Kelly Nissan of Lynnfield

Horrible customer service . Would not recommend buying a car from this dealer. They sold me a brand new 2013 car with multiple scratches on it. They claimed they will fix it an . Would not recommend buying a car from this dealer. They sold me a brand new 2013 car with multiple scratches on it. They claimed they will fix it and now they won't, even with proof of it being their fault. They tried to give me paint to fix it myself as I went to do so they gave me the wrong paint color! All Managers are extremely rude! Would never buy again or recommend anyone to go to their dealership More

a very pleasant experience I had the pleasure of working with a salesman named Cory. He had a great attitude and was able to guide me through a series of important decisions. I I had the pleasure of working with a salesman named Cory. He had a great attitude and was able to guide me through a series of important decisions. I feel I made the best choice possible based on my options; and I owe a lot of that to the help he provided. I would recommend this dealership to anyone looking for a new vehicle, and I would strongly recommend they ask for Cory. In addition, Carl was very helpful with the financing. He took his time and explained things very clearly. It was a pleasure working with both of them More

Easy Going and Low Pressure Positive experience. Easy going and low pressure. Very knowledgeable. Extremely friendly. My first Nissan. Very happy with the entire experienc Positive experience. Easy going and low pressure. Very knowledgeable. Extremely friendly. My first Nissan. Very happy with the entire experience. Would recommend going to Kelly Nissan in Lynnfield if looking for a new vehicle. Thank you for selling me my great new wheels. More

Excellent Experience I recently bought a certified used 2012 Nissan Rogue SV from Kelly Nissan. I was a bit apprehensive (this was the first car I had even bought on my ow I recently bought a certified used 2012 Nissan Rogue SV from Kelly Nissan. I was a bit apprehensive (this was the first car I had even bought on my own), but they made it very easy and put my mind at ease. Abe Sounalah and Ray Ferguson made the process very easy by working with my budget and making sure I was happy with the car I chose and comfortable with the payment plan. I would definitely recommend this dealership to anyone looking to buy or lease. More

They actually do "Make It Easy" We came in on Sunday afternoon just intending to look at a few used Rogues and Muranos to get an idea of prices and what we liked. Our salesman Paul We came in on Sunday afternoon just intending to look at a few used Rogues and Muranos to get an idea of prices and what we liked. Our salesman Paul greeted us and walked us around, answering any questions we had. When we said that price was important, he suggested considering a lease of a Rogue Select as they had a really great deal going on with a very low payment. We talked about the car a little bit and went for a test drive. We liked the car so came back and picked out the model and color we wanted. Talking numbers was easy and painless. The whole process went by quickly. Paul went above and beyond for us. He was so easy to work with. Never once did he pressure us or make us feel anything but completely comfortable. You can tell he knows what he is talking about. We couldn't be happier with our experience. More

Great Experience I had an expiring lease on a Nissan Xterra that I had gotten from Kelly Nissan. I went in hoping to lease a newer version of the Xterra because I happ I had an expiring lease on a Nissan Xterra that I had gotten from Kelly Nissan. I went in hoping to lease a newer version of the Xterra because I happen to love that SUV. Financially this was not going to be an option unfortunately. I test drove and went through my lease options with Mike for a Pathfinder and a Maxima. He was very courteous going through the difference of each but he could see that I really wanted a Xterra. It happened that there was a preowned 2013 Xterra that was a weekly preowned special that had pervious been a service rental from the dealership. I got that car and Mike guided me through different options in order to have it fit my budget. Mike was great and I highly recommend him. More

Most HORRIFIC Service EVER!!!! I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all togethe I loved my Altima and so sad that I will no longer own a Nissan car again. This service i have have dealt with made me get rid of Nissan all together. The service is have had was poor, appalling, horrific, unsatisfactory, as well as unprofessional, that includes services center, repairs, and managers. . My car was in the shop every week for five weeks and still my car is not working, and was given back to me in worse condition than it was given to them 3 weeks ago. Not only did it not get fixed but I had to pay money for them to look at it again. So after $3000 later in fixing my car is not sitting in my driveway and can not be driven. I have brought my car there each week first it was the battery, then its was wires, then they replaced the head gasket but then my oil went from full to empty in 7 days due to some work done to the head gasket that they fixed but refused to admit they messed it up and charged be $106 to look at it. The service man called me and said they "half look at it as much as they could before they had to charge me.", how unprofessional is that. Well needless to say my car now needs an engine they say and has a huge cloud of white smoke coming out my tail pipe. It drives worse than it did when I gave it to them after they replace the head gasket. They are not backing up their work they did, nor did they fix my car. This has been the most horrendous service I have ever had. I will never recommend this dealership to anyone. So needless to say I'm an frustrated and beyond mad they you are not backing up your services that they charged me more money each time I bring it to them when it should be guaranteed. According to NISSAN they BACK UP THEIR SERVICES.... Apparently they do not because its still broken. I understand I may be a female but I an not rich nor gullible.. I think they need to check their employees as we well as managers, because they keep this unprofessional service up they will be out of business. After speaking to a manager about this situation he was not helpful at all and said he would look into it and call me back. But guess what he never called back he had his service worker call back with no resolution for the problem. oh and they charge me more money for an issue that still is not fixed. What a nightmare !!!!!!!!!!!!!! More

Overall a very good experience but just short of expectation I was looking to buy my very first car. I decided to buy NIssan Altima. I have approached few dealers and one of my final lists was Kelly Lynnfield. I I was looking to buy my very first car. I decided to buy NIssan Altima. I have approached few dealers and one of my final lists was Kelly Lynnfield. I choose them because they gave me the best price, were very responsive and gave me a clear quote. I was in touch with Ryan throughout and he was very helpful. However, towards the end Ryan and Angela were little not so courteous to me. Because I was talking lot of time to decide( my first car and I had to choose wisely), Ryan and Angela were complaining that I was not serious in buying and I was just using them to shop around, which was not true. Towards the end Ryan intially agreed to discount $100 more dollars from the final price but however flipped his word after two minutes saying the final quote was best price he could offer and I can either take it or buy somewhere else. I already decided to buy from them and I said I will take it. But the way he behaved in the end for $100 totally spoiled my entite experince I had with them. But overall I was satisfied. Josh Citron picked me up from my home and dropped me too. He quickly done my paper work and demonstrated the car features when it was handed over to me. The finance manager was little buy and took some time to process but that was OK. I recommend buying from this dealer. It was a smooth experience buying the car from them. More

Terrible! Do you want to avoid a nightmare, then go elsewhere! The employees at Kelly Nissan and at their Collision Center will lie right to your face without b Do you want to avoid a nightmare, then go elsewhere! The employees at Kelly Nissan and at their Collision Center will lie right to your face without blinking and treat you like your the biggest most gullible dummy ever. The scary part is that the employees that I dealt with here appear to actually believe their own lies, as their so used to doing this day in and day out, its like second nature for these people. If you want peace of mind stay away from Kelly's Dealership. More