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322 Reviews of Kelly Jeep Chrysler - Service Center
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September 09, 2015
Kelly Service Department I always find the service is done correctly and promptly. Artis explains everything thoroughly on what needs to be done and what services are not nee I always find the service is done correctly and promptly. Artis explains everything thoroughly on what needs to be done and what services are not needed at the time. Artis always keeps you informed. He does a great job. More
by D.MYPT
Verified CustomerEmployees Worked With
Artis Purdie
September 09, 2015
flat tire customer satisfaction every time ! Thanks to Bill Perkin every time ! Bruce, Saba, Christine, were great ! Would always recommend Kelly jeep service! customer satisfaction every time ! Thanks to Bill Perkin every time ! Bruce, Saba, Christine, were great ! Would always recommend Kelly jeep service! And will see you for my next service ! More
by nguaetta01
Employees Worked With
Bill Perkin, Robert Page, Bruce Wallace
September 08, 2015
Recent Work Artis was very helpful. He gave me great advice and ensured my service was quick. He called when he said he would to let me know my car's issues and Artis was very helpful. He gave me great advice and ensured my service was quick. He called when he said he would to let me know my car's issues and status. More
by kim
Employees Worked With
Artis Purdie
September 07, 2015
Recall on 2005 Jeep I had a recall for my 2005 Jeep. Artis Purdie was the gentleman who I dealt with in Sevice. Artis was extremely helpful, polite with a great sense of I had a recall for my 2005 Jeep. Artis Purdie was the gentleman who I dealt with in Sevice. Artis was extremely helpful, polite with a great sense of humor! Give him a raise!! More
by kduffy2665
Employees Worked With
Artis Purdie
September 04, 2015
service The service manager took my care in as soon as I pulled in and was able to tell me what was wrong and how much it was going to cost to fix it. The service manager took my care in as soon as I pulled in and was able to tell me what was wrong and how much it was going to cost to fix it. More
by SOROKO
Employees Worked With
Bruce Wallace
April 26, 2015
Artis, is the best thing to happen to Kelly Jeep I had a horrible experience to begin with and one that I am still annoyed about. Crazy noises coming from car, was told it was okay and couldn't get m I had a horrible experience to begin with and one that I am still annoyed about. Crazy noises coming from car, was told it was okay and couldn't get me in (even though full warranty etc and no rentals but of course). So I rented another car from a different company because I am a teacher and you know, I actually have to teach. Long story short, 3 people later and no call back from a manager. Honestly, I was on the brink of just turning in my car, selling it and just getting rid of it. I was basically crying in between calls. This was the first car I have done completely on my own and felt taken advantage of. Well, somehow I was lucky enough to receive a call from Artis. He knew I was completely over this whole situation and disgusted with Kelly. He got the car in, found the issue and had it ready for me to pick up. He connected with me and made me feel relieved. He understood how scary it could be and obviously that customer service is important. He introduced me to Beth who seems like an absolute doll. They are just two of the best people and that I firmly believe deserve a raise at least. They are making up for a lack of customer service from others. I have never written a negative review so I turned this review into 5 stars for ARTIS and BETH, and I recommend both ARTIS and BETH. I am sure there are other great people but I just did not have the opportunity to work with them. More
by Bridget1
Employees Worked With
Artis Purdie, Beth Matusiak
July 20, 2014
lost another customer I recently experienced trouble with my jeep and the dealership was NEVER able to find a solution for it. They were so persistent that the vehicle was I recently experienced trouble with my jeep and the dealership was NEVER able to find a solution for it. They were so persistent that the vehicle was fine, found no issues, and was told it was ok to drive. WRONG! After picking it up on several occasions, I would drive it off the lot and yet again, had the same malfunction at least 6-8 times within the past 3 months. My jeep was towed a total of 6'xs because of their bad judgement and kept it for weeks because of their lack of knowledge. Thanks to Kelly... I got rid of this jeep. HORRIBLE customer service in their service dept! DO NOT buy your next vehicle at any Kelly dealership or you will regret it for life. More
by ayquiles01
Employees Worked With
Bruce Wallace
February 11, 2014
Just wanted to express my gratitude to Artis & the service department for taking care of a SRS issue i was having with our Dodge Nitro, he not only took care of the problem properly & in a timely man service department for taking care of a SRS issue i was having with our Dodge Nitro, he not only took care of the problem properly & in a timely manner it appears that the problem was being caused by a manufacturer recall & didn't end up costing us any money. Thank you, Tony, Autocraft Collision More
by anthony18b
Employees Worked With
Artis Purdie
November 25, 2013
I bought a brand new 2011 Jeep Grand Cherokee Overland from Kelly right when they first came out in late 2010. About 50,000 miles later the check engine light came on with codes P0016 and P000B, which are from Kelly right when they first came out in late 2010. About 50,000 miles later the check engine light came on with codes P0016 and P000B, which are a crankshaft position sensor and a camshaft position sensor respectively. A few hundred miles later the light went out on it's own, but the codes were still stored in the computer. I don't usually use dealer service departments, but since these were engine-related codes and I thought it was under warrantee I decided to have them take a look to at least document the issue. When I got there I explained the two codes and asked the service manager to have them verified and documented. He informed me of their $112 "diagnostic fee." I asked if that fee applied even if the parts were under warrantee and he said yes. I asked if the camshaft and crankshaft positioning sensors were warrantee items and he said yes, so I agreed to the service expecting no charge. An hour later I got a bill for $112 and an explanation that the sensors were fine, the engine just needed a "phaser cleaning," and that the sensors were actually not covered under the warrantee. I'm about 99.9% sure this "phaser cleaning" is xx and I fully expect the light to come back on. In fact, if you google "P0016 P000B hemi" you see references to an issue with the oil control valve that is resolved by replacing the valve with one of an updated (assumed improved) part. There's even a Star Case (#S1118000063) that refers to this so I know Chrysler is aware. So after spending well over $50,000 on a new Jeep they I was charged $112 and wasted a couple hours of my time to read out two codes that I already knew were there and run an automatic cleaning routine that most likely did nothing. I don't really care about the $112 dollars, I'm more disappointed that my otherwise excellent experience with this Jeep (I really do like it a lot,) was marred by a bad experience with the service department. Based on this experience I would not recommend Kelly Jeep's service department and will not be back. More
by jasonsawyer
Employees Worked With
Artis Purdie
November 25, 2011
This is my 2nd service visit & everyone is so kind. They have quite an organized way of checking you in for your service. The only drawback I have is the waiting room needs a shade on the window becaus They have quite an organized way of checking you in for your service. The only drawback I have is the waiting room needs a shade on the window because when the sun beats in it is really hot & glares on the tv. Perhaps a Keurig coffee maker for you while you wait. Bill is such a great service Manager. He always makes me laugh. The only sad thing is that my salesperson is no longer working there. She was a smiling face and got me a terrific deal on my Compass. My oil change took less than 1 hour and I was able to make the appointment online. Thank you Kelly Jeep for making this a pleasant experience! More
by ddlily
Employees Worked With
Bill the service manager ,Bruce & Artis who checked me in & out, Bill Perkin, Artis Purdie, Bruce Wallace
