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323 Reviews of Kelly Jeep Chrysler - Service Center
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November 20, 2019
Unsafe vehicle I leased a 2018 Jeep Cherokee. Over the past 6 months my vehicle's engine has shut down multiple times WHILE DRIVING due to what I was told is low oil I leased a 2018 Jeep Cherokee. Over the past 6 months my vehicle's engine has shut down multiple times WHILE DRIVING due to what I was told is low oil pressure. When I first brought it in to be checked I was given a diagnostic test and an oil change and all was well for the first 2 months. After only 2 and a half months and only 3,000 miles later, my Jeep was doing it all again... Shutting down on highways and Rotary's. To the point where I felt unsafe putting my child in the vehicle. I brought it back again knowing that there is clearly an issue. They did the same exact diagnostics and another oil change. Told me to come back after 1,000 miles to reassess. I am very upset with how this is being dealt because there is clearly an issue with the vehicle. It is NEVER ok for a vehicle to stop running while driving. And to be told that this is something that can happen is something that if I had known I would have never leased with Jeep. More
by JADEL
November 02, 2019
I had a great experience with the service team. Collectively, everyone involved made the experience a positive one. It’s worth the drive from NH. Collectively, everyone involved made the experience a positive one. It’s worth the drive from NH. More
by RHaynes2
October 24, 2019
Organized and caring Be sure to see Lizzy if you are in the market for a Jeep. Patient, kind and knows her product very well! She keeps in touch with her clients and even Be sure to see Lizzy if you are in the market for a Jeep. Patient, kind and knows her product very well! She keeps in touch with her clients and even helped me today with a phone hookup issue. Kelly Jeep is the best because of salespersons like Elizabeth Lam. More
by Debbie 26
Employees Worked With
Elizabeth Lam
October 23, 2019
Slow service Did not do the state inspection that I requested, and said they would take care of. Also, they had 5 days before they even looked at the car. Did not do the state inspection that I requested, and said they would take care of. Also, they had 5 days before they even looked at the car. More
by Moz
Employees Worked With
Melina Custovic
October 22, 2019
Great Job! As always pulled in for a quick oil change and wasn’t disappointed I went over to parts dept to try to get a spare tire kit for a 2019 compass (no s As always pulled in for a quick oil change and wasn’t disappointed I went over to parts dept to try to get a spare tire kit for a 2019 compass (no such luck how can jeep not have a spare tire for a band new compass?) when I went back by service desk my car was done ! great job! More
by you
October 09, 2019
Our service was responsive, professional, and efficient! Melina was very helpful with everything. We will definitely be back again to Kelly Jeep for our next service. Melina was very helpful with everything. We will definitely be back again to Kelly Jeep for our next service. More
by TaraK
Employees Worked With
Melina Custovic
October 01, 2019
Always attentive. Follow through excellent. Extremely Always attentive. Follow through excellent. Extremely knowledgeable. Explains the problem in a way that is easily understood. I am always satisfied Always attentive. Follow through excellent. Extremely knowledgeable. Explains the problem in a way that is easily understood. I am always satisfied with my visit. I recommend this dealership very highly More
by Goldy
Employees Worked With
Other Employees :
Bill Perkin, Artis Purdie, Bruce Wallace, Niko Qirjazo
September 24, 2019
Will not go back Very rude rep I have an appointment rep was lying to me how they can’t look at my truck , my appointment was for 9am at first she said it was going t Very rude rep I have an appointment rep was lying to me how they can’t look at my truck , my appointment was for 9am at first she said it was going to take a few hours, the a few hours became all day when I took ok she leaves and come back and said they can’t look at my truck More
by Bertram6
September 17, 2019
Phenomenal service My 2018 Jeep Wrangler had a recall. I set up the appointment for 10:00 and was done by 10:45. Phenomenal service. Would recommend My 2018 Jeep Wrangler had a recall. I set up the appointment for 10:00 and was done by 10:45. Phenomenal service. Would recommend More
by Shannon123
Employees Worked With
Katie
September 14, 2019
Quick oil change and tire rotation Kelly Jeep’s Mopar express lane service lives up to its name. I stopped by at 2:30 pm on a Saturday without an appointment and I was out by 3 pm for a Kelly Jeep’s Mopar express lane service lives up to its name. I stopped by at 2:30 pm on a Saturday without an appointment and I was out by 3 pm for an oil, filter, and lube, top off all fluids, tire rotation, and a full maintenance check for my Jeep Wrangler Unlimited. Service advisor and cashier were courteous and friendly. More
by JKU Sahara owner
Employees Worked With
Nelson Manuelo and Brittany Brown
