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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
323 Reviews
Call Service Center (781) 678-7436

323 Reviews of Kelly Jeep Chrysler - Service Center

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October 01, 2021

This was our first service visit with our 2021 Jeep Compass. The Service Advisor after reviewing our requests let us know it would take about 90 minutes to complete the work. The Service Department is More

by tremonte03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Irving
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Oct 12, 2021 -

Kelly Jeep Chrysler responded

We are so happy to hear that! It is great that your first visit went so smoothly and that both you and your new Jeep Compass were well taken care of! We're glad that you also had the opportunity to work with Colby and that he was so helpful and friendly. We really appreciate you taking the time to share this with us! If there is anything else we can do for you, please feel free to reach out!

Oct 12, 2021 -

tremonte03 responded

Thanks again for outstanding service

September 27, 2021

Reuse kept me updated the e tire time. For me a great discount. He’s awesome More

by nancischifino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2021 -

Kelly Jeep Chrysler responded

That is great to hear! We are happy to know that you had the opportunity to work with Reise and that he took excellent care of you! We really appreciate you taking the time to share this with us!

September 20, 2021

Very pleasant and efficient use of my time. Surprisingly Very pleasant and efficient use of my time. Surprisingly they washed my car and windows! More

by ppppjr61847
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2021 -

Kelly Jeep Chrysler responded

That is great to hear! We're glad that both you and your car were well taken care of and Reise was so helpful! We really appreciate you taking the time to share this with us!

September 20, 2021

Brought my new jeep in early for first oil change. Later that day I noticed oil dripping on ground. Brought it to nearest local shop and found oil spilled from top of engine all over and in every crevice of More

by Sdonovan789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2021 -

Kelly Jeep Chrysler responded

We are very sorry for this, we would like to clean your vehicle and provide you with a loaner for the day while we do so. We can pick yours up at home or work at your convenience. Please let us know when and we will make it happen. The easiest way to reach me is at briank@kellyauto.com. Again I’m very sorry for our mistakes and the mess it caused. Brian Kelly

September 13, 2021

Great service department! Malena is wonderful! Service technicians are the best. Bought and service my Grand Cherokee More

by MS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melina Custovic
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Sep 14, 2021 -

Kelly Jeep Chrysler responded

On behalf of Melina, thank you! We're pleased to know that you had such a great experience and that Melina took excellent care of you and your Grand Cherokee! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Melina as well as the rest of the service department!

August 16, 2021

25 words is not enough Poor customer service both times 25 words is not enough Poor customer service both times I saw reise made an appointment for today at 8 am had my car until 5 pm Nothing done Att More

by Pattywadman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reise Turransky
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Kelly Jeep Chrysler responded

Hi Patty, we are sorry to learn about this. Please feel free to reach out to us directly at 781-581-6000 so we can look into this further. Thank you!

Aug 17, 2021 -

Pattywadman responded

i made this appt awhile ago my rear defroster wire came off the window and i wanted it looked at and also there is a panel that sits on the driver side seat i dropped it off and i called twice and the adviser was very rude and told me that there were cars sitting there for two weeks what does that have to do with me. I wanted the car fixed and if they couldn't then why keep the car all day and tie me up. I had to walk up to kellys which is 1.5 miles both ways. the adviser was very abrupt and rude. i stopped by saturday to make sure i had the appt. because i booked it a month ago and specifically took the day off. very disappointed he was there also saturday and very rude

August 09, 2021

Excellent experience with the service department. Very friendly, efficient & professional! I will definitely be back the next time my car requires service. More

by asd01908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2021

I I I I I I I I I I I I I I I I I I I I I I I I Flawless More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2021

My second Jeep from Kelly Jeep in Lynnfield, MA. My salesman Josh Eckstein was excellent. He helped me find just what I wanted. - John Savage More

by John S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Eckstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Duncan
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May 12, 2021 -

Kelly Jeep Chrysler responded

Hi John! We are happy to know that you had the opportunity to work with Josh and that he was so helpful! Thank you for taking the time to share your experience with us!

April 21, 2021

From the day we purchased our vehicle till the day it had to be serviced, Moses has provided top notch customer service. He is a real asset to Kelly Jeep. More

by Esmeralda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moses Johnson
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May 12, 2021 -

Kelly Jeep Chrysler responded

Hi Esmeralda! We are happy to know that Moses took excellent care of you and your car! It is great that from day one, he has been more than helpful and attentive. Thank you for taking the time to share this with us!

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