Kelly Jeep Chrysler - Service Center

Service/ front desk I booked an appointment 7 days prior. Dropped my vehicle at 7:45am for a part recall. They asked me if I needed a ride ( I said no) was going jogging. I booked an appointment 7 days prior. Dropped my vehicle at 7:45am for a part recall. They asked me if I needed a ride ( I said no) was going jogging. I received a call at around 4 hours later suggesting some type of flushing etc. I agreed. Service person said he was going to call me as soon as it was ready. 2 or 3 hours later I was in the area , I called and the lady that answered the phone told me the my service person was out on lunch and I had to call back ??? I asked can you checked to see if my vehicle is ready??? Laziness!!! She checked and my car was actually ready and never received a call. I’m more upset with the lady that couldn’t check to see if my car was ready. The only thing she had to do was check computer or turned her chair and walk 5 steps and ask service. I call that Laziness!!! I never , ever give reviews because I feel bad but I had to this time. I had a few at this location More

Upgrade and programming 8.4 AR3 Uconnect Radio Great service, programming factoy options in my 2014 Jeep Cherokee upgraded from 5.0 AR2 to 8.4 AR3 Uconnect Radio. All done in less than 30 minutes. Great service, programming factoy options in my 2014 Jeep Cherokee upgraded from 5.0 AR2 to 8.4 AR3 Uconnect Radio. All done in less than 30 minutes. More

Almost a new Jeep!!! Came in for an oil change and almost walked out with a new vehicle!! I wasn’t really thinking about trading my current jeep, but I did find another je Came in for an oil change and almost walked out with a new vehicle!! I wasn’t really thinking about trading my current jeep, but I did find another jeep that I really liked ( certified pre-owned)...the numbers just didn’t work for me at this time. I’m not at all interested in leasing, so it’s a little disappointing to me to have that option constantly pushed on me. The saleswoman that we were working with (Lizzy Lam) was great and did her best to find something that would work for me, hopefully I’ll be back to see her soon! More

Oil change and software update I was told I would be waiting 45 minutes. It took 1 hour and 40 minutes for an oil change and a software update. On a good note this was better than I was told I would be waiting 45 minutes. It took 1 hour and 40 minutes for an oil change and a software update. On a good note this was better than previous waits. I watched my car sit there in the parking lot for at least 30 minutes after it was finished before being told I was all set. More

Service Department I had a great experience using Kelly Jeep in order to service my vehicle. My service advisor Bruce Wallace took care of me through and through. I wou I had a great experience using Kelly Jeep in order to service my vehicle. My service advisor Bruce Wallace took care of me through and through. I would highly recommend Kelly for any maintenance or vehicle service. More

Indangered Driver Did not fix my Jeep properly the first time. They had a bad attitude about it. Had to call Corperate to get results. Corperate was helpful and seem Did not fix my Jeep properly the first time. They had a bad attitude about it. Had to call Corperate to get results. Corperate was helpful and seemed very concerned and sincere. More