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Kelly Nissan of Route 33

Easton, PA

4.9
5,270 Reviews
Kelly Mission: We are committed to integrity, teamwork, enthusiasm, pride and family values. We will be the "Best of the Best" providers of automotive products and services to customers. The Kelly Values: Commitment to Excellence Customer Enthusiasm Exceed Customer Expectations Team Work Integrity Check us out at: www.choosekellynissan.com!
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3830 Easton-Nazareth Highway

Easton, PA

18045

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Showing 5,270 reviews

December 27, 2012

Mark was a very helpful salesman, he showed me several vehicles, and helped me find the right one for me. I would recommend Mark to all my friends looking for a car. More

by bnvh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 25, 2012

We had a wonderful experience at Kelly Nissan. Mark Swoyer was very knowledgable and helpful in helping us purchase the exact car we were looking for. Everyone we encountered was polite and welcoming. More

by lindar123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 24, 2012

I recently purchased a 2013 Nissan Altima from Kelly Nissan and I was very happy with the entire process. I began my search online and Mark contacted me the next day and scheduled an appointment that w More

by ssandika
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 23, 2012

I was looking for a very specific car, and found it at Kelly Nissan, which was out of state. Mark Swoyer contacted me when I inquired, and was very helpful throughout the process. He even made it convenie More

by Szuski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 16, 2012

The service that I had at Kelly Nissan was astonishing. Eric Sparrow helped me find the right car for my needs while staying within my budget. Great service. More

by Eagles0931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Sparrow
December 15, 2012

My sales experience at Kelly Nissan was the best car buying experience I have ever had. Eric and Matt treated me as if I were not only a customer, but a fellow friend. I appreciate the great work that e More

by nissanfan23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 14, 2012

We had a very good experience dealing with Leo. We had many visits to other sales departments and this one topped them all. Leo was very laid back and did not try any of the bs tactics that are used by o More

by bdellref
Customer Service
Friendliness
Price
Recommend Dealer
Yes
December 14, 2012

I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium fo More

by jcaban
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Larry and Jon Miller
Dec 17, 2012 -

Kelly Nissan of Route 33 responded

Thank you for taking time out of your day to let us know how we did. Customer satisfaction is very, very important to us, and we are sorry that you were not satisfied with your experience at Kelly Nissan. Your comments were passed along to management, and they are aware of your issue. It seems that you came in in October with a “check engine” light on and a rough ride after 175,000+ miles. After diagnosis, the Service Department determined the vehicle was suffering from a cylinder misfire, a result of the cylinder being washed down with coolant due to a bad head gasket or cylinder head crack. You were quoted a price for head gaskets, and a possibly larger amount if the cylinder heads were bad, as well, and you declined to make the repairs. You came back in a few days ago with an overheating issue at low speeds, plus a lack of internal heating. You informed the servicepeople that you had used an additive in the coolant to try and stop the leaks. After another analysis, it was determined again that you had a bad head gasket, and that the type of additive that you had used has, as a potential side effect, the possibility of blocking the radiators and heater cores, possibly creating further issues. According to Service, at this point, you felt that their analysis was incorrect based on prior experience with cars damaged in this fashion, and so they told you that you might be best served by getting service elsewhere, where you could get a second opinion. Based on your review, this appears to be what you did, so there is nothing further we can do for your vehicle at this point. However, as we said, we are sorry you were disappointed with your experience, and encourage you to call the General Manager at Kelly Nissan, Terry Longmore, at 610-762-9161, if you wish to discuss the situation further. He would be happy to speak with you at your leisure. Sincerely, The Kelly Nissan Team

December 09, 2012

Love my new Sentra SL... my salesman Gary Graff was very patient and helpful with the new techmology. He has even keeps in touch a couple of times a year with Nissan News. My mileage is actually higher than More

by lisagnewhomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 07, 2012

I bought a jeep last year for my wife and this entire experience was far superior. I truly felt that everyone was genuine and sincere and honestly excited about my purchase, quick and efficient, I will d More

by Pearly Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcell Bridges/, John Lim, John Arena
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