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322 Reviews of Kelly Jeep Chrysler - Service Center
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March 29, 2019
Great!! Fast & professional service department! Jeep was fixed promptyl and correctly. Service facility is top notch. Great location, easy to get to. Would Fast & professional service department! Jeep was fixed promptyl and correctly. Service facility is top notch. Great location, easy to get to. Would go to again. More
by Tim85
Employees Worked With
Sabahudin Sisic
March 25, 2019
After a little miscommunication, After a little confusion, the end result was positive due to fairness and good communication. The General Manager happened to be circling and overhea After a little confusion, the end result was positive due to fairness and good communication. The General Manager happened to be circling and overheard the confusion. He immediately resolved it and totally showed us the usual respect that long time customers receive at Kelly. Thank you, Andrew. Kelly is fortunate to have your service. More
by Boboregan323
Employees Worked With
March 08, 2019
amazing service As always jeep service was a 10 Artis was amazing and so was the entire crew. Great service helpful love your service department. One of the reasons w As always jeep service was a 10 Artis was amazing and so was the entire crew. Great service helpful love your service department. One of the reasons we keep buying jeeps. Thanks again amazing More
by Roberta
Employees Worked With
Chris at the desk always so polite helpful love her, Artis Purdie
February 28, 2019
Fast and smooth. I will never go any where but kelly Artis Purdue was my service dealer. He was professional, friendly and very knowledgeable. I had gone to Grava in Medford because that’s where I live. Artis Purdue was my service dealer. He was professional, friendly and very knowledgeable. I had gone to Grava in Medford because that’s where I live. The person I dealt with made me feel like I was bothering him. Although my car was under warranty, he would have to see what the problem was first so bring my car back in 3 weeks and it may or not be covered And it would be in the shop for at least a week. My husband called Kelly and spoke to Artis. He saw that we have an extensned warranty and told us to bring it in that next week. After dropping it off, artis filled out the paperwork and told us he would call in a few hours. He did, and the car was covered under the original warranty. He called us the next around 11:30 am to have us come and get our car. It runs amazing again!!! I could not have been more happy and I Kelly is now my new dealer ship!!! More
by Rachael9
Employees Worked With
Artis Purdie
February 25, 2019
Above and Beyond! It has been a pleasure to deal with Melina in the Service department ! This is my second time working with her and quite pleased of the fast results It has been a pleasure to deal with Melina in the Service department ! This is my second time working with her and quite pleased of the fast results and how much she went above and beyond to have our Jeep repaired in a timely fashion!!! Thank you so much for caring and going the extra mile! More
by Fashionista42
Employees Worked With
Melina Custovic
February 18, 2019
Reason I just like to know y my car was with no oil that’s what you guys said to me the need to be a reason if I know the enginen will burn if the car don’t I just like to know y my car was with no oil that’s what you guys said to me the need to be a reason if I know the enginen will burn if the car don’t had oil please can you explain that to me .thank you More
by Geolanda59
Employees Worked With
Bruce Wallace, James Burke
February 08, 2019
Worst Service Department Experience I scheduled maintenance for this past Monday well in advance with a list of things to be done; Check the heat for an odd smell, update the uconnect, r I scheduled maintenance for this past Monday well in advance with a list of things to be done; Check the heat for an odd smell, update the uconnect, recall and oil change. I threw in replacement wipers at the service desk since it was available. An hour and a half later I get told that "yeah they can update the u-connect but it will take another hour". I did not have the time to wait another hour for something I requested up front. Yet the oil-change, rotation, and recall got done with no update to the uconnect & no wipers and the smell from the heater intact. What is the point of scheduling a list of items for maintenance, taking time off from work for it not to be done as requested. The best part was whoever put the oil-change sticker on my windshield, licked the xxxx thing so when i pulled it off I got someone's saliva all over my hands. Who knows if that person had some communicable disease or illness and he is licking stickers and exposing people. The only bright spot was the customer service from Melina, not her fault they could not follow instructions. More
by tthompson79
Employees Worked With
Melina Custovic
January 16, 2019
Quick, very efficient Took my 2019 Jeep Cherokee in for it's first oil change and tire rotation. The service department was very efficient and quick, I was not in the wait Took my 2019 Jeep Cherokee in for it's first oil change and tire rotation. The service department was very efficient and quick, I was not in the waiting area long before they called my name. Great experience throughout the dealership. More
by Jeep2019
Employees Worked With
January 15, 2019
No lines no waiting Called said come right down took care of my Jeep. Also fixed a warranty issue told me about some issues I had so I got them done while I was there. Called said come right down took care of my Jeep. Also fixed a warranty issue told me about some issues I had so I got them done while I was there. More
by Jeepguy
Employees Worked With
Phil Conway - every time I'm there he gets my parts fast and right first time!, Bill Perkin, Artis Purdie
January 14, 2019
convenience! Have moved to Newburyport but still make the drive down to Lynnfield to have my 2017 Jeep Grand Cherokee serviced by Kelly! The service department hou Have moved to Newburyport but still make the drive down to Lynnfield to have my 2017 Jeep Grand Cherokee serviced by Kelly! The service department hours, plus the service express, make it so easy to have simple things done to my vehicle, like an oil change. We also had such a wonderful and easy experience with leasing our last two vehicles from Kelly, thanks to Alex Zamakis!! We might just become costumers for life! More
by adidas03
