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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
322 Reviews

322 Reviews of Kelly Jeep Chrysler - Service Center

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February 14, 2022

This has been my dealership for my last four Jeep vehicles. While I think they should show more loyalty to repeat customers in the sales process, my experience with the service department and staff More

by amastr6336@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melina Custovic
January 25, 2022

took vehicle for oil change and tire rotation. excellent service. my vehicle was taken in very quickly. More

by warriorpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ilya Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
January 06, 2022

You can buy a car anywhere today, my family and I have bought 7 cars from Kelly Jeep! The reason is SERVICE, from top management to the yard person in the service department. Every person at this dealersh More

by fwhitcomb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby
Jan 14, 2022 -

Kelly Jeep Chrysler responded

Wow we certainly appreciate your loyalty!! It means a lot to us knowing that you continue to experience excellent service and that everyone you have worked with taken excellent care of you and your Jeep! Thank you so much - if there is anything else we can do for you, please do not hesitate to reach out!

January 04, 2022

Reise was my Service Advisor. I Did not have a service appointment however Reise treated me as though I did. He is professional and polite.My Grand Cherokee Overland was serviced in the time and for the More

by canslono
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Kelly Jeep Chrysler responded

That's great to hear! We're glad that you had the opportunity to work with Reise and that he took excellent care of you and your Grand Cherokee! We will be sure to pass this along to Reise!

December 18, 2021

Great customer service and left my Jeep running like new very happy with the service. More

by Isabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melina Custovic, Moses Johnson
Jan 14, 2022 -

Kelly Jeep Chrysler responded

When you're happy, so are we, Isabel! Thank you so much for taking the time to share this with us! If there is anything else we can do, please do not hesitate to reach out!

December 07, 2021

I dropped my jeep off for a routine oil change and Reise had the vehicle done sooner then expected. The service advisor always goes above and beyond. More

by Jospin0515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2021

I was there at 8am for oil change and tire rotation. To my surprise at about 8:45 my gladiator was all washed and parked out front... great service experience... More

by Djkakleas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melina Custovic, Niko Qirjazo, Moses Johnson
November 24, 2021

Was recommended to replace sparkplugs for $822 on my Jeep Grand Cherokee even though I had done it myself two days earlier and letting them now when dropping the car off. Wheni declined they came back offeri More

by PR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg
Nov 26, 2021 -

Kelly Jeep Chrysler responded

Thank you for sharing your feedback about your visit. We would like an opportunity to hear more about why the vehicle was brought into our service department and what happened . Please call us at 781-581-6000 and ask for our general manager Andrew.

Dec 14, 2021 -

PR responded

Hi Kelly Jeep, I spoke with Mr. Taransky in the end of November and he would come back to me the very next day. I have not heard back from him since. Please share an update.

November 16, 2021

Excellent service from the moment I drove into the service center… knowledgeable, responsive and fast. More

by Jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reise Turransky
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2021

This was our first service visit with our 2021 Jeep Compass. The Service Advisor after reviewing our requests let us know it would take about 90 minutes to complete the work. The Service Department is More

by tremonte03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby Irving
Oct 12, 2021 -

Kelly Jeep Chrysler responded

We are so happy to hear that! It is great that your first visit went so smoothly and that both you and your new Jeep Compass were well taken care of! We're glad that you also had the opportunity to work with Colby and that he was so helpful and friendly. We really appreciate you taking the time to share this with us! If there is anything else we can do for you, please feel free to reach out!

Oct 12, 2021 -

tremonte03 responded

Thanks again for outstanding service

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