Kelly Jeep Chrysler - Service Center

Customer Service Rep was nice...commented how clean my car was and was impressed. Very friendly. Can't say the same for the level of work they performed. Shotty work. Overcharged for a part that didn' car was and was impressed. Very friendly. Can't say the same for the level of work they performed. Shotty work. Overcharged for a part that didn't fix my problem. Didn't check my transmission fluid when that was my main problem. Never fixed my problem. Pretty much told me that I should just buy a new car from them rather than fixing this one. Probably the worst service experience I have ever had. Spoke to the manager and he was yelling at me and saying that said certain things to the Rep, that were never said. Things that I asked to be addressed, were never addressed. Also, when they took off my dashboard panel to replace the TCM (which they said would 99% fix my problem), they disconnected my trunk release...when I asked why my trunk wasn;t working, they told me, "It's not our problem, the switch probably went." I pulled off the cover and behold, the switch had been disconnected, but they wanted to charge me to look into it. More