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Kelly Nissan of Lynnfield
Lynnfield, MA
1,607 Reviews
For a new or pre-owned Nissan or non-Nissan used vehicle in Massachusetts, visit our team at Kelly Nissan of Lynnfield! We carry all the latest models including the Murano, Rogue, Sentra, Altima and more. Our expert sales staff will help you find the perfect vehicle for your lifestyle.
Kelly Nissan of Lynnfield is one of the leading Nissan dealerships in Massachusetts, offering excellent customer service, a friendly environment, attractive financing options, and great selection of Nissan cars, crossover/SUVs, trucks, commercial vehicles and more!
At Kelly Nissan of Lynnfield you will find your favorite Nissan models at competitive prices. Take a test drive at our conveniently located dealership on Route 1 North in Lynnfield, MA.
Our Nissan sales professionals are ready to answer your questions about any Nissan model and will help find you a vehicle that exceeds all of your expectations. We invite you to stop by our dealership today, or browse our great selection of vehicles online at our Kelly Nissan of Lynnfield website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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October 14, 2011
Michael Sullivan was a great dealer to have done busines with. He was very professional, helpful, considerate, nice. All great qualities of someone you would like to conduct business with. with. He was very professional, helpful, considerate, nice. All great qualities of someone you would like to conduct business with. More
by romboli
Employees Worked With
Michael Sullivan, Mike Sullivan
October 12, 2011
This is the worst dealership I have ever dealt with. I made an appointment last week for service. When I made the appointment, I asked for a loaner and was told it was no problem. When I arrived, they d made an appointment last week for service. When I made the appointment, I asked for a loaner and was told it was no problem. When I arrived, they didn't have any loaners so I waited for 5 hours. They ended up having to order parts. The service advisor Dennis, tried to sell me services that I didn't need. I explained to him that I had a prepaid maintenance contract and that I shouldn't be charged for the routine maintenance. I made a new appointment for the following week and once again requested a loaner. When I arrived they didn't have any loaners for the second time. I had to wait 45 minutes to for the Enterprise guy to come with a rental vehicle. I was late for work as a result. Around 2:30 I got a call that my car was ready. I went back to the dealership around 5:30 to pick it up. They CHARGED me for the routine service. I explained that I have a prepaid maintenance contract and I explained that I already spoke with the service advisor about it. The cashiers were very apologetic. They were dealing with a new computer system and they were not sure how to fix it. I waited for almost an hour for them to fix my bill so I could go home after a long day of work. I won't be bringing my vehicle to this dealership anymore. More
by aadam101
Employees Worked With
Dennis
October 09, 2011
Id give this place negative stars if I could.. dealer agreed to price of 30k on a 2010 used BMW I was going to buy.(Price and offer confirmed via email) So I called to verify to put the deposit. Spoke to agreed to price of 30k on a 2010 used BMW I was going to buy.(Price and offer confirmed via email) So I called to verify to put the deposit. Spoke to Andrew from the dealership(2 hrs later) to confirm. Said his manager would call to finalize. Got no call back, so I called next morning when dealership opened. Talked to josh, said manager will call me in 10 mins. She ended up calling around 5 and all that could be said by that manager is that "we dropped the ball." as the car was sold.. I will be speaking to better business bureau about this as well. Do not go to this dealership and especially think again about buying a car from them via the internet... They could care less about customer service. and rather string u along.. More
by viper504
Employees Worked With
Andrew, Josh, and Kelly
October 06, 2011
mike sullivan is the best......overall great experience.......so was the finance manager......sorry cant remember his name......i am 55 years old and have purchased a few new cars in my life.... experience.......so was the finance manager......sorry cant remember his name......i am 55 years old and have purchased a few new cars in my life...................this was by far the best experience i have ever had......would highly recommend kelly nissan....... More
by workerr
Employees Worked With
mike sullivan, Mike Sullivan
September 21, 2011
I had asked to come there at around 7:40 pm twenty minutes before closing time. "They" said it was okay. With a long day work schedule and busy life, it's hard to come and spend hours there minutes before closing time. "They" said it was okay. With a long day work schedule and busy life, it's hard to come and spend hours there or even have the opportunity to come in early when work shift is from 9 am to 7 pm. Well anyhow, the sales rep over the phone, "Bryan Fraser" said to come on in and they'll give me the best price for leasing a 2012 Nissan Altima 2.5 S. I had wanted a thorough breakdown of the figures for leasing over email, but they insisted to come in when I got the opportunity. So I did expecting that they will explain to me in further details of the figures in leasing. When I got there, I got the sales rep Abe. He was very nice to begin with but pushy at the same time as well since it was closing time. I came there with the impression that I wasn't going to feel pressured in signing the lease but I did. Abe wanted me to make a deposit of at least $200 to secure the vehicle before I even got a chance to have him explain to me how the process worked. In all actuality, I wanted to come in there looking over the figures in the lease agreement, bring it home and understand where the values came from. The financial manager and Abe kept insisting that I have got the best deal in town, and it probably was only I felt so pressured into signing the lease that night. I strongly feel that they wanted to close the deal Asap since I was keeping them overtime without any bonus. All I ever wanted was to possibly take a copy of the lease agreement home so that I could review. More
by ngochuy2000
July 15, 2011
WAS UNDECIDED BETWEEN THE RAV4, HONDA CRV OR NISSAN ROGUE. QUICKLY KNOCKED OUT THE RAV4 AND HAD A "CRUNCH TIME" BETWEEN THE ROGUE AND CRV. BRETT CALLED TO INQUIRE ABOUT OUR DECISION AND WE TOLD HIM WE ROGUE. QUICKLY KNOCKED OUT THE RAV4 AND HAD A "CRUNCH TIME" BETWEEN THE ROGUE AND CRV. BRETT CALLED TO INQUIRE ABOUT OUR DECISION AND WE TOLD HIM WE WERE LEANING TOWARDS THE CRV. WHEN WE WENT BACK TO KELLY NISSAN, THERE WAS NO NEGATIVE ATTITUDE FROM BRETT [I.E. WE'LL DO THIS, WE'LL DO THAT OR YOU'RE MAKING A BIG MISTAKE]. I ASKED BRETT IF WE COULD HAVE ANOTHER TEST DRIVE AND HE WAS VERY ACCOMADATING. AFTER ANOTHER TEST DRIVE MY WIFE AND I DECIDED ON THE ROGUE. THERE WAS AN ISSUE WITH THE INSURANCE COMPANY AND IT APPEARED WE WOULD NOT TAKE DELIVERY THAT DAY [A REAL HASSLE]. BRETT, THE FINANCE GUY, THE INSPECTION GUY, AND [I'M SORRY,I FORGET HER NAME, THE FINANCIAL GUY'S ASSISTANT ALL STAYED LATE TO GET THE DEAL DONE. FROM THE START, THE PRICE, INCENTIVES AND TRADE-IN WERE CLEARY STATED. I CAN'T VOUCH FOR THE ROGUE AS YET, HOWEVER, MY WIFE AND I WERE IMPRESSED WITH THE INITIAL SERVICE WE RECEIVED. THE VEHICLE WAS DELIVERED IN NICE CONDITION. More
by LARRY C
Employees Worked With
brett desrosier, Brett Desrosier
July 11, 2011
I wanted to take a minute and post my review because too many people too many times find the time to complain about something but never take the time to say "Thank you". My experience at Kelly Ni many people too many times find the time to complain about something but never take the time to say "Thank you". My experience at Kelly Nissan in Lynnfield was unbelievable. From the time I walked in the door until I walked out with my brand new Rogue I was satisfied with the dealership and my salesman. I went to the dealership because my husband received several phone calls and letters asking us to come in and he is always working so I went in just to see if trading our lease in before it was up in November was worth it for me and it was! Bill helped me out so much that he made it possible for me to walk out in a new lease less than what I was paying for a car! Our past experience with Ira Nissan of woburn was horrible. We bought a service package so we had to use Ira only for service we gave them alot of business and yet They never gave us a good deal and the 2nd time we leased thru them was a nightmare, we were in a hurry and my husband didnt want to shop around, boy what a mistake that was. They walked away with a Titan with 18,000 miles on it like brand new and didnt help us out on our 2nd lease at all, so I convinced my husband lets try Lynnfield because they are so nice when we go in for service, and they called us several times, wrote letters several times asking for our lease back, and Im glad they did. When I went to sign paperwork with my 17 year old daughter when we walked out she commented "Bill was so nice, I hope when I buy a car he will be my salesman". When I brought my husband with me he couldnt stop talking about how much he appreciated they worked so hard to earn our business. So hopefully when you need a salesman you request Bill Sullivan, who earned not only our respect but our business. So Bill if you read this "THANK YOU"so much!!! More
by carolannakaty
Employees Worked With
Bill sullivan, Mike Sullivan
June 14, 2011
In my 35 years of car ownership, I have never been more satisfied with a service advisor. Jack is the nicest, most pleasant, most honest person I have ever had the pleasure of dealing with. I know that h satisfied with a service advisor. Jack is the nicest, most pleasant, most honest person I have ever had the pleasure of dealing with. I know that he will give me the right advice and not try to sell me on service my car really doesn't need. He is never harried or gruff and always gives me his full attention. He is one in a million! More
by llacascia
Employees Worked With
Jack Tutty, Jack Tutty
June 09, 2011
I have bought several cars from Kelly Nissan. The sales manager Michael Sullivan was wonderful with helping me through the process. I could not be happier with my new car. I would definately recommend this manager Michael Sullivan was wonderful with helping me through the process. I could not be happier with my new car. I would definately recommend this dealership to all my friends More
by DANCERANGEL1313
Employees Worked With
Michael Sullivan, Mike Sullivan
May 02, 2011
Worst dealership experience of my life. I was interested in a 2011 nissan sentra, but I had some questions that I was hoping to get some answers to about the car. My salesman seemed to be very interested i in a 2011 nissan sentra, but I had some questions that I was hoping to get some answers to about the car. My salesman seemed to be very interested in helping other customers rather than me and wasted my time. I came back a few days later hoping that he would be more interested in helping then. Unfortunately, after he kept me waiting around for 40 minutes, he told me that if I wanted answers to my questions that I should go home and research them. I went to several other car dealerships, both Nissan and other brands and NEVER had a salesman keep me waiting like this or tell me to get answers elsewhere. I wrote a letter to Brian Kelly (the president of the company) and have yet to receive a response at all. More
by sentrified
Employees Worked With
Michael Sullivan, Mike Sullivan
