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Kelly Nissan of Lynnfield

Lynnfield, MA

4.8
1,603 Reviews
For a new or pre-owned Nissan or non-Nissan used vehicle in Massachusetts, visit our team at Kelly Nissan of Lynnfield! We carry all the latest models including the Murano, Rogue, Sentra, Altima and more. Our expert sales staff will help you find the perfect vehicle for your lifestyle. Kelly Nissan of Lynnfield is one of the leading Nissan dealerships in Massachusetts, offering excellent customer service, a friendly environment, attractive financing options, and great selection of Nissan cars, crossover/SUVs, trucks, commercial vehicles and more! At Kelly Nissan of Lynnfield you will find your favorite Nissan models at competitive prices. Take a test drive at our conveniently located dealership on Route 1 North in Lynnfield, MA. Our Nissan sales professionals are ready to answer your questions about any Nissan model and will help find you a vehicle that exceeds all of your expectations. We invite you to stop by our dealership today, or browse our great selection of vehicles online at our Kelly Nissan of Lynnfield website.
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275 Broadway

Lynnfield, MA

01940

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Showing 1,603 reviews

November 09, 2011

Fifth car my family has bought from you guys. Why go anywhere else! Thanks to Dan and Steve. I loooove my cube. Everywhere I go people ask about my car. I'll send them all your way. Friendly smart and More

by cubeluva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dan and steve, Steve Vitale, Dan Sicari
November 09, 2011

Love my new car hate Massachusetts pot holes on 93. Service had me fixed up in no time! New rim new tire and coffee and snacks.my wallet didn't have much damage either lol. Thanks for everything. More

by cubeluva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bill i think
November 09, 2011

Adriano and Joe were very helpful and informative. Adriano showed me a wide range of cars and styles and went for a test ride with one. He was not pushy at all and answered all my questions. When I More

by philnuts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriano Liggins, Joe Tewksbury, Adriano Carlo
Dec 05, 2011 -

Kelly Nissan of Lynnfield responded

We're really sorry Philnuts to hear that we couldn't take care of you that day. We do want to earn your business, so if there's any car that catches your eye, or anything at all, give us a call or email and we'll be right there to help you out. Kelly Nissan of Lynnfield: 781-598-1234 If you want to email us, here's the link to do it from on our site: http://www.kellynissanoflynnfield.com/contact-form.htm Hopefully that helps Phil.

November 09, 2011

They all made us feel like family !! Outstanding experience !! A+ Steve went way out of his way to get the car we wanted. We shopped at a few closer Nissan dealers and weren't satisfied with the More

by WINCHESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Vitale and sales department, Steve Vitale
Dec 05, 2011 -

Kelly Nissan of Lynnfield responded

Thank you Winchester! Come back anytime and we'll deliver A+ service to you again!

November 09, 2011

Corey did a fantastic job. No bologna. He made is simple and painfree. I dreaded buying a new car because of the pressure and sales tactics so many dealers use. This was the 4th place I tried and they mad More

by dmfleisch2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Ragusa
Dec 05, 2011 -

Kelly Nissan of Lynnfield responded

And we hope you'll visit us again soon dmfleisch2! We're happy to hear on your fourth try you found us! If you need anything in the future, please let us know and we'll be there to help right away!

October 29, 2011

This was the best experience buying a car I have had. I have bought many cars from other dealerships but Kelly Nissan has been the easiest to deal with. The salesman, Corey, was very informative and profes More

by pioneers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
corey ragusa and mark davidson, Mark Davidson
October 14, 2011

Michael Sullivan was a great dealer to have done busines with. He was very professional, helpful, considerate, nice. All great qualities of someone you would like to conduct business with. More

by romboli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sullivan, Mike Sullivan
October 12, 2011

This is the worst dealership I have ever dealt with. I made an appointment last week for service. When I made the appointment, I asked for a loaner and was told it was no problem. When I arrived, they d More

by aadam101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis
October 09, 2011

Id give this place negative stars if I could.. dealer agreed to price of 30k on a 2010 used BMW I was going to buy.(Price and offer confirmed via email) So I called to verify to put the deposit. Spoke to More

by viper504
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew, Josh, and Kelly
Oct 14, 2011 -

Kelly Nissan of Lynnfield responded

Please accept our sincerest apologies. The vehicle that you inquired about was sold prior to your contact with our Call Center. We are in the process of switching to a new computer system. When a vehicle is sold, it is automatically removed from our website. That did not happen in this case and it resulted in the sales manager believing that the vehicle was still available. Even with this computer error, there is no excuse for this happening. The Sales Manager should have confirmed availability prior to entering into a price negotiation. This was 100% our mistake and not the way that we do business. Every complaint that we receive is taken very seriously and is personally reviewed by the owner, Brian Kelly. Once again, I am very sorry that this was handled so poorly and I can guarantee that we will learn from this and get better at what we do. Very Sincerely, Mike Warwick Director of Customer Relations

Oct 20, 2011 -

Kelly Nissan of Lynnfield responded

I want to sincerely apologize for what happened when you attempted to leave a deposit on this vehicle. We are in the process of upgrading our computer systems and it has resulted in sold vehicles remaining on our websites after they have been delivered. That is still no excuse for a manager not going outside and physically touching the vehicle prior to authorizing our Call Center to sell the vehicle at the agreed upon price. We pride ourselves on making the car buying process as easy as possible and in this case, we failed to live up to that standard. We are all embarrassed by the way this was handled and we have used this as a "teaching moment" for all of our managers.

October 06, 2011

mike sullivan is the best......overall great experience.......so was the finance manager......sorry cant remember his name......i am 55 years old and have purchased a few new cars in my life.... More

by workerr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike sullivan, Mike Sullivan