Kelly Mitsubishi
Emmaus, PA
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Easy to work with! Was ready for the typical hardball dealer approach... not necessary here. Great to work with. Joe Brader knew the Outlander features and answered any Was ready for the typical hardball dealer approach... not necessary here. Great to work with. Joe Brader knew the Outlander features and answered any questions easily. I did my homework on this vehicle and had been to other dealers. Joe was substantially better than all others. Will return for future purchases. More
Felt like family not sales Thank you so much Jason you really are a life saver you we're so great to me my mom n husband you really made my day with coming threw Thank you so much Jason you really are a life saver you we're so great to me my mom n husband you really made my day with coming threw More
Better late than never Bought my 2016 Lancer Gt a few months back and couldn't say enough good things about my experience. The process was very quick and painless and the m Bought my 2016 Lancer Gt a few months back and couldn't say enough good things about my experience. The process was very quick and painless and the most pleasurable car buying experience I have had and will def recommend to others looking for vehicles. More
Friendly guys, great car. The guys at Kelly Mitsubishi were super helpful during this process. Mike, Jason and Chris were a great team. Joe Keller got us into the dealership af The guys at Kelly Mitsubishi were super helpful during this process. Mike, Jason and Chris were a great team. Joe Keller got us into the dealership after we inquired online. We were unable to get in for another week or so, and he gave us some time and followed up with us when he knew we were available. Mike did an excellent job of explaining the differences among the new and used outlander sports, and was also patient with us as we checked out some of the other vehicles on the lot. Jason was super helpful and stepped in to help us out when picking up the car and signing all the paperwork. He sat with us and explained all the different features of the vehicle that we bought. Chris did a great job of working with our budget and helping us feel welcomed throughout the process. As a whole, I never felt rushed and the whole team was very laid back and understanding of our needs. I would definitely recommend this dealership to a friend. For anyone interested in an AWD vehicle, the outlander sports AWD are great buys for the price point. More
Thanks Jason! Jason did a great job highlighting the features of the 2016 Outlander and was extremely responsive throughout the sales process. We were able to negot Jason did a great job highlighting the features of the 2016 Outlander and was extremely responsive throughout the sales process. We were able to negotiate a very good price on our SEL model, and the entire transaction went very smoothly. We expect this vehicle will provide our family with many years of reliable service, and we will certainly be stopping back to say hello and take advantage of the Kelly perks such as free car washses, wiper blades, inspections, etc. More
Our new Lancer Joey was a great help when it came to picking out a safe reliable car for me and my soon to be husband. I have loved driving our new car since we boug Joey was a great help when it came to picking out a safe reliable car for me and my soon to be husband. I have loved driving our new car since we bought it. More
compassionate Amazing , helpful never felt more comfortable makes you feel like he's been you're best friend half your life looks for the best why to Amazing , helpful never felt more comfortable makes you feel like he's been you're best friend half your life looks for the best why to help you with any concerns. More
Roller Coaster Ride Recently went in to talk with the manager about buying my current Mitsu Sport. I was overdue for the 60,000 mile check. Had wonderful start, just like Recently went in to talk with the manager about buying my current Mitsu Sport. I was overdue for the 60,000 mile check. Had wonderful start, just like the excitement of anticipating a great coaster ride. They let me take a 2016 home because we didn't have time to finalize paperwork same day. Loved being able to try it out and have time to think. Went in the next day to finish paperwork and everything was changed from what we talked about .That felt like the scream while going down hill. I told them I changed my mind and wanted my 2011 back. While I was waiting for them to get it, the manager and the salesman were very concerned about what happened and what they could do to fix it. They let me take the new one home another night and promised to have everything ready for next day pick up. True to their word they had all the paperwork ready to sign and showed me all the new updates, synced my cell for me and I was off. I had mentioned a struggle with trying to decide lease over purchase because I wanted tinted front windows more than anything. They felt so bad about stressing me out and upsetting me, that as an apology, they offered to pay for the window tinting. That was enough for me to know they really were listening, and wanted to begin a relationship that would take us forward. That was like coming back into the docking area where you get off the coaster with the biggest smile on your face cause the ride was far more than worth it, and better than I thought, and even exceeded my expectations. Thank you Chris and Louie, you made a friend for life. My particular situation involved a 1,000. service bill and 1,000. loan balance to buy which they did and still managed to keep my payment affordable. I will be telling anyone I meet to consider Mitsubishi when looking for a car. More
Used car buy This was a good experience. The salesman (Efain) was very helpful. It was easy and painless. He was knowledgable and everything was explained very wel This was a good experience. The salesman (Efain) was very helpful. It was easy and painless. He was knowledgable and everything was explained very well. More
Stress Reliever.. After my 2005 Silverado was totaled by a hit and run, I was on a very short time line to find a new truck. David showed me a 2011 with low miles that After my 2005 Silverado was totaled by a hit and run, I was on a very short time line to find a new truck. David showed me a 2011 with low miles that fit me perfect, and took a ton of weight off my shoulders by returning my rental and getting me out the door with confidence that I got the vehicle I was looking for, and most importantly the price I was looking for. Its tough dealing with insurance claims, rental agencies, and with a hit and run, the police....but David made it very easy for Me and my family to get some peace of mind with a certified used vehicle.. More