Kelly Nissan of Lynnfield

A great experience My son was in an accident on Mother's Day! The car was totaled but thank goodness he was ok!! I needed a car ...I stopped at Kelly Nissan to see Dann My son was in an accident on Mother's Day! The car was totaled but thank goodness he was ok!! I needed a car ...I stopped at Kelly Nissan to see Danny Sicari but he just left for the day so I met with Brad Viglione. Brad answered all my questions & about an hour later I walked out of Kelly Nissan with a lease agreement in hand! The next day all was taken care I did not have to do a thing except pick up the 2015 Nissan Altima. Working with Brad was painless & easy , I was treated with respect and did not feel I was taken advantage of. I have never purchased or leased a car without the help of another so this meant a lot to me. I will and have recommended Kelly Nissan , Brad Vigilone & Danny Sicari to anyone interested in leasing or purchasing a Nissan. By far the service , professionalizm & overall experience was excellent! More

Fast & Easy! My car died out of the blue one day so I was under pressure to get another car quickly. So I went into Nissan spoke with Brad Viglione and the next da My car died out of the blue one day so I was under pressure to get another car quickly. So I went into Nissan spoke with Brad Viglione and the next day I drove home with 2015 Nissan Rogue. It was so simple, Brad did everything for me and called me when it was ready to drive home! Overall AWESOME experience and I'm loving my new car More

Outstanding Service - Great Buying Experience The past month has been absolute mayhem attempting to find a car dealership that was a proper fit for myself. We had multiple dealerships across Bosto The past month has been absolute mayhem attempting to find a car dealership that was a proper fit for myself. We had multiple dealerships across Boston calling us and trying to throw different vehicles at us that was in their best interest. Once we began speaking with Mike Simon and John Celesk at Kelly Nissan of Lynnfield, we noticed that there was one major difference. Both of them were making sure that whatever they had to offer us was in our best interest. It's not everyday that you come across a dealership that has such strong team efforts to make sure the buyer has the best experience possible. I definitely recommend Kelly Nissan of Lynnfield! More

service call I was very satisfied with my service experience starting with the online appointment setup right through checkout. The staff was curteous, friendly I was very satisfied with my service experience starting with the online appointment setup right through checkout. The staff was curteous, friendly and helpful. Costs for the service were reasonable. More

FABULOUS SALES TEAM. Just leased a second vehicle for our household and Adriano was super friendly and very helpful in deciding what vehicle we should get. Carl in financi Just leased a second vehicle for our household and Adriano was super friendly and very helpful in deciding what vehicle we should get. Carl in financing was equally friendly and helpful also. It was actually fun getting a new car at Kelly thanks to people like Carl and Adriano. More

Awesome Experience My families experience was above and beyond what we expected! My mother went in with the expectation of just looking around at used Altimas and not re My families experience was above and beyond what we expected! My mother went in with the expectation of just looking around at used Altimas and not really in the mind set of making a purchase. However, Samuel came along and asked us if we had any questions and we started talking about one of the new 2015 Rogues and he explained all the details to us and even got us a great deal when we traded in our old 2009 Rogue. My mother was HAPPY that she walked away with a new car for an amazing deal and it was all thanks to Samuel for being so willing to help us and make sure we were satisfied. He is a great employee and left a great impression on me and my family! I would totally recommend anybody to go to this dealership and get help from Samuel. More

100% Class I've been a customer for years and recommend this dealership to friends and family. From the sales staff to the finance department and the maintenanc I've been a customer for years and recommend this dealership to friends and family. From the sales staff to the finance department and the maintenance team, Kelly's service is top notch. I put my money where my mouth is - I bought my last car from this dealership and I'm leasing one as well! More

Rude Service Associate( Jack), Rude Cashier(Susan) My vehicle was in the shop for 4 days and not complete when promised. More work done on vehicle than needed, and the quality of the workmanship was po My vehicle was in the shop for 4 days and not complete when promised. More work done on vehicle than needed, and the quality of the workmanship was poor. I have been a Nissan owner for 20 plus years. The service representative was rude, did not listen to concerns, and was very opinionated and condensational. He did not call me when the vehicle was promised, several call to him I was placed on hold and not responded to in a reasonable time frame. The price of the repairs where not communicated. More

Excellent Service and Friendly Professional Atmosphere I had an oil change on my 2010 Nissan Rogue on May 21, 2015. I am planning to drive to Canada next week and wanted the car checked over for the long t I had an oil change on my 2010 Nissan Rogue on May 21, 2015. I am planning to drive to Canada next week and wanted the car checked over for the long trip. Roy Sletterink was the service person who helped me. After inspecting my car Roy let me know that I needed to have the engine drive belts replaced. He explained to me the problem, quoted the price and let me know about how long it would take to replace them. Roy was so efficient, friendly and clearly does his job well. I was so happy to have such a pleasant gentleman help me. More

A MOST HORRIFIC EXPERIENCE AND A COMPLETE WASTE OF MY TIME! I went to this dealership because I wanted to purchase a brand new 2015 Nissan Frontier SV. I worked with a salesman by the name Gabriel Cortes who w I went to this dealership because I wanted to purchase a brand new 2015 Nissan Frontier SV. I worked with a salesman by the name Gabriel Cortes who was helping me with the transaction. I had test drive the vehicle on the same day and decided to go through with the purchase. I mentioned that I would like to trade in my 2004 Nissan Xterra, which I had checked with 3 reputable sites and was quoted a trade in value of a minimum of $4650. Gabriel had one of his manger appraise my Xterra and they came back to me that they valued my car at $3000. At this point, I told them that they were low balling me and we went back and forth. A sales manager John Celesk got involved and even though I was not happy about it, we reached an agreement to have my car be traded in for $4000. After that, Gabriel discussed what kind of options or upgrade I would like with the 15" Frontier and I mentioned I would need it to have a hitch, remote starter, and bed liner which amounted to $1400 extra on top of the price of the truck. He mentioned briefly about a value package that might included some of these features and I asked him if we can go back some time to discuss in detail what the package include but he never did. I was then brought to a finance manager name Carl Tagliamonte to discuss how I would pay for the vehicle. I told him that I could pay $1000 for deposit by check, $5000 on each of my 2 credit cards, and the rest by check. Carl collected the $1000 check deposit and ran my 2 credit cards supposedly for $5000 on each. He came back and wrote the difference of how much is left I needed to pay on an envelope for a little over $16000 and mentioned that I could pay this with a personal check. Gabriel came to escort me back and told me the vehicle with the 3 upgrades would be available by Thursday or Friday morning at the latest and anytime between then, I could come back to pay the difference. I left that day and a couple of hours and I realized that Gabriel never went over in detail what the value package consists of so I did my due diligence and researched online what it was. The value package is for $1900 and it includes 13 upgrades. Of those 13 upgrades, it included the hitch that I needed and a sprayed on bed liner coating which was even better than the hard plastic bed liner that I had previously discussed with Gabriel. I immediately called Gabriel back and mentioned that he never discussed the value package with me and had he did, I would have opt for the package instead of just getting 3 upgrades even though I would have to pay $500 more and opt out from having the remote starter. He said he thought it would be more convenient for me to have the truck that have in stock and add the 3 upgrades with that instead of getting a truck with the value package from another dealership or warehouse and I would have to pay more. I insisted that I wanted more bang for my buck and it would have to be the Frontier with the added value package. He called me later and told me that he found one in stock at another affiliate dealership and he could bring to his dealership tomorrow to complete the sale if I come in to pay the difference. He said that I would need to go over the difference with Carl and get a new invoice at 1:00pm and the truck would be ready for me by 5:00pm. I showed up the next day at 12:55pm and saw Gabriel but Carl was no where to be found. I waited around as Gabriel was reviewing the transaction I made with Carl yesterday and he asked for the receipts that was given to me. I gave it to him and we found out that Carl only ran $500 on each credit cards. I told him the details of the transaction that Carl told me that he would run $5000 on each card and I can pay the difference with a personal check. Gabriel then told me he was not sure why Carl would do and say that because the dealership's policy are they can only charge a maximum of $3000 per card and I would need to off the purchase with the cashier's check. At this point, I was very upset because not only has it been 1 hour and Carl is not here, I have been given completely different information and if they could only process $3000 on each card, I would need to go back to my bank, transfer enough money to pay off the truck, get a cashier's check for the exact difference amount, and I would need to discuss all this with Carl first before I could even do all that. After waiting a total of an hour and a half, Carl arrived and approached me and asked, "Is there something that you want to talk to me about?" I responded back, "Is there something you want to talk to me about because I do not know what the xxxx is going on here!" We went into his office and I told him that I've been waiting since 1:00 and it's now 2:30, I find out that you only charged me $500 on each card when it was suppose it be $5000 per card even though your policy is you can only charge a maximum of $3000 a card, and now I'm told I would need a cashier's check to pay the difference which means I need to go back to the bank and also transfer money around. Carl told me that he was not sure why I was told to come in at 1:00pm because he starts his shift at 2:00pm. If there were any mistakes here, it would be that I was given the wrong time and the person that processed my credit cards entered the wrong amount $500 instead of $5000 on each card. He would honor what he said yesterday, he would charge each card $5000 and I could still pay the difference with my personal check. I was still upset at the point because of the time I waited, miscommunication, and different information that was given but I decided to push my emotions back just so I can complete the transaction and be able to get my new truck and head off to my job in the evening. After spending another hour and a half with Carl, I finalized the payment him and called my insurance to transfer my car policy to the new truck. I met Gabriel, who I was still upset with by the whole process, and he told he will go to the other dealership now to get the Frontier with the value package. He brought the truck around 4:30pm and said that the crew would need to clean and detail the car which would take not more than an hour. After he left to put in the order the detailing, I did a brief inspection of the truck to make sure it had all the features of the value package and caught a minor scratch on the right fender of the truck. When Gabriel came back, I brought this to his attention and he assured me that during the cleaning, they would be able to buff out the scratch. He told me that I would not need to wait around and I could go out and grab a bite and come back and I did so after having waited so long. I came back and Gabriel brought the truck out and I did another inspection again and to my surprise, not only was the scratch I pointed out still there, I found 2 other scratches of which one faint scratch was on the right head light and an very noticeable scratch was on the front bumper. I brought all these to his attention and told him I've been very upset by this whole experience and today has been one big disappointment after another. He reached out to the general manager name Steve Vitale. Steve came out and I pointed the scratches that I found. He said that he could barely see the one that was on the fender and the one on the head light, he couldn't see that at all if I had not pointed out to him. Gabriel insisted that the scratch that I found on the fender was not even a scratch and it was tape from the plastic they used to cover the truck. I argued how that can be tape if I'm rubbing my finger on it and it does not go away. At this point, Steve asked me would I would like to do. I told him, I would like for him to address these problems because I came here to by a new car and I don't expect to find these little surprises when buying a new car. Steve then insisted that I was being unreasonable because maybe I was too much of a perfectionist. He said 2 of the scratches are very minor and the one on bumper which was more noticeable is something a month from now, I could get from driving on the road and a pebble flies into it. I told him, if that is the case, I could accept that because that would be something that was incurred after the purchase and was made either by me or something out of my control but I'm here right now, I brought these defects regardless of how little they find it to their attention and expect them to address it. I also said that they would probably love it I complete the deal right now, drive off of their lot, and make these problems my problem but I do not want to make it my problem and want the dealership to take care of it. Steve still insisted that I was being unreasonable and that he could have his crew buff out the scratch on the bumper and I can accept the car as it is or I can have my money be refunded. I told him that I could live with the scratch on the fender and headlight, but the one on the bumper I could not accept. I asked him he could he replace the bumper. Steve said could he do it, "Yes," would he do it, "No." I said in disbelief to him, "Wow, I've seen the extent of your customer service." I told him, I've been waiting since 1:00 when no communication of the correct schedule was given making me wait more than an hour, the wrong information of payment and processing was given to make me irate, the brand new truck I was expecting has scratches on it which they will not take care of, I was given the expectation that I would have the truck by 5:00pm and we're an hour and a half over it which is making me lose money at work, and on top of that I'm being told that I am unreasonable. At this point, I told Steve that you can be sure to expect a bad review from me because there has been a lack of accountability and ownership on your part. Steve then said at this point they do not want to do business with me and would refund me my money. I saw no further point in discussing this matter with them since they were clearly lacking in assistance or ownership. Steve brought me to the showroom floor of their dealership and told me to wait as he process the refund. As I sitting in their showroom, I was staring one of the signs that had as being award winning and voted for being #1 in customer service and thought to myself what a complete load of hog wash. Steve processed the refund and I left there very disgruntled because of the amount of time I wasted and false expectations that was given. I can honestly say that I will be coming back to Kelly Nissan of Lynnfield and would not recommend anyone to have any dealings with them. They are more driven by completing their sales and their customer service skills are few and far in between. More