Kelly Nissan of Lynnfield

Not the deal I expected I recently leased a 2014 Murano, rolling over my 2011 Murano, which I had leased from Kelly Lynnfield. I made it clear that I did not want any balance I recently leased a 2014 Murano, rolling over my 2011 Murano, which I had leased from Kelly Lynnfield. I made it clear that I did not want any balance due on my 2011 Murano, including excise taxes owed That was confirmed. I was very disappointed to have received a bill from Nissan Acceptance, with a balance due. I would have never agreed to lease the 2014 Murano, if I knew this was the case, as I had extended my 2011 Murano lease to May 2015, I have been leasing Nissans from Kelly for over 10 years, I am very disappointed. Linda Storin More

Great experience! This is my third car from Kelly Nissan. Everything was so easy, pleasant, and pressure-free. I felt like Dan had my best interests in mind and wanted This is my third car from Kelly Nissan. Everything was so easy, pleasant, and pressure-free. I felt like Dan had my best interests in mind and wanted to see me in the right car for the right price. He respected my budget and preferences and showed me a lot of cars that fit what I was looking for, and was *so* patient crunching numbers for me on different options. When I made up my mind, the dealership detailed the car for me on the spot, switched over my plates, walked me through the call I needed to make to insurance, got my new registration and inspection sticker for me...and just like that, I drove off in my new car! More

excellent Went in there thinking it was going to be a wasted of time, but everything turn out to be great, the price whats right and the people there are very f Went in there thinking it was going to be a wasted of time, but everything turn out to be great, the price whats right and the people there are very friendly. One of the best dealer i ever been to More

New Rogue I worked with Glen and he was helpful and worked quickly to get us what we wanted. I would recommend him and the dealership as a whole. I worked with Glen and he was helpful and worked quickly to get us what we wanted. I would recommend him and the dealership as a whole. More

Great Experience I'd like to write a quick thank-you note to the team at Kelly Nissan in Lynnfield. I especially want to thank Corey who helped me through the entire p I'd like to write a quick thank-you note to the team at Kelly Nissan in Lynnfield. I especially want to thank Corey who helped me through the entire process. Even when I made some last minute requests he was able to get it done. They do a lot of business, but somehow make you feel like you're the most important person on the lot. I'm very happy with my car and with the professional treatment I received. More

Best Dealership Around "just sayin!!" I worked with Kelly for the first time. It was a great experience thanks to Corey Ragusa. I didn't feel the pressure of the Typical salesperson. It I worked with Kelly for the first time. It was a great experience thanks to Corey Ragusa. I didn't feel the pressure of the Typical salesperson. It was like dealing with family.....I switched to Nissan and am proud to say that the nissan rougue is the best driving car I have had. I spent a total of 4 hours with my salesperson to find the right car and the right price and it was all worth the wait!! I'm proud to say go see Kelly and Corey!! Thanks to all the sales managers and the appraiser of my car. Good luck to all and Happy Holidays!! More

Best Experience Ever! I'll never go anywhere else for a car! I used to dread shopping for cars until this past experience! Glen was absolutely amazing...he listened to us I'll never go anywhere else for a car! I used to dread shopping for cars until this past experience! Glen was absolutely amazing...he listened to us and didn't try to pressure us into something more...very down to earth and great at what he does! More

Be careful with these guys I brought specific concerns to Service Writer: Chris Kielbasa regarding a humming noise coming from the rear of my 2008 Altima. I had self diagnosed I brought specific concerns to Service Writer: Chris Kielbasa regarding a humming noise coming from the rear of my 2008 Altima. I had self diagnosed the issue based on internet research as: rear bearing or hub issues. I dropped my car off early. I was called back fairly quickly by Chris who said, it was actually not the back wheels, rather a front hub issue. This Hub would need to be replaced. $220 part, $265 labor. Because he's a nice guy, and I also agreed to change all 4 brake pads, he took 10% off. Here is where the problems start. To be fair, this was my first bad experience with this particular dealership. This was also the first time I worked with Chris. I was told my car would be ready to be picked up by mid afternoon. I called around that time for an update and he said it was almost done and would go check. He said he'd call me back in 2 minutes. After an half hour of no call, I took; almost done at its word and was dropped off. Once there, Chris told me he had other people come into his office, that's why he didn't call back. The car would need another hour. Great. 1 1/2 later, I get my keys. Chris told me a subtle noise was still coming from the back, but this was likely based on low tire tread. (He offered to quote me for tires) Everything else checked out fine. Guess what: The noise was the exact same! SO maybe it was the tires all along. $500 later for 4 new tires, the noise is still there. I called Chris back (no one from Nissan reached out to check on the work) and I asked him specifically what work was done. I was kind on the phone. His response was, it's on the slip I gave you. We replaced the front wheel hub. When I said, the noise hadn't changed, his response was; well it could be a lot of things. Chris... If you're reading this... That is why I brought my Nissan to a Nissan dealership in the first place with a specific concern. I expected a full, inspection of the rear of my car. Perhaps a test drive pre and post. I received a post service survey and expressed these same concerns. No call back from the dealership. Instead, I received a second email saying; Thank you for choosing KELLY NISSAN OF LYNNFIELD, INC. Your recent survey feedback indicates we may not have met all your expectations during your recent visit to our dealership. This type of feedback is important to us as it provides an opportunity for us to improve the customer experience. Your Service team at KELLY NISSAN OF LYNNFIELD, INC wants to ensure that we have addressed any concerns you have raised. Please indicate if we have appropriately addressed your concern. What??? Please indicate if we have appropriately addressed your concerns? You did nothing. Final words: I am extremely disappointed with the service I received and the way I was treated as a frequent customer. I will not be bringing my Pathfinder or Nissan back to this location. More

Amazing experience I have got two cars from the same showroom. Their sales perspective is amazing and I would certainly recommend this showroom. Unlike other showrooms I have got two cars from the same showroom. Their sales perspective is amazing and I would certainly recommend this showroom. Unlike other showrooms I have visited, we were treated very good. Most importantly, the sales person went through the features of the car in this November cold. And I liked their positive approach. More

"easier than I expected" My wife and I did not look forward to car shopping,we ended up going to six showrooms, after narrowing it down to two we chose Kelly Nissan of Lynnfie My wife and I did not look forward to car shopping,we ended up going to six showrooms, after narrowing it down to two we chose Kelly Nissan of Lynnfield. It was close but we chose this dealer for mostly two reasons, the car itself the Murano and the salesman we luckily ended up with Mike Simon who made the experience a lot easier than expected.He was courteous,knowledgeable and gave us all the time we needed. Next we met with Ray Ferguson to close the deal, another part of car buying I dread but he made it fairly easy and did his job well. Thank you Mike and Ray. I just hope my future experience with the service dept. goes as well which I will relate in a future review Mike D More