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322 Reviews of Kelly Jeep Chrysler - Service Center
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September 03, 2024
Adam is very responsive and reliable. Great service. I would strongly recommend Jeep kelly to everyone. Great service. I would strongly recommend Jeep kelly to everyone. More
by Hiro
August 11, 2024
Excellent staff! ! My vehicle was fixed within the time frame quoted. Excellent communication through out the entire experience ! My vehicle was fixed within the time frame quoted. Excellent communication through out the entire experience More
by tiggretch1
July 11, 2024
I never write reviews but my experience was so horrible that I felt the need to publicly share. Several weeks ago a flat tire and came in to get it fixed. I spoke with the parts person who confirmed the t that I felt the need to publicly share. Several weeks ago a flat tire and came in to get it fixed. I spoke with the parts person who confirmed the tire would be there for my appointment. An hour and a half into my first appointment they informed me that the tire company sent the wrong tire. I was frustrated but understood it was an honest mistake. They told me the correct tire would be in the next day. I came back the next week (after calling to confirm appointment and confirming the tire would be there) and again after waiting a while was told they did not have the correct tire. When I questioned the manager on why this happened and why it was not communicated with me there were inconsistencies between what I was told previously and what he was saying. I was very frustrated about the poor communication l. When they later called to confirm the tire was in stock and to book the third appointment, my husband spoke to the manager who promised my appointment would be “circled” and I would be in and out within an hour. My appointment was at ten this morning and I arrived early and explained to the manager my previous encounter. I needed to leave close to noon to pickup my kids from camp which was more than an hour promised. After about an hour and ten minutes I kept asking employees how long as I needed to leave to pick up my kids. They kept telling me I was next or ten minutes. At 1145 the car still was not ready. I was panicking about not having a car to pick up my kids and started to get upset. The manager and employees seemed to brush me off and were not kind not helpful. I was very humiliated and felt if I were my husband at the appointments I would have been treated much differently. My husband and I have purchased several Jeeps including our two current vehicles here and will never be purchasing a Jeep from this dealer again. I would not recommend ever getting service there as well. More
by Jaymefontana
Employees Worked With
Other Employees :
I can’t tell the manager from these pictures but he was had an accent and worked this morning (7/11) at 10
June 21, 2024
The absolute best service people . Always do their best to accommodate you . Simply the bedt Always do their best to accommodate you . Simply the bedt More
by Darl613
Employees Worked With
June 15, 2024
As an older woman, I was anxious about going to have my car serviced. at Kelly Jeep in Lynnfield. I could not be happier or more satisfied with my experience. The. people were courteous and friendly and car serviced. at Kelly Jeep in Lynnfield. I could not be happier or more satisfied with my experience. The. people were courteous and friendly and put me at ease. The waiting area is also very comfortable. They were able to fix my car the same day which also relieved my anxiety about having to return another day. thank you! More
by sharonmgalloway
Employees Worked With
June 04, 2024
Service communication was absolutely horrendous. I had to drive to the dealership twice in 2 day to communicate with Service Advisor and Service Manager. Service advisor never called me. Service man I had to drive to the dealership twice in 2 day to communicate with Service Advisor and Service Manager. Service advisor never called me. Service manager lied to me. Never again with any Kelly dealership buy or service More
by Paulfabrizio
Employees Worked With
June 02, 2024
Hopefully the repair that was made at Kelly Jeep will finally be the resolution to our problem. Dealership in North Carolina didn't fully resolve our problem. My problem with Kelly is not giving updates finally be the resolution to our problem. Dealership in North Carolina didn't fully resolve our problem. My problem with Kelly is not giving updates on status of repairs. I had to text 3 times over 2 days to get updates Also, having to wait a month for vehicle to be looked at was a little much considering Kelly knew the problems we had in North Carolina with a check engine light which resulted in replacing a water pump. More
by russjoan123
Employees Worked With
May 08, 2024
My Jeep Cherokee was serviced for a tailgate recall on 5/4. I had requested my service advisor to put some air on my rear passenger side tire as I was low on air. When I picked up my vehicle, I was charge 5/4. I had requested my service advisor to put some air on my rear passenger side tire as I was low on air. When I picked up my vehicle, I was charged $40 to fix a small leak without my authorization. They had applied tire bead to my tire which I had requested to remove it so I would not be charged $40. As a result, my tire valve damaged and was loosing air rapidly. I will never go back to Kelly Jelly for any service and will look elsewhere if I purchase new vehicle in the future. More
by Andrew Angelo
Employees Worked With
David - Sales (Lynnfield, MA)
April 18, 2024
Anytime i bring my jeep to kelly jeep for service. Reis provides the top notch service and always makes sure my jeep is taken care of the most professional way Reis provides the top notch service and always makes sure my jeep is taken care of the most professional way More
by Jospin0515
Employees Worked With
