Kelly Nissan of Route 33

Zach is very friendly and professional. Everyone there in general was friendly. Definitely would have friends and family come here if in need of a car Everyone there in general was friendly. Definitely would have friends and family come here if in need of a car More

The entire staff was Excellent, professional service. Friendly and knowledgeable and rapid completion of the serive Friendly and knowledgeable and rapid completion of the serive More

Awesome customer service! Made purchase decision easy! Thank you Eric Sparrow. Looking forward to your service dept Made purchase decision easy! Thank you Eric Sparrow. Looking forward to your service dept More

Larry met us as we walked in and immediately reviewed our problem and checked out the car overall. The work was done in a timely fashion while we waited inside and enjoyed the coffee. When the car was ready, problem and checked out the car overall. The work was done in a timely fashion while we waited inside and enjoyed the coffee. When the car was ready, it was washed and ready to go. More

No pressure, a high rate of professionalism and the eagerness to help me exceeded expectations eagerness to help me exceeded expectations More

Was treathened to call authorities assuming that I do not want to return the loaner car due to phone calls I wasnt able to answer 1st I have a job 2nd not everyone has the type of job wherein answering phone want to return the loaner car due to phone calls I wasnt able to answer 1st I have a job 2nd not everyone has the type of job wherein answering phone calls is allowed 3rd we both work almost same hours during the day he is calling me. But I did call back after my work, unfortunately he left work already. Although I left a voicemail saying that I will call back, but just couldnt wait for my call and treathen me about calling authorities??? So unproffessional, so disappointing, so frustrating. Why wouldn't I want to return the loaner car when you have my car??? I just didn't want to take my car back with an unresolved problem :( More

The service department is always a pleasure to deal with. Professional and courteous. Appointments are on-time and work is done efficiently. Professional and courteous. Appointments are on-time and work is done efficiently. More

They are quick to take care of you. They cover and go over all of your needs. All the people that work for kelly nissan are very friendly and and know their business. They always keep They cover and go over all of your needs. All the people that work for kelly nissan are very friendly and and know their business. They always keep you in the loop of what is going o with your vehicle. More

As usual the service at Kelley Nissan was excellent. Everyone I dealt with was polite and helpful. Great service experience and I would highly recommend them to my friends. Everyone I dealt with was polite and helpful. Great service experience and I would highly recommend them to my friends. More

I was negotiating with sales on a 2022 Nissan Frontier S, king cab. 4WD with tech package. It was close to settling when they sold the truck to someone else. That was a little disappointing since the dealer king cab. 4WD with tech package. It was close to settling when they sold the truck to someone else. That was a little disappointing since the dealer was in active negotiation with me but I let it go. It happens. In that deal they offered 8k for my trade in. This was late 2021 It took a while but they finally got another unit in meeting my requirements. I went to the dealer to work on the deal. They now offered 3500 for my trade. I noted I was insulted and it should be a minimum of 8k. They said they use KBB where did I get my figure. I said KBB. The salesman took the paperwork back to management then came back and said they couldn't go above 4500. I walked I then reached out to internet sales whom let me know the truck was on the lot being very polite and thanking them for being friendly and personable but noted the deal failed because their current numbers were far worse than when we were talking prior and using the same trade. The trade is in the exact same shape now as before. I then forwarded a snapshot of KBBs site valuing the trade around 8500, noted their salesman's offers were far below the quoted trade in on the site they claim they used as well as their offer in the prior deal that failed, They did not respond On the surface it appears they are using extremely low ball trade in numbers even when the customer knows they are BS as opposed to the auto makers extreme frowning on regional markups which they aggressively tout If my experience is the norm I suggest avoiding Kelly without hesitation. No one NEEDS a new vehicle the dealer underhandedly tries to add 5k to their profit margin More