Kelly Nissan of Route 33

I recently bought a used Hyundai Santa Fe from this dealership. After dealing with different car dealers over the past two weeks, it was a pleasure to deal with those at Kelly Nissan. Our salesman was dealership. After dealing with different car dealers over the past two weeks, it was a pleasure to deal with those at Kelly Nissan. Our salesman was Dan Foley. Dan was extremely friendly and just as informative; without being condescending. He stayed late and answered all of our questions and worked on paperwork well past closing time. The two finance workers we dealt with, Sandy and Mike, were also very friendly and helpful. Overall, I had a great experience at Kelly Nissan and would definently recommend it to anyone looking for a car. More

Dear Jon L. Miller, August 16, 2011 I am writing Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I wer Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I were traveling from Long Island, New York with 2 kids to Hershey, PA when our Nissan Murano truck broke down on Interstate 78 W. The truck just broke down and wouldn’t drive. We had to push the truck to the side of the highway and wait for AAA to give us a tow. The whole ordeal of being broke down with kids in the car in another state and waiting for a tow truck to rescue us was very nerve racking to say the least but after about an hour and a half we were towed to Kelly Nissan Dealership. We arrived at your dealership stressed, confused, nervous, and in a panic about what to do next because our vacation plans were just halted, our truck was dead and we had no idea where in PA we were….then we met Ashley Fulmer, Service Advisor. Let me tell you about Ashley and your staff at Nissan. WONDERFUL!!! I explained our dilemma to Ashley and she immediately took down all of my information and had our Nissan Murano taken in to be diagnosed. We were ushered to the waiting area to have cold drinks and coffee. Our kids were given crayons and books to color with. Ashley was sympathetic and understanding of our situation and kept us advised of the status of our truck. Less than a half hour later we were informed that our truck needed a part that was not available until the next day so we would have to leave the car overnight. Ashley called Enterprise Car Rental and arranged to have a rental car for us so that we could continue on our journey. We received a rental car and we were on our way. The next day we were informed by Ashley that our transmission needed to be replaced so we had to leave the car for 3 days but we kept the rental car, went home to NY and came back to PA 3 days later to pick up the truck. In the meantime Ashley kept us informed of the status of our car. We had a recall that was taken care of as well that I was not even aware of until Ashley informed us. Page 2of2 This experience was nerve wracking but having to have had the pleasure to break down 10 miles from your dealership made it alright!! Ashley and your staff are outstanding, pleasant and professional people. I am taking the time out of my busy life to write to you about them because they are truly special and I want them to be recognized for their “outstanding customer service”. Every single person we came in contact with at your dealership and spoke to on the phone was courteous and helpful. You have an amazing Service Department at your dealership!!! From the moment we walked into your service department the customer service was 100% exceptional. I find that people always take the time to write or call with complaints and not enough people take the time to say something nice. It is with great pleasure that I write this letter. I hope you realize how valuable and dedicated your service staff is. I am requesting that you personally see to it that Ashley Fulmer is recognized in the most positive and valuable way! She truly deserves it!!! Please thank her on my behalf for her great customer service and kind treatment to our family. You have some talented and caring people working for you…keep up the good work!!!!! Best regards, Kiesha and Sean Schilling More

We were attended to as soon as we walked through the door. The facility was bright and clean. We were able to rest drive one car and check out another of the same model. Our salesperson (Mario Cabrer door. The facility was bright and clean. We were able to rest drive one car and check out another of the same model. Our salesperson (Mario Cabrera) was knowledgeable about the car and was a friendly and engaging person. My request for a particular color was met by searching through other dealers inventory until they located the vehicle I wanted. John walked us through the finance process (and the paperwork!). Before we left in our new Juke, Mario walked us around the dealership, introduced us to the service dept etc etc All in all it was a pretty painless experience. More

I had not bought a car in 11 years, and was very nervous about the process. My car died and I knew I HAD to buy a car that day. I walked in the dealerships with a specific car in mind, but found one I love about the process. My car died and I knew I HAD to buy a car that day. I walked in the dealerships with a specific car in mind, but found one I loved even more. Since it was slightly out of my price range, I was not optimistic, but Andy Patton made sure I drove off the lot in a car I'm proud to own! He was reassuring and patient, and very informative. I have never had a positive car buying experience, and I thank Andy and the Finance Department for giving me my first one! I have already been recommending Kelly to my friends and when it's time for my husband to buy another vehicle, that's where he'll be! Thank you so much Andy Patton, you truly made my day! More

I went in looking for a vehicle that would provide me with lower payments than I was currently paying. They worked with me and got me $100 less per month than I was paying! Very friendly and great selec with lower payments than I was currently paying. They worked with me and got me $100 less per month than I was paying! Very friendly and great selection of vehicles. More

I just want to say that I had a good expierence at the Kelly Nissan dealership. My salesperson was a young man by the name of Anthony Marvelli. He greeted me as soon as I walked into the dealership. I Kelly Nissan dealership. My salesperson was a young man by the name of Anthony Marvelli. He greeted me as soon as I walked into the dealership. I had already done my research on the vehicle that I was interested in and Anthony was very helpful and knowledgeable. He was there every step of the way to help me complete my purchase. When I took delivery of my new vehicle I was pleasantly surprise that my new plates were already on the vehicle. That was a first for me ever. The finance manger John Arena was great. He got me finance quickly and did not preassure me into buying anything more than I wanted. That I do appreciate. I will be going again to Kelly Nissan when my husband is ready for a new car. B. Delgado More

Overall experience was wonderful. Nick, Chris, John and Matt were awesome. Would highly recommend Kelly Nissan over other Lehigh Valley Nissan Dealerships. They valued our business and never made us feel " Matt were awesome. Would highly recommend Kelly Nissan over other Lehigh Valley Nissan Dealerships. They valued our business and never made us feel "less than" when the other guys did. We bought our previous auto at Kelly and will continue to given the positive experiences (purchased new and purchased used in 3 weeks). More

When I walked into the door there was very friendly staff offering assistance. I explained my situation to Donald Riley and he assured me Kelly Nissan was there to help me out!!! A few hours later I left the offering assistance. I explained my situation to Donald Riley and he assured me Kelly Nissan was there to help me out!!! A few hours later I left the dealership in a brand new car-I could not have been happier,thanks again!!!! More

Let's face it, buying a new car can be a stressful endeavor. A purchase that should not be taken lightly, and the reps at Kelly Nissan know this. Specifically Don Riley and John Arena. Don seemed endeavor. A purchase that should not be taken lightly, and the reps at Kelly Nissan know this. Specifically Don Riley and John Arena. Don seemed genuinely sensitive to my specific "budget" needs and was diligent, yet patient, in his attempts to get me into the car and deal that fit my situation. And thanks to John, the paperwork/transaction process was quick, smooth and painless. I had a great experience at Kelly Nissan and I highly recommend asking for Don Riley. More

Everyone at the dealership was friendly and willing to help me in any way possible. I left there feeling satisfied and I look forward to dealing with them in the future. help me in any way possible. I left there feeling satisfied and I look forward to dealing with them in the future. More