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Kelly Jeep Chrysler - Service Center

Lynnfield, MA

3.7
323 Reviews

323 Reviews of Kelly Jeep Chrysler - Service Center

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November 08, 2015

my new car died 2014 jeep that I only owed for 15 months and had 12,995 miles on it just died. No warning .... I was just lucky it happened in my driver. I More

by TILLY519
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artis Purdie
Dec 23, 2015 -

Kelly Jeep Chrysler responded

We are sorry to hear about your Jeep TILLY519-having your car die like that is never fun. Despite the unfortunate mishap you had with your Jeep, we are pleased to know that Artis kept you in the loop and updated you about the status of your car. Please let us know if you have any other questions or if there is anything else we can do for you.

November 02, 2015

Promt and courteous. All the work was performed and completed as promised. My truck is running better than ever Thank You. I will bring my truck here for any service needs More

by RTAMBUR387
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Sylvester
Nov 27, 2015 -

Kelly Jeep Chrysler responded

That's great RTAMBUR387! We are glad that your truck is running well and that you are happy with our services. We look forward to working with you again.

November 02, 2015

Jeep 2015 Second time in for same problem. Hope it is fixed. Most problems I have had with a new car. Sales people are good. Service needs some work. More

by PJO3521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace, Gus Doughman
November 01, 2015

great Service department very profesional and knowledgable and understand what the issues are from the cusromer. I would recomend kelly jeep to friend and More

by BRONCO117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Happy to hear the service department so helpful BRONCO117. We look forward to working with you and your family and friends in the future. Thanks for the review, have a nice day.

October 31, 2015

Recall/Routine I brought my 2015 leased vehicle in for a recall item and also for a first oil change and tire rotation. It was a very crowded morning in the service More

by HTRIPOLSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Hi HTRIPOLSKY. First we would like to apologize for the wait and that your visit took longer than expected. We are happy that our service manager responded so promptly and that you were happy with your visit. Again, we are sorry for the wait and we hope to make it up to you in the future.

October 31, 2015

Good people I have been a customer of Kelly Jeep Chrysler for many years The sales and service staff have always been very helpful. I have had my current autom More

by DomL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

We appreciate you doing business with us Dom. We highly value your dedication and are happy that Bruce has always been so helpful. Please let us know if you ever need anything else from us.

October 30, 2015

wrangler has paint defects my brand new 40,000 dollar jeep wrangler has defects that apparently they all have. the paint on the front fenders (over the wheels) does not adhere More

by TriciaH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Sylvester
October 30, 2015

Kelly Jeep provides the ultimate customer service!!! Years ago I worked for a well-known local dealership. I understand and know how dealerships work. Kelly's sales and service department is second to More

by USAGSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bruce Wallace, Scott Lassiter
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Happy to hear that your first leasing experience went so well USAGSP. Being a recent grad is overwhelming in general, so we are glad that we could assist you in the leasing process. Thank you and have a great day!

Nov 27, 2015 -

Kelly Jeep Chrysler responded

Happy to hear that USAGSP! You certainly have experience within the car industry due to your years working at a local dealership. We appreciate hearing your kind comments about Bruce and the rest of the team. Thank you for your recommendation, we look forward to working with you and your family in the future.

October 30, 2015

The service was great. I had to bring my car in to get the sunroof worked on where it was making a rattling noise. The Service Rep was helpful and great. I got a loaner vehi More

by ASTEFANILO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Wallace
Nov 27, 2015 -

Kelly Jeep Chrysler responded

Hi ASTEFANILOL, glad to hear that your sun roof was able to be fixed. Thank you for your positive feedback regarding our service rep and their performance. Have a nice day.

October 29, 2015

Fast and efficient service. Always get fast and efficient from the service department. Very knowledgeable and polite at all times. I would recommend their service department to a More

by cmastro0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Perkin, Artis Purdie
Nov 27, 2015 -

Kelly Jeep Chrysler responded

We truly appreciate your positive feedback cmastro0. Top quality service is very important to us and it is great to hear that Mr. Perkin provided that. Thank you for your review and for doing business with us.

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