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322 Reviews of Kelly Jeep Chrysler - Service Center
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August 20, 2020
I would recommend this dealership to anyone looking to purchase or service a vehicle. Their service is superb. Their staff’s professional and friendly attitude make customers feel welcomed. purchase or service a vehicle. Their service is superb. Their staff’s professional and friendly attitude make customers feel welcomed. More
by jshushanda
Employees Worked With
James Burke
March 06, 2020
Dealership recommended by my son as excellent when engine blew driving home to NYC from Boston They honored my lifetime warranty and replaced engine. Excellent service. I worked with Melina service advisor w blew driving home to NYC from Boston They honored my lifetime warranty and replaced engine. Excellent service. I worked with Melina service advisor who was out standing. More
by rilse
Employees Worked With
Melina Custovic
March 04, 2020
Went to Kelly Jeep for assistance with an unfortunate warranty part repair. Service team members Melina and Rob have great people skills and scheduled my Jeep Grand Cherokee part failure repair and coord warranty part repair. Service team members Melina and Rob have great people skills and scheduled my Jeep Grand Cherokee part failure repair and coordinated with Enrerprise for a smooth transition with a rental vehicle. Nice Job More
by Mike
Employees Worked With
Melina Custovic, Rob Lepke
March 01, 2020
Overall good experience got my car fixed right the first time the Service advisor was great the mechanic was awesome. However the appointment coordinator not so much. I booked an appointment two weeks prio time the Service advisor was great the mechanic was awesome. However the appointment coordinator not so much. I booked an appointment two weeks prior and he somehow didn’t put it on the schedule. So when I got there they told me I had no appointment. So I was forced to make another one and wait another two weeks. More
by Rocco
Employees Worked With
Bill Perkin, Melina Custovic
January 15, 2020
Kelly Jeep Chrysler programed my new fob both quickly and expertly. Rob was wonderful explaining the process and telling me what I minded to know about my radio system. expertly. Rob was wonderful explaining the process and telling me what I minded to know about my radio system. More
by teacherdad123
Employees Worked With
Other Employees :
Rob in customer service, Robert Page, Artis Purdie, Scott Lassiter
January 11, 2020
Wrong diagnose after two hours I was charged with two diagnostics and provided completed wrong diagnostics. They said the ABS sensor picking up bad tone wheel - the sensor cable was I was charged with two diagnostics and provided completed wrong diagnostics. They said the ABS sensor picking up bad tone wheel - the sensor cable was broken. They said the real axel seals were broken and leaking - only thing leaking was a brake caliper seal. How can these guys get sooo wrong? More
by mark
Employees Worked With
Robert Lerkpe
December 30, 2019
Brought in car for airbag recall it was in and out within 2 hrs very pleased would definitely go back and recommend to others for service 2 hrs very pleased would definitely go back and recommend to others for service More
by Mbweld
Employees Worked With
Not sure who did the work , Melina Custovic
December 29, 2019
Kelly Jeep-Chrysler provides great service. Their staff makes you feel comfortable. I went in for oil and tire change, and pleased with their work.Nelson Manuelo is a great Express Lane Advisor, super hel makes you feel comfortable. I went in for oil and tire change, and pleased with their work.Nelson Manuelo is a great Express Lane Advisor, super helpful and informative. More
by jshushanda
Employees Worked With
Nelson Manuelo
December 28, 2019
The Best Service As always, , Kelly Jeep delivered superb service - the staff is personable and professional. I would highly recommend Kelly for buying or leasing your As always, , Kelly Jeep delivered superb service - the staff is personable and professional. I would highly recommend Kelly for buying or leasing your next vehicle !!! More
by Annoc
Employees Worked With
All employees
November 20, 2019
Unsafe vehicle I leased a 2018 Jeep Cherokee. Over the past 6 months my vehicle's engine has shut down multiple times WHILE DRIVING due to what I was told is low oil I leased a 2018 Jeep Cherokee. Over the past 6 months my vehicle's engine has shut down multiple times WHILE DRIVING due to what I was told is low oil pressure. When I first brought it in to be checked I was given a diagnostic test and an oil change and all was well for the first 2 months. After only 2 and a half months and only 3,000 miles later, my Jeep was doing it all again... Shutting down on highways and Rotary's. To the point where I felt unsafe putting my child in the vehicle. I brought it back again knowing that there is clearly an issue. They did the same exact diagnostics and another oil change. Told me to come back after 1,000 miles to reassess. I am very upset with how this is being dealt because there is clearly an issue with the vehicle. It is NEVER ok for a vehicle to stop running while driving. And to be told that this is something that can happen is something that if I had known I would have never leased with Jeep. More
by JADEL
