Kelly Nissan of Lynnfield - Service Center

Adriano is the best car consultant I’ve ever encountered. He goes above and beyond the Kelly “We make it easy” mantra. His knowledge, demeanor and sense of humor counters the pain of paying for a car. I hig He goes above and beyond the Kelly “We make it easy” mantra. His knowledge, demeanor and sense of humor counters the pain of paying for a car. I highly recommend my friend Adriano for your next car. More

Avoid! Terrible service from Ben. My Nissan Rogue was brought in for repairs and was returned with the same issue, and actually created more issues. Despit Terrible service from Ben. My Nissan Rogue was brought in for repairs and was returned with the same issue, and actually created more issues. Despite clear documentation from another mechanic confirming the problem, the service advisor, Ben, was unhelpful and offered no solutions. It's clear that Kelly Nissan values neither customer satisfaction nor quality workmanship. I strongly advise potential customers to avoid this dealership at all costs. If you are considering this place for service, Colonial Nissan of Medford is a great alternative option with qualified and friendly staff. More

My car was just serviced at Kelly' s. When I spoke to Ben Mitchell, he said i could bring my car in right away. I was so grateful for the immediate attention he gave me. He is friendly When I spoke to Ben Mitchell, he said i could bring my car in right away. I was so grateful for the immediate attention he gave me. He is friendly and professional. More

I cannot speak highly enough of Jeremy, the general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to general manager of the service department at Kelly Nissan of Lynnfield. When I encountered a problem with my car, Jeremy personally stepped in to ensure the issue was resolved promptly and effectively. His dedication to customer satisfaction is truly remarkable. Jeremy took the time to listen to my concerns, thoroughly assess the situation, and devise a comprehensive plan to address the issue. What truly impressed me was Jeremy's willingness to go above and beyond to make things right. He didn't just delegate the task to someone else; he took personal responsibility for ensuring that my car was fixed to the highest standard. Throughout the entire process, Jeremy kept me informed every step of the way, providing clear explanations and updates on the progress. His professionalism and commitment to excellence were truly commendable. Thanks to Jeremy's tireless efforts and expertise, my car is now running flawlessly. I am incredibly grateful for his exceptional service and the peace of mind he provided during what had first been an extremely stressful situation. Thank you, Jeremy, for your outstanding dedication and for going the extra mile to ensure customer satisfaction! More

My vehicle is currently being repaired and has been in the repair center for about a month due to parts that were on backorder. Roy Sletterlink has been kind, informative, communicative and provided ful the repair center for about a month due to parts that were on backorder. Roy Sletterlink has been kind, informative, communicative and provided full explanation of the repair needed. After the allotment of the car insurance was exhausted Mr. Sletterlink offered a rental to mitigate additional charges. I very much appreciate his attention to detail and the professional manner in which he has approached my case. Thank you Roy Sletterlink. More

Ben Mitchell was tremendous in helping us process an insurance claim and getting our car fixed. Everything went smoothly and the service department even detail the car inside and out! Ben never let's insurance claim and getting our car fixed. Everything went smoothly and the service department even detail the car inside and out! Ben never let's us down. More