, but at Kelly we got right down to business and worked a deal deal very quickly. Then on the day I picked up the car, I was in and out with 45 mins. I would definitely come back to Kelly and recommend Kelly to anyone who was looking for a Nissan. This is the third car within five months that a family member of mine purchased from Kelly Nissan. Mark and Adrian are professional, honest and easy to work with. More
My exprience with Jim McHugh was great. There was no pressure to buy, no hassles, just a really great place to be to buy a new car. i got what I wanted and I was very informed on all details of the car pressure to buy, no hassles, just a really great place to be to buy a new car. i got what I wanted and I was very informed on all details of the car. I got a tour of the building, service dept. looks great. The finance person was Michael Salavati and he was great at explaining all the rates and options. I was also given all kinds of information on warranty and other services that will be great to keep up with my new car. All an all I would recommend seeing them. I left there so thrilled. It was a very enjoyable late afternoon/night. Thanks alot guys!!1 Way to go!!!! More
Gary Graff & Michael Salvati are comsumate profeessionals, knowledgable, helpful, nut pushy. Performance is superior in all aspects. Only negative is the final process (nothing to do wi profeessionals, knowledgable, helpful, nut pushy. Performance is superior in all aspects. Only negative is the final process (nothing to do with the above professionals) cumbersome paperwork and confused car pickup, no system regarding start/finish time.. I would definetely purchase/lease another car from Kelly Nissan. More
i came out of kelly nissan with a great deal the staff was helpful but the man was michael salavati he made the deal happen he came up with good advise i feel one day he will have his own dealership a ver was helpful but the man was michael salavati he made the deal happen he came up with good advise i feel one day he will have his own dealership a very smart man he knows his business. thanks guys More
THIS DEALERSHIP EXPERIENCE WAS GREAT!!! THE SALES PEOPLE WERE GREAT!!!THE LOUNGE WAS EXCEPTIONAL!!! GIANT SCREEN TV : SODA ,COFFEE. IF I WANTED A STEAK DINNER THESE GUYS WOULD HAVE GONE OUT AND GOT IT FOR WERE GREAT!!!THE LOUNGE WAS EXCEPTIONAL!!! GIANT SCREEN TV : SODA ,COFFEE. IF I WANTED A STEAK DINNER THESE GUYS WOULD HAVE GONE OUT AND GOT IT FOR ME!!! NO PRESSURE SALES...AND I MEAN NO PRESSURE SALES!!! OH, DID I MENTION NO PRESSURE SALES!!!!!!! I WOULD RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY!! RICH IN SALES AND DAVE IN FINANCE WERE TREMENDOUS!!! THEY BOTH TOOK THE TIME TO EXPLAIN EVERY LITTLE DETAIL!! AFTER A FEW HOURS, I WAS OFF IN MY NEW VEHICLE.!!! THANKS AGAIN GUYS FOR THE WONDERFUL EXPERIENCE. MILLIE S. More
My husband and I visited Kelly Nissan to look at the Nissan Cube. We shopped around a bit before going to Kelly, (we had an experience a couple years ago that was not fantastic). The current staff at Nissan Cube. We shopped around a bit before going to Kelly, (we had an experience a couple years ago that was not fantastic). The current staff at Kelly brought us back! The general vibe when walking in the building is excellent! All the staff is friendly and greeted us with a smile! Rich V. was fantastic and took his time with us to make sure we got the car we wanted at the price we wanted! The whole process was pleasant, and we were very pleased with the service we received. We ended up staying until after closing and didn't feel at all that we were being rushed through. We made an appointment with Michael for the following morning to finalize the paperwork. We arrived very early for our appointment and were immediately greeted by Rich, who informed Michael that we had arrived. We sat with Michael in his office while finalizing the financial information and he was very easy to talk to. Michael explained all of our options and got us a wonderful finance package that we could afford. Michael and Rich were both instrumental in bringing our business back to Kelly Nissan & should be commended for their work. On our way out, Rich introduced us to their new GM and he was also very polite and thanked us for our business. My husband and I are both in retail management and know how important it is to recognize great service, I would recommend Kelly Nissan to anyone looking to purchase a car! More
I just bought a 2010 Nissan Frontier from the great team at Kelly Nissan. Rich Vas has sold me a total of 10 vehicles along with the help of Mike in the finance office. I would, and do recomend this dealers at Kelly Nissan. Rich Vas has sold me a total of 10 vehicles along with the help of Mike in the finance office. I would, and do recomend this dealership to my friends and family. You can rest assured that you will always get a fair deal at Kelly! More