Kelly Mitsubishi
Emmaus, PA
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Amazing experience and Thank you I owed more on my car than what it was worth. When I went into Kelly's I was going to look at used car, I never would have thought I would be able to I owed more on my car than what it was worth. When I went into Kelly's I was going to look at used car, I never would have thought I would be able to get a new car. Micheal was very honest and upfront with me about everything. He went up and beyond to do everything he could to get me into the car I really wanted. When I had giving up hope thinking I couldn't get a Outlander sport because the negavite equality I owed on my car. He called and got me into a brand new 2015 Outlander sport. He kept working on every way he could take to get me into the SUV. It was like 2 weeks but he never gave up. I had tears come outta my eyes when he called and told me he got me into a brand new 2015. I had giving up thinking I couldn't do anything because of the negivate equality, but he never gave up on me and did anything he could to get me into the SUV I really wanted. He is a amazing sales person to work with and would go up and beyond to make a customer happy. I would truly recommend this dealership!!!! More
I had a very pleasant and informative experience Joe was very informative and had my needs in a vehicle as his priority. He was very patient and informative. Spent time showing me everything in my Joe was very informative and had my needs in a vehicle as his priority. He was very patient and informative. Spent time showing me everything in my car and made sure I felt comfortable before leaving. Also, any phone calls or texts to ask questions, he responded within minutes. So my experience was very relaxing and exciting. More
Great Experience Everyone was so helpful and patient. I am so thankful for the amazing customer service. Joe went above and beyond to get me in a new car. I love m Everyone was so helpful and patient. I am so thankful for the amazing customer service. Joe went above and beyond to get me in a new car. I love my new Outlander!! More
Kelly is great and so is Joe Brader I just bought our second car from Kelly and our second car with Joe Brader. He never had to pressure the sale because he was just so knowledgeable ab I just bought our second car from Kelly and our second car with Joe Brader. He never had to pressure the sale because he was just so knowledgeable about the cars and their features he let the cars sell themselves. That just makes the whole experience so much better and stress-free. We don't need another car for a while now, but when that times comes I know exactly where I am going and who I am looking for when I get there. More
Great Car Great experience! I like my 2016 Lancer SE. Joe was great to work with. I would go back again in the future. First time I felt the dealer was there to Great experience! I like my 2016 Lancer SE. Joe was great to work with. I would go back again in the future. First time I felt the dealer was there to help. More
Very helpful salesman Jason was very helpful and knowledgeable of the Outlander. He was also very polite and was not pushy. He took the time to answer any questions about Jason was very helpful and knowledgeable of the Outlander. He was also very polite and was not pushy. He took the time to answer any questions about the car More
New Outlander SEL Purchase, Thank you Joe! I researched many different cars because I needed one with 7 seats. I bought my very first new car from Kelly back in 90's and that is why I went bac I researched many different cars because I needed one with 7 seats. I bought my very first new car from Kelly back in 90's and that is why I went back. I loved my eclipse and the service department was fantastic to me back then. The first person to great me at the door was Joe Brader and I felt comfortable with him right off. We went for a test drive and talked numbers and I left. I went to other dealerships and met with other salesman and came right back to Joe. Kelly gave me the best deal on my new outlander and Joe did an amazing job showing me every feature. He even answered all my 9 year old questions, my kids loved him! Thanks for another great buying experience Kelly and Joe! More
Thank you REVIEW UPDATE: On October 6, I met with Jim Barndt. It was a very positive meeting. Jim was able to address all of my concerns in a very satisfactory REVIEW UPDATE: On October 6, I met with Jim Barndt. It was a very positive meeting. Jim was able to address all of my concerns in a very satisfactory manner. Based on this interaction, as well as assistance from Michael Muniz, I would definitely consider doing business with Kelly Mitsubishi again in the future. My appreciation to Jim and Michael for their understanding, patience, and willingness to go above and beyond to help a customer. I purchased a 2016 Mitsubishi Lancer on 1 August 2016. When I first visited Kelly Mitshubishi, the sales consultant and sales manager were friendly and professional. Unfortunately, none of the in-stock vehicles had the exact options that I was seeking. However, after a few more days of car shopping, I returned to Kelly with the hope that they might be able to secure a car that was closer to what I was seeking. Rather than working with me to secure a vehicle with the features that I truly wanted, I felt pressured to purchase a car that was in stock that was "close" to what I wanted. Regrettably, I gave in. The car was dirty when I drove it off the lot (with even leaves in the trunk area). Subsequently, I found small blobs of tree sap over the car. The tree sap had eaten into the clear coat. Kelly's solution was to wet sand the affected areas. So great - I had a car two days old and the clear coat was sanded down to hide damaged areas! Within a few weeks, the car developed a loud clunking sound in the trunk area. I called the service department. I had to wait several days before an appointment could be scheduled. Problem turned out to be a module that was not secured. The solution was a fix with double-sided tape. So twice within one month, the car had to go back to Kelly! The clear coat has been thinned in areas by sanding and a banging module was fixed with double-sided tape! On August 29, I sent the sales consultant an email to express my dissatisfaction with my purchase. While I didn't expect any significant action, I did expect the courtesy of a reply. There was no reply. On September 1, following my trip to Kelly's service department, I went into the Mitsubishi showroom to speak with the sales consultant and sales manager about my dissatisfaction with the car and the lack of reply. I was told that it was the sales manager's day off and that the sales consultant was in a meeting. I left my name, phone, and email address. On September 12, I sent a letter to the Dealer Principal explaining my experiences. To date, I have had absolutely no response from any of these individuals. More
Pete made my first car purchase very easy going! Pete and his team made buying my first car a great experience! The moment I stepped foot onto Kelly Automotive Group I felt that I was in good hands c Pete and his team made buying my first car a great experience! The moment I stepped foot onto Kelly Automotive Group I felt that I was in good hands considering I had gone to multiple dealerships beforehand. Pete and Will (his manager) really listened and were able to bring the price of my Dodge Nitro down to my range as well as my interest rate. He answered every question that I had in the best possbile way. I felt like I was family because of the excellent service I received. I went in thinking that I was going to be in the dealership all day long but Pete expediated the process and gave me exactly what I wanted. A couple days later Pete still cared enough and gave me a call to see how things were doing and to schedule my free car wash :-) I definitly recommend Pete as your next sales consultant because of his honesty and desire to help you to the best of his ability. More
A Repeat Customer It was indeed a pleasure to deal with Louis again ( I purchased a previous Mitsubishi with him), Louis was very helpful-knows the product and worked c It was indeed a pleasure to deal with Louis again ( I purchased a previous Mitsubishi with him), Louis was very helpful-knows the product and worked closely with me throughout the buying process. Louis was focused on me getting and being satisfied with my choice, A 2016 Mitsubishi Outlander Sport SE. Also a thank you to Christopher in Sales Management for all o his help. More