Kelly Nissan of Route 33

wonderful experience, as always. all work done expertly, then asked about purchase of new vehicle, I felt know pressure and all questions were answered politely all work done expertly, then asked about purchase of new vehicle, I felt know pressure and all questions were answered politely More

I own a 2012 Nissan Armada which I purchased at this dealership in 2014 and have always, only, had it serviced at this dealership. In October, 2020, the power lift gate became inoperable. The motor dealership in 2014 and have always, only, had it serviced at this dealership. In October, 2020, the power lift gate became inoperable. The motor could be heard working but some mechanism prevented the motor from actually lifting the liftgate. I brought it in for service, was told that the Power Assist motor needed to be replace and was charged $1325. In January, 2023, 2 years and three months later, the IDENTICAL thing happened. The motor on the power hatch was operating, but not actually lifting the hatch. I brought it in to Nissan again, who confirmed it was exactly the same thing again. and confirmed that a tech had "removed back panels and noticed that the rod was broken. Needs power assembly." and again, they attempted to charge me $1324. I brought it to another local mechanic because I began sensing that this dealership service department was becoming a rip-off. Here is what I discovered: 1. The rod was not broken. This was a lie I was told twice. 2. There was nothing wrong with the motor that required replacing. This was a lie. 3. The only thing wrong was that the hex bolt connecting the rod to the motor had become disengaged and SIMPLY NEEDED TO BE REBOLTED. It literally had just become undone and was laying in the panel. 4. A Nissan Service bulletin on this EXACT ISSUE had been issued for this EXACT MODEL about the problem with this bolt. 5. No technician ever removed the panel “to gain visual access”. This was a lie. 6. My local Auto Tech was able to resolve the issue for $94. 7. Even if they hadn't lied to rob me, the fact that they would not stand behind their work for 2 years is every telling. Kelly Nissan Service stole $1324 from me in October 2020 and attempted to steal another $1324 today under the pretense of this lie. All documentation is available upon request. They have great ratings here, and they may generally be pleasant, but they are a smarmy as they come. Dishonest and money hungry and screwing you over as they smile at you. Ever notice how once simple repair always turns in to an over-$1000 expense? Pity - I'll have to find another dealership to purchase my new Armada. More

Bobbie was great. Answered my many questions and found me just the right car. Also Ralph was a great help with the warranty info as well. Answered my many questions and found me just the right car. Also Ralph was a great help with the warranty info as well. More

As usual, service was done timely and professional. Tiffany, our service representative was courteous, friendly, and helpful throughout. The waiting area and facilities were also their usual convenient Tiffany, our service representative was courteous, friendly, and helpful throughout. The waiting area and facilities were also their usual convenient and cleanliness conditions. More

My experience at Kelly Nissan Service Department has alway been more than just about the service required to keep my car in top shape, it is about getting all my questions, concerns and suggestions by a alway been more than just about the service required to keep my car in top shape, it is about getting all my questions, concerns and suggestions by all the associates in a professional and pleasant manner. More

Service advisor was courteous and extremely helpful taking time to get my vehicle serviced and back to me in a timely manner. taking time to get my vehicle serviced and back to me in a timely manner. More

Excellent service and friendly people! Will definitely recommend to anyone looking for a new or user vehicle. Wonderful experience buying a used 2021 Mitsubishi Outlander Sport! Will definitely recommend to anyone looking for a new or user vehicle. Wonderful experience buying a used 2021 Mitsubishi Outlander Sport! More

The work was completd as requested. Sara was very helpful during the visit. I was kept informed of the progress. all in all a pleasant experience. Sara was very helpful during the visit. I was kept informed of the progress. all in all a pleasant experience. More

Excellent customer service. Answered every question I had. Family oriented place of business. I have nothing but nice things to say about nate B and Mackenzie Stanton. Thank yo Answered every question I had. Family oriented place of business. I have nothing but nice things to say about nate B and Mackenzie Stanton. Thank you so much for everything. More

My experience at Kelly Nissan was about as good an experience you can have buying a car. They were able to find an inexpensive car that suited my needs in a timely manner at a great price. They made experience you can have buying a car. They were able to find an inexpensive car that suited my needs in a timely manner at a great price. They made the necessary repairs and made the whole buy process pretty painless. I would highly recommend them! More