Kelly Nissan of Lynnfield

Didn't feel pressured or i would have left. Satisfied with Ryan and how the sale was handled. Love the 2013 Nissan Kelly Nissan is close to where i live. Satisfied with Ryan and how the sale was handled. Love the 2013 Nissan Kelly Nissan is close to where i live. More

I went in for an oil change, looked in the showroom and spoke with Ryan Audette, he explained all the features of the 2013 Rogue, I than spoke with Ron Ferguson who gave me figures that would lower my mon spoke with Ryan Audette, he explained all the features of the 2013 Rogue, I than spoke with Ron Ferguson who gave me figures that would lower my monthly payment. I love my new vehicle, great service, wonderful people. They are a compliment to Kelly Nissan. More

My 1998 Nissan Maxima has 215,000 miles on it and we felt that it was time to consider replacing it. My husband and I saw an ad for a new Altima in the local paper and went to look at it. That was when we that it was time to consider replacing it. My husband and I saw an ad for a new Altima in the local paper and went to look at it. That was when we met Fritz. We didn't purchase the advertised car and Fritz didn't pressure us, or give us some of the usual car sales talk that is generally very frustrating. He respected our needs and didn't pressure us into buying a car we didn't want. Within a week a used Altima with everything we wanted was advertised and we returned to Kelly Nissan in Lynnfield, sought out Fritz and did purchase the car. He made it the best car buying experience we have ever had. He has our highest recommendation. More

This was the easiest, most positive experience I have ever had at a car dealership. Corey was friendly, knowledgeable and made me feel like I was getting the best deal without having to haggle. Carl wa ever had at a car dealership. Corey was friendly, knowledgeable and made me feel like I was getting the best deal without having to haggle. Carl was also great, he strongly recommended options and gave real reasons and examples of the benefits without making me feel pressured to buy something I didn't think I wanted or needed. He followed up with me a couple of days later as he said he would. I really appreciate the follow through. They were both very personable, professional and helpful. I literally walked in to look at the new Altima's without a real intention of actually buying one and walked out under 2 hours later with a new car. I thought I wanted a basic model (similar to the one I had been driving, that I bought at a different dealership) at the lowest price I could get but Corey showed me the Altima with navigation and all the bells and whistles at a price that I thought was very reasonable, so I had to get it! I cannot say enough good things about my experience with Corey!! And I LOVE my new car! More

Bill Sullivan was fast, thorough, polite and heard our needs. He was able to push the transaction through in a timely and impressive manner. This is our second purchase through this dealership and with needs. He was able to push the transaction through in a timely and impressive manner. This is our second purchase through this dealership and with Bill. More

In April of 2013, I bought a 2004 Mazda RX-8. I was specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey specifically looking for this type of car, and saw on Kelly’s website that they had one with low miles. After driving there and looking it over Corey Ragusa, approached me and asked if I was interested in a test drive. After driving the car, Corey told me their mechanics did an inspection of the car and it was in such good shape all they had to do was change the oil. He made this seem quite remarkable because, according to Corey, “normally we have to put hundreds or even thousands of dollars to get a car up to standard to resell after they take it in on a trade”. I looked it over and it appeared to be in good condition with a clean Carfax report, so I bought it. The car buying process was pretty good. I negotiated a price, made a down payment, and came back to pick up the car. There was a burnt out interior light and a broken driver’s side sun visor so I had them fix those things before agreeing to buy the car, and they did. That should have been my first red flag that Corey’s claim that the car had a careful inspection and was in excellent shape was false. After having the car for three days, I noticed a bubble in the side wall of the rear tire. I didn’t notice it when I bought the car or I would have had them fix it as well as the other issues I discovered. I was concerned it might not be safe so I drove that day to Kelly and spoke Kristina Vetree. They inspected the tire and said it was safe to drive and ordered me another tire and scheduled an appointment for the following week. On my way to the appointment, it was chilly so I turned on the heat, but only ice cold air came out. When I arrived I told Kristina about this and she had them look at it. I was dismissed by the used car mechanic as “probably mistakenly putting the air conditioning on not the heat” as he couldn’t recreate the problem. I told Kristina that I know how to work the heating system and that it was blowing cold air on my way there, she said to come back if it happens again. The heating system was just the first of many unsolvable problems with this “excellent condition” car I bought. About a month and a half after buying it I was driving to Maine, and I pulled over to a rest area. Upon returning to my car, it wouldn’t start. It was totally dead; no sound at all, just a flashing security light. After researching the flashing light it turns out there is a known problem where the security system doesn’t recognize the key which prevents the car from starting. After a few hours eventually the car started. Meanwhile the heating/cooling system is erratic at best, there are times when it will only blow hot air, or only cold air, or it just fluctuates as it pleases. On this trip I also discover that my CD player doesn’t work. Since I rarely use CDs I hadn’t yet tried to use it as normally I have good cell service and can use Pandora or listen to a local radio. In remote Maine however CDs are nice when there is no cell phone coverage. I made an appointment with Jack Tutty for the starting, heating/cooling system, and CD player. I told Jack about my problems, explaining how I think the starting problem is related to the security system based on the flashing light and lack of sound when trying to start it. He sends the car off to a Mazda Dealership and they replace the starter, even though I told him I didn’t think that was the problem. He says I would have to wait on the temperature control panel and CD player as they are both back ordered. The following weekend I am driving to Maine, I pull over for dinner and when I return to my car it wouldn’t start, and again had to wait several hours for it to start again. Meanwhile it was in the 90’s and the AC is cycling through cold air and hot air as I drive the four hour journey. When I return from that trip I call Jack again and he says he will investigate my options and get back to me. A week goes buy and he never returns my phone call, so I call back and finally get an appointment. They send the car back to a Mazda Dealership, and replace some sort of sensor which is preventing it from starting (to be determined if this will solve the problem). However Kelly will not pay for my CD player or my temperature control system to be repaired because they are not “safety issues”, even though in less than a week after purchasing the car I reported temperature control issues to Kristina on my first visit, and she acknowledges that I have been in there a lot and it is in their system that I had this problem immediately after purchasing the car. Overall buying a car at Kelly is a typical, as to be expected dealership experience. They treat you well trying to get the deal done, but do little to take care of problems afterward. I am particularly frustrated by the unwillingness to fix the heating/air conditioning system as it is documented in their system as being a problem within a week of me purchasing the car. I know I am only one customer and I don’t make or break any one business, however I will never consider shopping at Kelly Nissan again. I am going to get rid of this car shortly and when I start looking for a new car I will not consider Kelly Nissan or probably any other dealership in the Kelly organization. I would also strongly suggest to anyone who is looking for a new car to not consider shopping at Kelly Nissan of Lynnfield. ****Update 09/13/13**** My car again had another starting problem, for which Kelly told me to take it directly to a Mazda Dealership. I ended up having to pay for the work done at the Mazda Dealership out of pocket, and didn't think that was right as Kelly had unsuccessfully attempted to fix the starting problem before. It was well documented there were starting problems with this car. They initially refused to pay for my repair bill. After lots of work reaching out the service, sales, and general managers and getting no where, I finally was able to get my problem resolved to my satisfaction. This required me to contact Brian Kelly, the CEO of the overall Kelly Automotive group, and explain the situation. Brian was very kind, seemed to care about my situation and offered to mail me a check to reimburse me for the most recent repair. Working with Brian, although very brief, was very pleasant, and I commend him for doing what I think(and probably most people if they heard both sides of the story) is right. My heating and cooling system has not been fixed, and at this point I think it is time for me to give up on getting it repaired and I have begun my search for a new car starting this weekend. More

We had a tremendous experience at Kelly Nissan of Lynnfield. Samuel Pina said he was new but you wouldn't know it from his outstanding service. He answered every minute question and knew the models f Lynnfield. Samuel Pina said he was new but you wouldn't know it from his outstanding service. He answered every minute question and knew the models front to back. He was not pushy or annoying like typical car salesmen. He wanted you to have a good experience and feel comfortable about getting the car you needed and wanted. Kelly Nissian of Lynnfield would be at a loss without Samuel Pina. More

Josh Citron (and Jason K) were excellent. Alleviating our fears and putting up with a TOUGH sell from my wife and me. They spoke down to earth and not like a few sleazy car salesman we dealt with that I our fears and putting up with a TOUGH sell from my wife and me. They spoke down to earth and not like a few sleazy car salesman we dealt with that IRA. Josh never lost his cool...I wouldnt have lasted as long as he did. My wife never lets up and Josh rolled with it. We spent a ton of time with them the first day and when I said I wasnt comfortable signing away on the first day, he didnt push. We even left put a deposit down on an MDX, came back to Kelly the next day for one last look before we sealed the MDX deal, left again, came back again, left again...and Josh was mild mannered the whole time never pushing us or showing that he was annoyed (he must have been!) when it looked for certain we were not going to buy it. Because he was so great and took the time to work us through some issues we had, he made the sale. We did our homework. there is no doubt he got us the best deal possible...even compared to my company's buying program that I shopped out to other dealers. Give this guy a bonus. Jason is excellent as well. He helped make the initially uncomfortable negotiating experience great. Josh and Jason left us feeling great as we drove off the lot. Thanks guys! More

Everything was great! The sales person was informative and not pushy. The finance office folks have explained everything to me so that I was comfortable with all of the terms of the transaction. I would h and not pushy. The finance office folks have explained everything to me so that I was comfortable with all of the terms of the transaction. I would highly recommend purchasing/leasing a vehicle at Kelly Nissan of Lynnfield. More

We found the experience of buying a new car at Kelly to be easy and pleasant. Ross was friendly, helpful and informative without being at all pushy, which is a real turn-off for us. We leased for two yea be easy and pleasant. Ross was friendly, helpful and informative without being at all pushy, which is a real turn-off for us. We leased for two years and will return to lease or buy again. I love my new Rogue and tell everyone how great it is! The experience we had leasing it definitely contributes to that. More